Downtown Toyota-Subaru of Oakland

Service advisor was outstanding and called me with updates and assistance in contacting battery settlement. Service was completed ahead of estimated time. updates and assistance in contacting battery settlement. Service was completed ahead of estimated time. More

My rep was not good this time. Made promises about when car would be ready and didnt stay in touch. Made promises about when car would be ready and didnt stay in touch. More

I had called because I wanted 2 more keys. They would call me back when they had them but then didn't. Then my service light came on so I called and said I only want to come if I can get my They would call me back when they had them but then didn't. Then my service light came on so I called and said I only want to come if I can get my keys. I came and left the truck and came back after work. I was told to sit and wait. They were having trouble programming the keys. Then it turned out they were working on the wrong truck. They hadn't touched my truck the whole day. I had to come back the next day. I did receive a significant discount - free keys -- I appreciated that but how can this happen? Crazy and ridiculous. A broken system for sure. More

My recent experience here with Bryce was super helpful and great! Went above and beyond! I have always had really great experiences at this service center. and great! Went above and beyond! I have always had really great experiences at this service center. More

Since my last service at the dealership, I have been inundated with these surveys! The dealership is great but STOP SENDING ME SURVEYS! inundated with these surveys! The dealership is great but STOP SENDING ME SURVEYS! More

Parking is an issue at times. There needs to be a lobby or lounge with coffee and tea. There needs to be a lobby or lounge with coffee and tea. More

They had my towed car for 2 days. I scheduled the appt in advance. It seems like the first day, they only determined the battery wouldn’t charge and would need to be replaced. I scheduled the appt in advance. It seems like the first day, they only determined the battery wouldn’t charge and would need to be replaced. More

No regrets buying a Subaru! Car is excellent. Everyone has always been friendly, professional, and helpful. The Service Center is the best. Complete confidence in their work. Car is excellent. Everyone has always been friendly, professional, and helpful. The Service Center is the best. Complete confidence in their work. More

My 2019 Impreza was damaged by SFMTA when it was towed from North Beach. As soon as I drove out of the tow yard, I heard loud noises as I hit bumps in the street. It’s all wheel drive so when the tow put from North Beach. As soon as I drove out of the tow yard, I heard loud noises as I hit bumps in the street. It’s all wheel drive so when the tow put it on the flatbed, they bent the sway bars underneath the car. Bryce was very helpful and patient as we had to wait for SFMTA to confirm reimbursement would occur. Car was repaired in a timely manner. Very happy with our Subaru again! It is fixed without the loud noise from the damage by the tow. Thank you Oakland Subaru! More

I was over charged on simple fix, needing simply to bend metal tab to reestablish contact. Charged me over $200. metal tab to reestablish contact. Charged me over $200. More