Downtown Toyota-Subaru of Oakland

The communication was incredibly poor. I had to call and go in several times in order get any information and to finally get the work completed took almost 1.5 months (just to replace my r I had to call and go in several times in order get any information and to finally get the work completed took almost 1.5 months (just to replace my radio). The part was backordered, but that wasn’t even the main reason for the delay. More

Left tow hook in car. Didn’t wash car after spending $3k on a fix. Hard to reach on the phone. Didn’t wash car after spending $3k on a fix. Hard to reach on the phone. More

Part not available for call back issue. Informed when I lucked up after oil change. Some kind of burn or acid scar on front grill,. Not able to remove. Incredibly expensive. Informed when I lucked up after oil change. Some kind of burn or acid scar on front grill,. Not able to remove. Incredibly expensive. More

This was the easiest dealership I have worked with. I was in and out in 3 hours. Terry and JD were efficient but also made sure that everything was covered at the best price in town. I recommend anyone I was in and out in 3 hours. Terry and JD were efficient but also made sure that everything was covered at the best price in town. I recommend anyone to go see Downtown Subaru of Oakland. More

Service was prompt and efficient. I appreciate the communication and the rep was very attentive. I appreciate the communication and the rep was very attentive. More

Quincy Green and JD Dixon were great. Quincy helped point out the plusses and minuses of the car. JD made the signing of the contract papers and warrantee painless. Overall it was a good Quincy helped point out the plusses and minuses of the car. JD made the signing of the contract papers and warrantee painless. Overall it was a good experience. More

Kevin, who works the front counter is always friendly, quick, and helpful when I visit. He makes sure my car is ready when it’s most convenient pick up time quick, and helpful when I visit. He makes sure my car is ready when it’s most convenient pick up time More

Daniel was very knowledgeable, helpful, and pleasant. The service was completed on time and for the estimated price. I’m very happy to have moved to Downtown Toyota for the servicing/maintenance of my The service was completed on time and for the estimated price. I’m very happy to have moved to Downtown Toyota for the servicing/maintenance of my Camry. More

They diagnosed but were not able to fix my car. After going to this service center for almost 20 years, they didn’t want to give me a ride home while my car was in the shop. That is poor service & After going to this service center for almost 20 years, they didn’t want to give me a ride home while my car was in the shop. That is poor service & poor business practice. Happy to go elsewhere if thats how you treat your customers. More

Service tech, after getting a mechanic inspection of the car, gave me one price over the phone, but when I showed up to pick up the car, he wrote down a smaller amount on the estimate. It gave me the feelin car, gave me one price over the phone, but when I showed up to pick up the car, he wrote down a smaller amount on the estimate. It gave me the feeling he was trying to get a sense how much extra he could charge. I subsequently took it to another shop. More