Dreyer & Reinbold BMW and MINI

Service rep in question lied directly to my face about issue with my 330ci coupe, wrote email to dealer and BMWUSA concerning the level of customer service. The problem? I wanted the issue fixed. The s issue with my 330ci coupe, wrote email to dealer and BMWUSA concerning the level of customer service. The problem? I wanted the issue fixed. The service rep made a "business" decision that I wasn't "worthy" as a customer and told me a straight up lie to get me to leave the dealership without getting my issue fixed. A week later, no reply from the dealership nor BMWUSA. And this is supposed to be a 2011 Center of Excellence. Avoid at any cost. Issue in question was that the auto-dimming feature on the rear view mirror wasn't working. Service rep told me that there was no problem, the mirror doesn't dim. I asked him directly if he was sure you couldn't dim the mirror, he replied No, you can't. I left right after that. No sense in pushing a situation as ludicrous as that. I should've just pulled out the manual, flipped to the page about the rear view mirror and the auto-dim function and asked him if BMW lied when they wrote it. More

My husband has been leasing BMW's since 2000 - always going with Dreyer & Reinbold BMW. This particular dealership is almost 3 hour south of where we live - our closest BMW dealership is only 30 minutes going with Dreyer & Reinbold BMW. This particular dealership is almost 3 hour south of where we live - our closest BMW dealership is only 30 minutes from where we live. I always wondered why my husband would travel to Indianapolis for a car he could get (basically) in his back yard. When it came time to look for a new car for myself, I decided to trade in my ML350 for a new 2011 BMW 328i. Dreyer & Reinbold went above and beyond helping me get the exact car I wanted - never once did they didn't try to get me to take a car off of their lot that had "some of the things" I wanted, rather listened to what I wanted and ordered it. They kept me up to date with the ordering process and made the pick up really easy - our salesman Kevin even came in on a Friday (normally his day off) to do the paperwork because that's what fit into our schedule better. Since then, they have been there to answer any questions we have. They also go above and beyond in the service department - our local BMW dealership is, in my opinion, not up to BMW standards, almost impossible to work with and both their sales and service team are arrogant and rude. Dreyer & Reinbold however is awesome and from now on will drive north almost 3 hours, pick up my car, leave me a new car to drive while they service my car in Indy, and then bring my car back to me. THAT is benchmark-quality customer service. I HIGHLY recommend Dreyer & Reinbold! More

I went to Dreyer and Reinbold for a BMW and they proceeded to tell me that BMW's are expensive cars and that an Acura would be better. After several minutes they finally saw the look on my face and proceeded to tell me that BMW's are expensive cars and that an Acura would be better. After several minutes they finally saw the look on my face and allowed me to test drive a BMW. Financing went through and then I changed my mind on the vehicle because of the way I was treated. Mike proceeded to call me repeatedly leaving nasty messages and emails telling me that I would never get financing anywhere. I purchased a BMW from another dealership a few days later. More

Used 08 M3 cabriolet, listed at $62900 and could be discounted only $555! Extended maintenance offered at $3495 and msrp is $3295. Great deals, huh??? Out of 5 attempts to buy a vehicle at Dreyer an discounted only $555! Extended maintenance offered at $3495 and msrp is $3295. Great deals, huh??? Out of 5 attempts to buy a vehicle at Dreyer and Reinbold, I have been successful only one time. Apparently the small market works for them. More

The overall purchase experience was fantastic! I knew The overall purchase experience was fantastic! I knew what I wanted when I walked on the lot and both the sales guy and the sales manager took the The overall purchase experience was fantastic! I knew what I wanted when I walked on the lot and both the sales guy and the sales manager took the time to understand my want and needs and suggested a car on the lot that fit both. I am very happy with the entire process and they went above and beyond to make sure I was taken care of. I drove 2.5 hours 1 way to come to this dealership and it was well worth it! More

My Review of Dreyer & Reinbold BMW: Manager was good My Review of Dreyer & Reinbold BMW: Manager was good guy but the sales person Dominic was never a good. He never thinks that you are going to bu My Review of Dreyer & Reinbold BMW: Manager was good guy but the sales person Dominic was never a good. He never thinks that you are going to buy. Unfortunately i had got my car with the same person, but i would suggest anyone not to go to him. He sits first person as you enter on the right hand side. My friend suggested me not to go to him but somehow i had ended up buying my car from him. My scenario was that i bought the car and for pick up i had to wait for 15 days as i had to go out of town. In the mean time a got a call from BMW customer service and i gave negative feedback on Dominic and somehow he came to know that. When i went for picking up my vehicle he just gave the keys and didn't even go through the whole car. After 5 minutes of getting my keys i had some doubts regarding operation as this was my first BMW and tried to ask them, they said your sales person has left home, so no one came and explained it. I think all of them are arrogant group of people. They have a hold on central Indiana BMW sales, so they feel like they can treat people any which way they want. Quite rude and condescending people.I wanted to buy from South guys but as i live in North i couldn't go there and get it. More

Dreyer and Reinbold BMW on the Northside is by far the best car dealership I have ever dealt with. Even though they have many high profile and wealthy customers buying several cars at a time, Mr. Baker t best car dealership I have ever dealt with. Even though they have many high profile and wealthy customers buying several cars at a time, Mr. Baker treated my family and me like royalty even though we were only buying a new 3-series. Recommend to all. More

This is the 5th BMW I have bought from Dreyer over a 10+ year period. Never anything but the best in sales and service. Carl is in a league of his own. He never forgets my name! Pricing is not down and year period. Never anything but the best in sales and service. Carl is in a league of his own. He never forgets my name! Pricing is not down and dirty, but fair. Everyone is always very pleasant to me and to the others I have recommended to go in to buy. Dreyer also supports the local BMW CCA chapter in their events. Great chapter, btw!<br><br>It doesn't get any better than this. More

Arrogant group of people. They have a hold on central Indiana BMW sales, so they feel like they can treat people any which way they want. Quite rude and condescending people. Would not let me test drive Indiana BMW sales, so they feel like they can treat people any which way they want. Quite rude and condescending people. Would not let me test drive a 325i. Later bought a C32. Will never consider a BMW because of the people at D&R. Prices are horrible as well. There are other good bmw's you just have to drive a little more. More

Great dealership customer service wise. Prices leave a little to be desired though. They really do not bend from MSRP. I would think maybe once you are a regular customer they might. However, paying th little to be desired though. They really do not bend from MSRP. I would think maybe once you are a regular customer they might. However, paying the premium is worth it. They do have free Saturday car washes and BMW loaners for customers who bought their car at D&R. More