Downtown Toyota-Subaru of Oakland

My agent Naider was excellent and really went above and beyond to communicate clearly and comprehensively, texting me additional information and stayed right up until closing so I could pick up my car same beyond to communicate clearly and comprehensively, texting me additional information and stayed right up until closing so I could pick up my car same-day. More

Kevin was really helpful when my car needed emergency repair! He made a difficult situation less stressful, was very informative and even answered email while on vacation. repair! He made a difficult situation less stressful, was very informative and even answered email while on vacation. More

Horrible customer service I waited outside in the freezing cold for three hours only to be told they couldn’t help me freezing cold for three hours only to be told they couldn’t help me More

I had torn a tire due to a pothole (thanks Oakland). So purchased 4 new tires from them. Then I tore another tire due to a pothole and they replaced it under warranty. They also rotated my tires and So purchased 4 new tires from them. Then I tore another tire due to a pothole and they replaced it under warranty. They also rotated my tires and they aren’t supposed to be rotated on a Lexus IS 200T. Lexus is owned by Toyota so this is one reason I bring my car fo them. Then I tore another tire due to a pothole and they said that wasn’t under warranty. The guy said “it’s not under warranty when you tear a tire due to hitting a curb”. I told him I didn’t hit a curb, I hit a pothole. It was accusatory and rude of him. We just needed one tire and in the morning they told us they needed to keep the car overnight. We said no- we needed the car. Then Vern called at 4pm and said a machine broke and he needed to keep it overnight. We called the next day and he said he’d call us back in 20 min and he never did. This went on most of the day where we’d call and ask to talk to Vern and they said he’d call us and they didn’t. We were stranded meanwhile without a car. No temporary car was offered. Terrible! We give them a lot of business. They’re nice but we’re never greeted in a friendly way or feel like we’re appreciated customers. If I could find the time to find a better place, I would. More

Vern has always taken fantastic care of my cars. I’d love the shuttle service to come back someday. That was a nice perk. I’d love the shuttle service to come back someday. That was a nice perk. More

Knowledgeable, friendly, courteous, very interested in helping you find the car right for your needs, understanding the pros and cons of various cars, and very interested in helping you with financing a n helping you find the car right for your needs, understanding the pros and cons of various cars, and very interested in helping you with financing a new car tailored to your capacity. More

He was amazing! Very polite! Got my vehicle super fast, he kept me in touch with everything Very polite! Got my vehicle super fast, he kept me in touch with everything More

Best dealer experience I’ve ever had. Super fast and easy entry, nice people. They even have a free Lyft within 5 miles if you need it (I was on bicycle). Very straightforward, no hard pu Super fast and easy entry, nice people. They even have a free Lyft within 5 miles if you need it (I was on bicycle). Very straightforward, no hard push-sell. Fast and efficient on the tail end too. Totally the opposite of another Suburu service center. I’m going here from now on. More

Flexible drop off time, Speedy work. Excellent communication. They do not upsell you on extra work. Excellent communication. They do not upsell you on extra work. More

Took forever like 6 months to get a catalytic converter. If you need one of those try elsewhere If you need one of those try elsewhere More