Downtown Toyota-Subaru of Oakland

I am very pleased with service I received. From the courtesy transportation, to the kind attitude I was treated with professionalism and respect. I would definitely recommend the service department fo courtesy transportation, to the kind attitude I was treated with professionalism and respect. I would definitely recommend the service department for your auto service needs. Much thanks!! More

I was standing second in line while the service agent was serving the first person in line. However, a woman pulls up with her car and the service agent serves her next instead of me. This is unprofessional serving the first person in line. However, a woman pulls up with her car and the service agent serves her next instead of me. This is unprofessional service. I also had an appointment scheduled. I ask the service agent if the woman had an appointment but the service agent said the woman didn’t have one. This is unprofessional and disrespectful to your customers. More

Service guy was nice but it would have been better if he went through my service with me instead of just telling me to sign and handed me the key when i went to pick up my car. went through my service with me instead of just telling me to sign and handed me the key when i went to pick up my car. More

Jimmy was very helpful and kind. He helped me access a voucher and discount for the service on my car. All communication was clear and quick. Thank you! voucher and discount for the service on my car. All communication was clear and quick. Thank you! More

The service was great and the people were super helpful. They even stayed a few minutes late when I was running behind to get my car. They even stayed a few minutes late when I was running behind to get my car. More

The staff and service advisor are friendly and professional. The service and maintenance was done efficiently and kept the wait time under 2 hours as promised (I was waited at the lounge and able professional. The service and maintenance was done efficiently and kept the wait time under 2 hours as promised (I was waited at the lounge and able to do some work) More

Excellent! The agent is very good during the test drive and willing to negotiate for a price we both feel very good and got the deal done. and willing to negotiate for a price we both feel very good and got the deal done. More

The customer service is great..They also give ne up to date unfo about the car..that makes me feel I'm driving a safe vehicle..The young man that signs you in is professional and cordial he makes you want date unfo about the car..that makes me feel I'm driving a safe vehicle..The young man that signs you in is professional and cordial he makes you want to come back to Toyota and I do...Thank You.. More

Service Advisor Kevin Goh was excellent in helping me get the significant repair that I suddenly needed yesterday for my Toyota Prius. This feedback is only for Downtown Auto Center; it is not for the intern the significant repair that I suddenly needed yesterday for my Toyota Prius. This feedback is only for Downtown Auto Center; it is not for the internet. More

This is by far the worst experience I’ve ever had. They lied about having a car on their floor when they didn’t. This is important because we picked them over a dealership that honestly told us that they c lied about having a car on their floor when they didn’t. This is important because we picked them over a dealership that honestly told us that they couldn’t have the car we wanted sourced until the end of the month. So they clearly misrepresented a competitive advantage they didn’t have. We decided to go through with the purchase anyway and made the full down payment for it on their promise that the car would be delivered in 2-3 days. But despite several follow ups over many days, we haven’t received the vehicle, but not even a receipt for the down payment. My biggest regret in this purchase would be picking this dealership over a more transparent competitor. I would never recommend their services to anyone. Each person in the dealership needs to take trainings in professional ethics. More