Dreyer & Reinbold BMW, INFINITI, Subaru, Volkswagen of Greenwood

Second BMW I've purchased at Dreyer and reinbold. After first fantastic experience, definitely wanted to deal with Tom again. He makes the entire experience enjoyable and easy. Every part of the tra After first fantastic experience, definitely wanted to deal with Tom again. He makes the entire experience enjoyable and easy. Every part of the transaction goes smooth as silk. I highly recommend Tom and Dreyer and reinbold!! More

Really enjoyed working with Tom Madlem at Dreyer & Reinbold BMW. Great experience ordering a new custom build from him - very responsive and helpful. Enjoyed working with the rest of the team too - a Reinbold BMW. Great experience ordering a new custom build from him - very responsive and helpful. Enjoyed working with the rest of the team too - a nice, laid back experience buying a BMW! More

Tom has been advisor on my last 2 BMW purchases. Tom, and the entire D&R staff always go the extra mile. Great dealership from sales to service! Tom, and the entire D&R staff always go the extra mile. Great dealership from sales to service! More

I was very disappointed with the deception used in soliciting and charging for routine service. I received multiple solicitations for the routine service for my 2021 Subaru with less than 12,000 mile soliciting and charging for routine service. I received multiple solicitations for the routine service for my 2021 Subaru with less than 12,000 miles. Each solicitation touted the $94 price and promised a courtesy carwash and vacuuming. Neither was provided. There was an automatic upcharge for shop supplies in the amount of $9 which was not disclosed in the solicitation materials even though one such fancy brochure contained an * to a footnote which purported to list all the exclusions (e.g., sales tax) from the quoted price. That same brochure also purported to include a listing of several competitors' prices for the same service, again linked to the exclusionary footnote that failed to list the shop charge as being excluded. Comparing "apples" to "apples" was thus made impossible by this deceptive pricing. But, oh, yes, a day before I booked my service appointment, I received an email informing me that if I booked Monday-Thursday, I would receive 10% off any service. I ultimately did receive the 10% off, but not off the shop supplies charge--another deception in advertising. But guess what, if I had opted for the purchase of an air filter at the time of my purchase, the shop supplies bogus charge gets reduced to $6 from $9, according to a quote I received from the so-called service consultant. He did not specifically mention the $3 reduction in the shop supplies charge, instead focusing on the extra quite high charge for the air filter. Does it make any logical sense for the shop supplies charge actually to go down when more labor and parts are requested? Logically, there would be the need for more more--not less--shop supplies when more work is done. Right??? This dealer's pricing is totally deceptive (and irrational). I am presently considering filing a complaint with the Indiana Attorney General's Office for unfair and deceptive practices under IC 24-5. AS YOU MIGHT SURMISE, I AM AN ATTORNEY WHO PRACTICED EXTENSIVELY IN CONSUMER LAW. As an aside, I am in the market for a new 2025 Subaru Forester and was considering getting a quotation while I was at the dealership. I guess will return to Falcone Subaru, even though it is further away from my home. At least there, I am treated honestly and fairly, without deceptive pricing and there I would receive the free carwash. More

Tom was terrific. Very kind and answered my questions. He took his time and made sure I was comfortable. He kept me updated throughout my ordering process which I Very kind and answered my questions. He took his time and made sure I was comfortable. He kept me updated throughout my ordering process which I really appreciated! Excellent experience! More

I was awesome experience working with Tom Madlem. Process was very smooth and services were exceptional. Process was very smooth and services were exceptional. More

Always excellent service. In and out quickly and kept up to date on progress. John Stephenson is great and always friendly, knowledgeable and on top of things. In and out quickly and kept up to date on progress. John Stephenson is great and always friendly, knowledgeable and on top of things. More

The entire service team at Dreyer & Reinbold Subaru is fantastic!!! Always attentive, impressive and reliable! So far, I've had both Camryn and Tyler as service advisors and they never fail to impress a fantastic!!! Always attentive, impressive and reliable! So far, I've had both Camryn and Tyler as service advisors and they never fail to impress and always exceed expectations! Fabulous dealership! Wouldn't consider going elsewhere! In addition to that, the GM, John Collins, is awesome and my salesperson is Mark Larocco! - Both are astounding and I am certain that I will never shop elsewhere because of them! More