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Downtown Toyota-Subaru of Oakland - Service Center

Oakland, CA

4.3
3,373 Reviews

3,373 Reviews of Downtown Toyota-Subaru of Oakland - Service Center

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July 13, 2023

Part not available for call back issue. Informed when I lucked up after oil change. Some kind of burn or acid scar on front grill,. Not able to remove. Incredibly expensive. More

by margotlyon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember names.
July 11, 2023

Service was prompt and efficient. I appreciate the communication and the rep was very attentive. More

by May
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell
July 11, 2023

Kevin, who works the front counter is always friendly, quick, and helpful when I visit. He makes sure my car is ready when it’s most convenient pick up time More

by LYDNDANGELO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2023

Daniel was very knowledgeable, helpful, and pleasant. The service was completed on time and for the estimated price. I’m very happy to have moved to Downtown Toyota for the servicing/maintenance of my More

by DOUGLAS.TWAIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Pena-Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2023

They diagnosed but were not able to fix my car. After going to this service center for almost 20 years, they didn’t want to give me a ride home while my car was in the shop. That is poor service & More

by DEBBIE36
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darrell
July 09, 2023

Service tech, after getting a mechanic inspection of the car, gave me one price over the phone, but when I showed up to pick up the car, he wrote down a smaller amount on the estimate. It gave me the feelin More

by louhenry10
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Delgadillo
July 09, 2023

We appreciate all the work Downtown Toyota has done on our car. We trust the team. Kevin always recognizes us when we’re there and takes care of us. More

by JENAFDAHL360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2023

Very helpful, great at answering questions or concerns. Was able to get my car back The same day. More

by BERN202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vern Chao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2023

i’m very happy to be here with perfect people i love them whenever i need More

by pp2004np
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Pena-Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2023

Had a good experience with the technician the service was quick the only complaint was the Lugnuts was air xxxxxxx on beyond torque specs. I had to use a breaker bar to remove them. More

by mgonor674
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The one who wrote me up and return my car, deserves five stars
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