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Downtown Toyota-Subaru of Oakland - Service Center

Oakland, CA

4.3
3,373 Reviews

3,373 Reviews of Downtown Toyota-Subaru of Oakland - Service Center

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May 27, 2021

On top of it. Especially enjoyed the older mechanic who knew my 1986 Toyota pick up inside and out. He spotted a few problems without even being asked and fix them all. More

by 4x4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Pena and the mechanic Douglas (?), Faisal Zalmy
May 27, 2021

Excellent service experience!! Service was friendly, kind, highly responsive and they found a wonderful solution for my car's broken spoiler. Would recommend to friends. More

by ohyouknow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faisal Zalmy
May 27, 2021

It was easy to schedule the appointment and the follow up reminders were helpful. Jimmy was very professional and polite and as always, the car was done on time. More

by RICKKELLEY321
Recommend Dealer
Yes
Employees Worked With
Jimmy
May 27, 2021

Brought our 2014 Forester down to check on the AT oil temp light. Turned out the transmission valve case was bad and needed replacement. The good news was that it was covered under the emissions warranty More

by kpm52341
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
May 27, 2021

He is Very clear explaining, respectful and supportive. He did a great job and was satisfied with the service. I would come back again. Thanks More

by Abdull alawdi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry , Faisal Zalmy
May 27, 2021

Shuttle service is really bad. Not having the correct information up front about services is not good customer service and misleading. Wait time to get checked in 15-20 minutes defeats the purpose of an More

by rsnchz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faisal Zalmy
May 27, 2021

Best service advisor ever! I would bring my car nowhere else. Toyotas are great cars and I hope to buy a new one soon if More

by CDEGCDEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faisal Zalmy
May 27, 2021

Service was great, shuttle was great. Kevin Goh was really helpful. Easy to make an appt and easy to come pick up when done. Did seem a little pricey for a latch compared to what was available online. More

by brendan33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Goh
May 27, 2021

The fact that it takes 6 hours for an oil change should be reason enough. I also was quoted a 12pm timeframe for completion and my car wasn’t ready until close to 3pm only after I CALLED to follow up. I al More

by melseachiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim? Maybe ... older guy, pretty nice but forgot to send my ride. , Faisal Zalmy
May 26, 2021

All of the representatives were attentive and friendly, and when I dropped off my vehicle, I was attended to right away. However, I was disappointed that they did not include a basic wash of my vehicle con More

by deepwatersdance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jessy