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Downtown Toyota-Subaru of Oakland - Service Center

Oakland, CA

4.3
3,373 Reviews

3,373 Reviews of Downtown Toyota-Subaru of Oakland - Service Center

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May 26, 2021

Steady and trustworthy as usual, great work! Kept informed, Vern is thorough as usual and keeps me informed while vehicle is at shop, great stuff! More

by MIKE.COSTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vern
May 26, 2021

Kevin Goh is knowledgeable, affable, and thorough. I took my car in for general service and offhandedly mentioned that in between Downtown Toyota services I had taken my car to a neighborhood gas station and More

by LLOYDLAVA
Recommend Dealer
Yes
Employees Worked With
Kevin Goh
May 26, 2021

I had a very positive experience. Kevin Goh is really first rate. He remembered me from prior visits and is very professional. He is a reason that I return to Downtown. More

by johnsprinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Goh
May 26, 2021

The downtown Subaru of Oakland on Broadway has very friendly staff members and excellent customer service! Thank you Jimmy and team for all your help. More

by AMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy and a female associate, I forgot her name
May 25, 2021

The service was good however I only had a regular maintenance done which took over three hours to complete. I had made an Appointment for 7:15 AM and thought it shouldn’t take that long so I would wa More

by watanam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
May 23, 2021

The advisor Raymond was helpful and explained the cost in detail. They provided a free rental for me to use since my service would be overnight. However for the amount I paid I would have expected a car w More

by jnshen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond
May 23, 2021

Reps were friendly and helpful, and communicated well when to expect the return of our vehicle. Having a twenty-five word minimum for reviews is silly though. More

by CHRISTIA.MULVEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
May 22, 2021

Definitely a 5 star experience even during covid! I am always fortunate to get Vern Chao as my service advisor who is friendly, patient, professional, respectful and will answer questions I may have...I a More

by mar.cheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vern Chao, Alex and Mike (shuttle guys)
May 21, 2021

Great Job, handled promptly, and great customer service. Will take our cars there again and recommend to friends and family. Vern always takes care of us and is thorough and makes the process go by quick! More

by MIKE.COSTA
Recommend Dealer
Yes
Employees Worked With
Vern
May 21, 2021

Staff were very friendly and also apologized that it took a while to get me checked in. David took the time to talk me through my service and any potential costs. He also made sure that I had a way to get ho More

by Subaruby126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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