Downtown Toyota-Subaru of Oakland

We brought back our car for the same issue 3x. None of our concerns or requests were communicated between the staff and technicians. Terrible service and communication None of our concerns or requests were communicated between the staff and technicians. Terrible service and communication More

I worked directly with Patrick and he was a great advocate for me with Subaru of America. advocate for me with Subaru of America. More

Friendly and knowledgeable staff free wifi and coffee I was only at the service dept for a 16 point car inspection for one hour. was only at the service dept for a 16 point car inspection for one hour. More

I purchased a factory defect, within the 1st month the door had issues. The car runs ok, not smoothly. door had issues. The car runs ok, not smoothly. More

I scheduled a maintenance service on-line for my 2021 Subaru Legacy selected a 10:30a appointment time I waited more than 3 hours for my general maintenance inspection. My issue is why schedule an appoin Subaru Legacy selected a 10:30a appointment time I waited more than 3 hours for my general maintenance inspection. My issue is why schedule an appointment if I’m expected to wait for 3 hours before getting my car serviced the problem could be on-line scheduling but no one offered an explanation for my long wait this is where the car was purchased so taking it there for service seemed the correct thing to do, please advise about alternatives for scheduling service appointments for my vehicle More

Worst buying experience I’ve ever had in my entire life! The finance manager, Abdul, was extremely rude. His comments were demeaning. When my husband and I came to purchase the car we had to go to the bank The finance manager, Abdul, was extremely rude. His comments were demeaning. When my husband and I came to purchase the car we had to go to the bank to get a check and we wanted to double check the name on the check matched the finance contract. When we came back to the dealership we asked Abdul if we can double check the contract to make sure the name on the check matched the business name on the contract and Abdul started saying that we were accusing him of fraud or lying which was not the case we simply wanted to double check the contract. Abdul got so angry he threw all our contract papers at me and yelled “get out of my office NOW”. It really upset me and he wouldn’t be reasonable and let me talk anymore. He kicked us out of the office. My husband complained to the sales manager what happened and was told to write up a report and give it to him. I literally got in my new car I just purchased and started crying because the entire situation stressed me out. Here in supposed to be happy for purchasing a new car and I’m super upset because of this finance managers actions. This was absolutely disgusting behavior and nobody should ever be subject to this kind of behavior when purchasing a car from a dealership! He needs to be fired. More

Professional courteous efficient and friendly I would recommend this dealership to all my family and friends recommend this dealership to all my family and friends More

Wait was to long to fix a tire leak an not so give updates in a timely manner updates in a timely manner More

My Prius 12-volt battery died. After getting it charged by AAA, Downtown Toyota was able to replace the battery within 2 hours even though I arrived without an appointment. I rea After getting it charged by AAA, Downtown Toyota was able to replace the battery within 2 hours even though I arrived without an appointment. I really appreciated that! More

Good scheduling, knowledgeable and friendly technical support.. Did the job in a timely manner and priced competitively. support.. Did the job in a timely manner and priced competitively. More