Downtown Toyota-Subaru of Oakland - Service Center

Brought my Outback for a software update and the whole experience was nice and easy. From making appointment to dropping it off and picking back up. Jessy was great to work with. experience was nice and easy. From making appointment to dropping it off and picking back up. Jessy was great to work with. More

Staff are friendly and seem knowledgeable. Online appointments work well. We've only done routine maintenance so far so we don't know about more serious issues. Waiting area is comfortable. appointments work well. We've only done routine maintenance so far so we don't know about more serious issues. Waiting area is comfortable. More

I wish I never bought my vehicle from Subaru, the car barely had 10k miles and it’s been falling apart both cosmetically and technically with batteries, tires, lockout, gas, and at least five recalls due barely had 10k miles and it’s been falling apart both cosmetically and technically with batteries, tires, lockout, gas, and at least five recalls due to technical issues. Worsts of all is the service turn around time for basic services such as oil change. So far each time I dropped off the vehicle at 10AM, I was promised that it will be ready by 1PM. At 12:54PM I get informed about delays, then at 2:08PM I receive a request to have it left until next day, I declined and was told it could not be done today. The vehicle was not looked at the entire day. The following morning the vehicle was serviced for an hour between 8A-9A and I was informed it was ready by 9:30A. The tire pressure was not checked at all because one tire was intentionally over 60 psi. Basically I can’t trust what was serviced because what was printed on paper was a lie. More

Very efficient. Was met for check in right on time and finished when the predicted they would. The price was great too. I will go back! finished when the predicted they would. The price was great too. I will go back! More

Great service from friendly and helpful staff! They were really busy the day I brought my car in but were able to turn it around and have it back to me by that afternoon. really busy the day I brought my car in but were able to turn it around and have it back to me by that afternoon. More

It was my first time there. Jessy was very professional, courteous, patient and knowledgeable about the servicing my car needed. I appreciated his honesty as he did not try to sell me unnecessary servicing. courteous, patient and knowledgeable about the servicing my car needed. I appreciated his honesty as he did not try to sell me unnecessary servicing. My car was ready earlier than promised. I would definitely recommend Oakland Subaru to others. More

The customer service was very friendly and they were able to take care of our vehicle’s recall in under two hours on a Saturday morning. to take care of our vehicle’s recall in under two hours on a Saturday morning. More

Staff are very friendly and informative and provide a great service. Although I was disappointed in getting four new tires when only one was bad. great service. Although I was disappointed in getting four new tires when only one was bad. More

This was my first time going to the service center in Oakland and was nervous since it was a new area and had a different way of doing things in comparison to the service center in Sacramento. But I felt Oakland and was nervous since it was a new area and had a different way of doing things in comparison to the service center in Sacramento. But I felt welcomed and was relieved through my interactions with Jimmy. More

Took me in w/o an appt since I was leaving on vacation. Checked my car snd fortunately did not find a leak or anything to explain the water coming from my car Checked my car snd fortunately did not find a leak or anything to explain the water coming from my car More