Dreyer & Reinbold BMW and MINI

This is my second Mini and needed a little bigger one to fit car seats into for my new granddaughter. Though I loved my Mini of eight years Jim Barth came to the rescue and helped me find the best fit for fit car seats into for my new granddaughter. Though I loved my Mini of eight years Jim Barth came to the rescue and helped me find the best fit for me. Another great Mini and service. More

Needed service on my 2013 BMW and they were great. Though it took a week, they gave me a loaner and kept me updated with excellent communication on issues, even video. Nicely done. Though it took a week, they gave me a loaner and kept me updated with excellent communication on issues, even video. Nicely done. More

This is my first time ever having a BMW after only owning a Ford Escape and Jeep Wrangler. For a luxury car brand and dealer, they surely do not act like it. This is the worst customer service ever. One of t a Ford Escape and Jeep Wrangler. For a luxury car brand and dealer, they surely do not act like it. This is the worst customer service ever. One of their dealers, Vu Tran, doesn’t listen and just wants to up charge so he can get his commission. Their service manager Joe Bradshaw doesn’t believe in “customer is always right,” but in fact they and their employees are always right. I purchased an X5 and immediately the GPS was not working. The shark fin on the hood had fell off while driving, something that this dealership says is my fault and that “it was intentional” so fixing it and the gps is not under warranty. For someone who just got a bmw and being introduced this “luxury” car brand, their vehicles and own employees certainly haven’t given off the impression. They act as if they’re Toyota employees hiding behind the BMW badge, but honestly that’s an insult to Toyota since they didn’t even do this BS when I had to fix my girlfriend’s Prius with them. Do not bother doing your service at this branch, they are a completely horrible misrepresentation and fabrication of BMW. Mercedes is definitely winning the rivalry in this. I rather have my Jeep Wrangler again than dealing with this BMW branch, this defective X5 they won’t fix that is covered under warranty, and horrible service and inconsiderate care of their customers. Especially avoid Vu Tran at all costs. Him and Bradshaw tried to charge me $3000 (RIP OFF!!) for antenna replacement, and they refused to guarantee that it would fix the issue in my car. They instead blame the customer for all the problems, when it’s BMW’s problem for the defective shark fin and not fixing it under warranty. They say someone intentionally and forcibly took it off. They’re basically just calling us stupid. Who intentionally takes off a shark fin and messes up the antenna of their car? BMW certainly thinks so. They refused to cover under the warranty. My mother’s X7 shark fin had fell off the same way as my car and they covered that! They are inconsistent. I had already got an oil change, and Vu Tran insisted on getting due for an oil change even though it already happened 2 months prior. He goes off the computer and doesn’t use his common sense. If the computer told him his name wasn’t Vu Tran, he’d probably believe that too. They also fraudulently tried to charge me for filter replacement. The bmw and it’s luxury computer itself would tell me this needs to be replaced. The levels showed all is green and ok. Vu and Bradshaw just wanted to make extra money and mislead their customers. I even came to pick up the car when no service was done and they tried to hold my car hostage and make me pay $500 for parts and labor—when nothing had been done. They said I could just pick it up. Bradshaw never mentioned a $500 bill. He said i could just pick it up. I told them I didn’t need oil change after telling Bradshaw, but Tran still decided include it in the bill. Vu Tran is the worst car dealer I’ve ever seen. Also, beware of their reply to this negative review. They’re going to defend themselves and give a politician-like answer, and they rather spend more time doing that than just fixing my car under warranty. It’s laughable and egregious. AVOID DREYER REINBOLD BMW! Absolute utter garbage. Pompous scammers. More

Dreyer and Reinbold BMW North Horrible people 👎👎👎👎Worse service ever not to mention they try to overcharge you for thing you never agreed to and then they try to hold you hostage for charge 👎👎👎👎Worse service ever not to mention they try to overcharge you for thing you never agreed to and then they try to hold you hostage for charges you never agreed to and top the whole thing they trying charge for inspection on warranty work. I will never buy BMW again and will sell my both BMW after this treatment from them. Watch out 👎👎👎👎 More

Professional, friendly, helpful staff. They pay attention to detail and make you comfortable with the buying process. We bought a used car from them and it felt like they were treating us They pay attention to detail and make you comfortable with the buying process. We bought a used car from them and it felt like they were treating us just as they would if we were Richie Rich buying a brand new BMW. More

Awesome dealership, Chloe was our salesperson and she is great, very knowledgeable. They weren’t pushy when we came in and let us go at our pace. Even stayed late to finish up the deal. great, very knowledgeable. They weren’t pushy when we came in and let us go at our pace. Even stayed late to finish up the deal. More

Appalling customer service. They have no regard for the customers time, the advisor I worked with was extremely rude and unhelpful. I have owned BMWs for a number of years a They have no regard for the customers time, the advisor I worked with was extremely rude and unhelpful. I have owned BMWs for a number of years and service here used to be great but in the last 3 years has changed completely. I would not recommend using this dealership More

I was looking to purchase my first Mini but wasn't really sure exactly what I wanted. I had made contact with Chloe Craig from Dreyer Reinbold about some used listings they had. After a couple days of questi sure exactly what I wanted. I had made contact with Chloe Craig from Dreyer Reinbold about some used listings they had. After a couple days of questions I decided to make the 2+ hour trip to go meet Chloe and see the selection. She treated me great and with lots of patience on her part. I narrowed down my search that afternoon and then still that day we made a deal and I purchased my first Mini that just happened to be a convertible. I picked it up this past Friday and I'm enjoying it now. Thank you Chloe for helping me find my Mini. More

My husband and I recently had our bmw repaired at Dreyer & Reinbold BMW Carmel. The mechanic did an excellent job and was very personable and knowledgeable. However the front office staff was very unpr & Reinbold BMW Carmel. The mechanic did an excellent job and was very personable and knowledgeable. However the front office staff was very unprofessional and snarky. This has been my experience on every single occasion I have been to the dealership. The front office staff is very unfriendly, not very helpful, and rude! I will not be returning to the dealership!!! More