Downtown Toyota-Subaru of Oakland - Service Center

All pretty good except no valet service. car itself was not cleaned, perhaps this dealer does not do that. (I had a mercedes before.) car itself was not cleaned, perhaps this dealer does not do that. (I had a mercedes before.) More

Service adviser was very knowledgeable and willing to helpt o customer. Also service technician is perfect repair and maintain my car condition smooth and daster. helpt o customer. Also service technician is perfect repair and maintain my car condition smooth and daster. More

I’ve worked with Daniel for a few years now. He’s always been professional, courteous, reliable and very good in explaining things. I can see that he cares about his customers and likes his job. He’s always been professional, courteous, reliable and very good in explaining things. I can see that he cares about his customers and likes his job. More

Now when we bring in our two Subarus for service, we always get the best customer service experience, which was not the case before. The changes to staff have been fabulous. always get the best customer service experience, which was not the case before. The changes to staff have been fabulous. More

Work done on car was ok but expensive. The gentleman running the counter was arrogant and rude. Asked him general questions and received snappy remarks in return. Not a very happy or nice The gentleman running the counter was arrogant and rude. Asked him general questions and received snappy remarks in return. Not a very happy or nice human… More

I was driven to my car and then returned to Toyota where I was advised to have my car towed in. The next day it was determined I needed a new starter and I was able to pick up my car at the end of the day. I was advised to have my car towed in. The next day it was determined I needed a new starter and I was able to pick up my car at the end of the day. Good communication, some waiting around for my turn, but clarity of what was going on. Kevin does a good job. More

The folks helping me were clear and quick and seemed to do whatever they could to address my issue. do whatever they could to address my issue. More

Probably the easiest and smoothest service ive had so far. I feel like every time i come in for a service the whole process gets more streamlined and easier. Thanks for an awesome job Kevin and team. far. I feel like every time i come in for a service the whole process gets more streamlined and easier. Thanks for an awesome job Kevin and team. More

All of the staff I interacted with went above and beyond with their quality of customer service. with their quality of customer service. More

Great! Friendly and effective service with thoughtful care and consideration into taking care of my car with nice reminders too. Friendly and effective service with thoughtful care and consideration into taking care of my car with nice reminders too. More