Dreyer & Reinbold BMW and MINI

Jerry was awesome. A completely pressure-free experience. Jerry was awesome. An absolutely pressure-free experience. We test drove two different MINI's to see the difference in handling. He was very knowle Jerry was awesome. An absolutely pressure-free experience. We test drove two different MINI's to see the difference in handling. He was very knowledgeable and always had a ready answer for whatever questions we had. He patiently wandered the lot with me while I decided on color (love my Cosmic Blue Countryman w/white stripes!). Every single employee we spoke to/dealt with clearly loves their job and were so pleasant and easy to work with. An absolute dream car buying experience. Will definitely recommend Jerry and Dreyer & Reinbold MINI! More

Best Buying Experience For the last 4 months I have spent countless hours on the Internet trying to find a certified preowned Mustang GT. Finally a 2004 Bright yellow Musta For the last 4 months I have spent countless hours on the Internet trying to find a certified preowned Mustang GT. Finally a 2004 Bright yellow Mustang GT pops up for the right price along with a clean Carfax. I made one phone call and Jerry Lee answered. Long story short... One hour drive later I was behind the wheel on my test drive. Made an offer and it was accepted. I literally spent about 20 minutes total in the dealership with Jerry. This was the most enjoyable car buying experience ever. Thanks Jerry. More

UPDATE: 3-19-14 In fairness to Dreyer & Reinbold, specifically their service department, I wanted to update my review. After speaking with a MINI customer care expert at their 1-800 number, I receive specifically their service department, I wanted to update my review. After speaking with a MINI customer care expert at their 1-800 number, I received a call from Thomas the service manager at D&R asking for another chance to try and repair the transmission issue with my MINI. They initially replaced a part of the transmission, then test drove the car only to find it still had the issue. They have now replaced the entire transmission and are keeping it to test drive and make sure it is running correctly. I am due to get Sadie back on Friday and I hope, hope, hope, she purrs like a kitten. My thanks go out to Thomas and his team for addressing this issue! More

I spent the better part of the day yesterday at D&R test driving late model Certified Pre-Owned 3 series sedans and coupes. When I first walked into the building, it was very busy so I wasn't greeted. test driving late model Certified Pre-Owned 3 series sedans and coupes. When I first walked into the building, it was very busy so I wasn't greeted. I walked straight back to an office where several employees were gathered, stuck my head in and asked if there was a sales person available. Tony Perry was first to speak up and I am really glad he did because he was wonderful to work with! Unlike some of my prior encounters with D&R reps, Tony was down-to-earth, polite and genuinely concerned with helping me find the "right" car for me. I didn't know exactly what I wanted but provided Tony with some must-haves. He was very patient. In fact, he kept bringing different options to show me; pulling the cars up to the door all warmed up and ready to test drive. He provided honest/candid input when I asked questions and worked with me to stay within my budget. Towards the end of the evening, I had finally selected my car and completed financing. It was late and most people were gone but Tony stayed with me, sitting in my new car patiently explaining the operation of all of the many features. Tony demonstrated three key characteristics of excellent customer service: he listened, he was respectful and he was honest. I believe it is these things that helped me find the right car at a fair price. I should also note that Ed Knight, the finance guy I worked with, was also very kind and helpful. He was able to get me a great rate and made the finance process quick and easy. More

My wife, JoAnne, has wanted a little red Mini Cooper with white stripes for a couple of years. We dropped by the Dreyer & Reinbold dealership and test drove a new 6 spd. manual ice blue hard top and a used a white stripes for a couple of years. We dropped by the Dreyer & Reinbold dealership and test drove a new 6 spd. manual ice blue hard top and a used automatic red hard top with a sunroof. My wife and I are not particularly interested in the newest features and wanted to keep the cost affordable. The used red mini had more features than we wanted and was more expensive than the new ice blue mini. JoAnne and I both wanted a red hardtop with an automatic transmission, white top, white mirrors, white stripes - and just the basic standard features. Jerry found us one in France that was to be shipped to a dealership in Pittsburgh. He was able to have it re-directed to Dreyer & Reinbold and we got exactly the car we wanted at the price we wanted with the terms we wanted (.9% financing). And he was able to have the vehicle delivered to us in time for us to celebrate our 25th wedding anniversary by driving the mini to Gatlinburg where we honeymooned 25 years ago. The Blue Ridge Parkway drive from Gatlinburg to Asheville is a fun experience in our new Mini!!! More

Jerry Lee was incredible to deal with. He made the buying process absolutely stress-free! We never felt a bit of pressure from Jerry or anyone on staff. It seemed they were genuinely happy to have u buying process absolutely stress-free! We never felt a bit of pressure from Jerry or anyone on staff. It seemed they were genuinely happy to have us become a part of the Mini family, and that they were all people who liked their jobs and being part of that company, which really goes a long way for me in terms of trust and reliability for a big purchase like this. We were also trading in a car, and we felt very fairly-treated in that process as well. From the moment we first walked in the door we felt welcomed and valued by every employee. I highly recommend Jerry Lee and Dreyer & Reinbold Mini to anyone looking into purchasing a new or used car. More

Jerry was very patient and kind with us. We are not from Indy and we were a little timid about taking a test drive, but Jerry rode in the back seat taking us on the interstate, 4 lane roads, and 2 lane road Indy and we were a little timid about taking a test drive, but Jerry rode in the back seat taking us on the interstate, 4 lane roads, and 2 lane roads, so we could feel the performance of the MINI. When we got back to the dealership he worked with Bill and Chris to figure up the payment plan 3 different ways. He isn't PUSHY SALESMAN! We told him we would have to look at our finances and come back to him another day. We called him late in the afternoon on Friday and Jerry said he would meet us Saturday morning at 9am. It was very effortless on our part and turned a curiosity visit into a wonderful buying experience. We love the car, but most of all we love the staff. On Saturday we were introduced to just about everyone. Now we are looking forward to our 1st free car wash and a chance for my husband to purchase a MINI ball cap. Thank you, thank you, thank you. We are telling all our friends and neighbors. More

Best car experience EVER! I never thought buying a car could be so easy,fast and fun. Jerry Lee was so helpful and there was absolutely no pressure. He took the time to listen to what I wanted and helped could be so easy,fast and fun. Jerry Lee was so helpful and there was absolutely no pressure. He took the time to listen to what I wanted and helped me find my new car. I am in LOVE! I am a lifetime fan of the whole Dreyer & Reinbold family and customer for life. More

I had a great time buying a car from Dreyer & Reinbold. Jerry Lee was awesome and continues to be a great resource for all our questions. Plus the cars are awesome! Service is the best I have Reinbold. Jerry Lee was awesome and continues to be a great resource for all our questions. Plus the cars are awesome! Service is the best I have ever had! These people really help you and want you to be a customer for life! Thanks guys! More

This has, hands down, been the worst customer service experience I've ever had. I purchased a Mini because I was told they treat their customers well...that couldn't be further from the truth. I popped experience I've ever had. I purchased a Mini because I was told they treat their customers well...that couldn't be further from the truth. I popped a tire and had to take my car in for service. Because there is no spare tire, I had to wait 2.5 hours for a tow truck to come get my car. After my car was serviced, I picked it up and noticed scratches on the door. When my husband called and told Alex, the service manager, we were told "sorry, mini's paint scratches easily." Two days later, the low tire light came on... I called the dealer to see what I should do. I was told it was probably fine and that it was just the change in the weather. A few hours later, my tire was completely flat and AGAIN had to wait for a tow. I again addressed the scratches on my car and was basically told "too bad." I filled out a survey and indicated that I would like someone to contact me regarding the poor service. I never heard from the general manager. I finally took it to corporate and have spoke to them 5 times - I am told, "we will contact dreyer & reinbold" and ask them to resolve this for you. I then hear nothing back from either corporate or Dreyer & Reinbold. I'm fed up and close to taking them to Small Claims Court for damaging my car. I would NOT recommend purchasing a car from this dealership. It will cause you more frustration than any car is worth. More