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Downtown Toyota-Subaru of Oakland

Oakland, CA

4.3
3,975 Reviews
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4145 Broadway Auto Row

Oakland, CA

94611

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Showing 3,975 reviews

October 23, 2021

Although they accidentally spilled gas while working on a recall. Rich made sure that they clean and get the gas smell out from the inside of my car. Oh and btw, Jessie is great! He provided me good customer More

by SBRARANDA16
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rich and Myra, Jessy Lloyd
October 23, 2021

Excellent service at Downtown Toyota. They've been servicing my Toyota cars since 1990. The person I deal with, John Rowe, is excellent. More

by danmcclosky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rowe
October 23, 2021

The staff were incredibly communicative, and helped advocate for me with a warranty claim. They were very professional and courteous. More

by Subaroo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessy Lloyd
October 23, 2021

Had a nice experience. Car is looking good and was able to help me spread out some of the costly fixes across multiple visits. I appreciated the shuttle service as well. More

by ehorton679
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich, Jessy Lloyd
October 23, 2021

Very attentive and got me in and out super fast. Excellent service. Thank you so much. More

by BERNIEVALDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard deeds
October 23, 2021

I was a little concerned based on the yelp reviews I’ve read which gave low marks for customer service however my experience does not support this. Although I was running late the technician checked me in More

by Dadiva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vern Chao
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2021

Friendly and knowledgeable staff that fixed my car's issue well. Would come back again. More

by dsarmientos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessy Lloyd
October 23, 2021

Jessie obviously cares for the customers. Greets all with a warm smile and voices concern for your problem with your Subaru More

by lmsol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessy Lloyd
October 22, 2021

Scheduling service has always been convenient. The service is completed promptly, and the staff communicates to let me know what was done and when the car is ready to be picked up. More

by benwilliamsbodywork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kirker
October 22, 2021

Easy to schedule and very communicative throughout the power outage. Still got my car back same day. More

by georgedyjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vern Chao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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