Downtown Toyota-Subaru of Oakland

Convenient location. Spacious and clean. Easy to schedule appointments on line. Professional services. Easy parking. Good coffee. Improvement areas: 1. Need much bett Spacious and clean. Easy to schedule appointments on line. Professional services. Easy parking. Good coffee. Improvement areas: 1. Need much better restrooms. I've seen better ones at gas stations. Separate mens and women's please. 2. Could use more comfortable and warm waiting area. Curren one is stark. More

I was lied to and feel there was fraud done to me Kevin Goh was not honest on a few things while handling my car and I was charged for a service he said he would do without charge and never quoted me a pri Goh was not honest on a few things while handling my car and I was charged for a service he said he would do without charge and never quoted me a price The first I heard about the price is when I picked my car up When I picked my car up there was a big chunk of my back seat ripped out That was not like that when it was dropped off and my electric windows did not work I tried contacting Kevin but he did not answer nor return my call until the following day After I sent in a survey I informed him about the back seat he said it was his problem He also lied to me about replacing my car battery and the battery in my key Lies bad service and damage to my car More

Really great service. They went above and beyond to take carevof me and my car. They went above and beyond to take carevof me and my car. More

The service personnel puts things to change but never change them! It’s on the sheet that’s to change but the new part is never there! change them! It’s on the sheet that’s to change but the new part is never there! More

Terrifyingly incompetent operations on Service side and Service Manager is dishonest. Brought my car in for an oil change and multi point inspection. Upon completion, car checked out perfect according to t Service Manager is dishonest. Brought my car in for an oil change and multi point inspection. Upon completion, car checked out perfect according to their findings. On way home from picking up car, noticed tires were low and TPS light went on. Inflated tires but TPS continued on. Brought back to dealer first time and they claim that it was a false positive and cleared the error. On way home, TPS light came on again. I called the shop and was told by the dispatcher that my TPS sensor required replacement with zero regard to the fact that they just inspected my car a week before. I brought back a second time and they finally found a nail in the tire (debunking amateur dispatcher claim), and Svc Mgr apologized claiming that the techs “should have raised the car” and after multiple trips to this business wasting my precious time, the manager said that they would need to replace all 4 tires since they required replacement even just one week after claiming my tires were in great shape (measured 5/6 tread) from their inspection a week before. Moral of the story- don’t come here. Bunch of non-experts guessing their way though repairs that steal from your wallet. Ended up paying 15 dollars to patch tire from local shop who verified the tire remained in good shape. More

Patrick was wonderful. I appreciate how clear and direct he was and he is always super helpful! Thank you again! I appreciate how clear and direct he was and he is always super helpful! Thank you again! More

Service is okay, but the amenities for customer comfort when customer is in the dealership for hours are non existent. I have purchased Toyotas from multiple dealerships previously and they at least had sn when customer is in the dealership for hours are non existent. I have purchased Toyotas from multiple dealerships previously and they at least had snacks to make the wait time and experience more pleasant. We were famished by the time we left. This one was the worst. Also on my way out I was stopped to sign a revised contract indicating the car was ‘used’ since it had been a demo. However the price of the vehicle was reasonable and that was important to us. So I recommend this dealership for competitive pricing. More

Staff was nice and professional across the board. Took care of my car and got me back on the road. Took care of my car and got me back on the road. More

Service was timely and done to my expectations. I have no complaints, would use again. I have no complaints, would use again. More