Downtown Toyota-Subaru of Oakland

I brought my prius for an oil change. Next day I noticed oil leaking. I had to bring back my car, and it turned out that e drain bolt wasn’t tightened properly. I never had this type of poor service elsewhe oil leaking. I had to bring back my car, and it turned out that e drain bolt wasn’t tightened properly. I never had this type of poor service elsewhere. Your service technicians don’t meet Toyota’s mechanic standard. It’s quite embarrassing that you offer this level of service. More

Patrick was really awesome to work with and was very communicative. I really appreciate his efforts in helping me with my maintenance visit. communicative. I really appreciate his efforts in helping me with my maintenance visit. More

Everyone is very helpful and responsive. Some of the best car maintenance experience I can remember. car maintenance experience I can remember. More

Even with their computers down on my visit everyone was very pleasant, helpful, and accommodating. very pleasant, helpful, and accommodating. More

As much as I’d not like to say anything negative about this dealership, I have to say from my experience that they would have easily taken me to the cleaners if I had let them. Thus, the reason most peopl this dealership, I have to say from my experience that they would have easily taken me to the cleaners if I had let them. Thus, the reason most people don’t enjoy dealership experiences. And, I must say I’ve had much better experiences at other dealerships when it came to the negotiating part of the process. But, I can’t fault Derek, I’m sure he was just doing what his boss tells him to do. However, J.D. was awesome! He was extremely knowledgeable and it was a pleasure dealing with him. More

Too rushed, to expensive and did not take the time to explain my new car. Iʻve purchased 21 cars and this was my least positive experienc. JD wad pleasant but went way to fast. As an added note, I b explain my new car. Iʻve purchased 21 cars and this was my least positive experienc. JD wad pleasant but went way to fast. As an added note, I bought a Rav 4 for my Daughter at Toyota of Walnut Creek and it was the polar opposite experice. Pleasant, not rushed, very high tech Docu Sign desk top cut the signing process by 2/3’s. And we were handed the keys for a test drive to make sure she loved the car…and she does Consister using this review as a guide to better, referral worthy reviews. Liz Johnson. More

Quick service and friendly attitude made engaging with the Patrick for service made thing easier the Patrick for service made thing easier More

Richard was fantastic but make sure to ask upfront about additional fees and service package costs. Once we got to doing the paperwork our monthly cost went up by almost $200/month and we felt pressured to additional fees and service package costs. Once we got to doing the paperwork our monthly cost went up by almost $200/month and we felt pressured to pay more down in order to get the monthly cost back to what we agreed upon. More

Great shopping experience for my Outback-no pressure. Shared all the facts and answered all my questions! Thank you Richard! Shared all the facts and answered all my questions! Thank you Richard! More

Long wait times Samuel is very unconcerned for the customers . No ethics at all. Even if you have an appointment better customer service at other Toyota dealerships. I will not be buying my new car fr customers . No ethics at all. Even if you have an appointment better customer service at other Toyota dealerships. I will not be buying my new car from this one. More