Downtown Toyota-Subaru of Oakland

Made an appointment to go see a 2019 Subaru Outback that was advertised online and on the dealership website for $23,000.00. Prior to the appointment I was called by 3 different people telling me they were was advertised online and on the dealership website for $23,000.00. Prior to the appointment I was called by 3 different people telling me they were running a special and they wanted me to talk to 'the manager' but neither of them would confirm what the special was or the price of the car. Got to the dealership and was then told that the base price of the car was $23,000 but with dealer add on's ($1,950 lojack, $599 nitrogen tire fill and $2,995 ceramic coating etc.) it was $34,000 and thats where we needed to start the negotiation. I was then told 'we have to make money somehow!' Why does purchasing a car have to be a game. Just tell me how much it is an don't waste my time. We bought the same model car elsewhere for $22,950 with no hassles. More

Bait and Switch! Had an appt. Two hour drive and were told that the veh had sold an hour prior to meeting. Yelp reviews of others with same exp down to the names o Had an appt. Two hour drive and were told that the veh had sold an hour prior to meeting. Yelp reviews of others with same exp down to the names of the parties involved. More

I’ve never experienced such condensation and misogyny in a business. It was the worst car buying experience I’ve ever had. Your employees speak down to women and bully them. When I pointed out the scrat a business. It was the worst car buying experience I’ve ever had. Your employees speak down to women and bully them. When I pointed out the scratches and dings on the car, Quincy says “they give it character, girly. It’s cute” and refused to discuss how they might affect the value, further claiming that a car with “character” was good. A man would never be spoken down to like this, nor have a car called “cute” or be called a pet name. Can you imagine a 40-year-old man being called a little boy while considering such a large purchase? The car smelled like cigarettes and weed and Quincy wouldn’t admit he smelled it, even after I found a lighter in the glove compartment. He said I should be thankful because it had low mileage likely because the old owners were always high and driving slow. He even ran my credit even though I told him I was wasn’t taking a loan. He said it was to prove my identity and that it wouldn’t affect my credit score. It did. The finance person I spoke with bullied me. I think his name was Abdul. He was visibly upset when I pointed out that the car was not bought out of its lease by the first owner. The carfax clearly says it was an auction. He began to get agitated after being corrected. And further angered when I asked him if his claim that 100% of customers buy the extended warranty was true. He claimed the company was losing money by selling me the car so cheap and that I needed to sign the paper right away. He attempted to pressure me to sign paperwork without reading it and make charges that I had not previously discussed. When I needed to go to the bank, he demanded I sign before I leave. Then when I said I wanted more time to read the paper work, he had Quincy drive me to the bank. I spoke to a woman at the front desk before I went to the bank because I was concerned the finance guy was having a mental health crisis. She said he often gets complaints. I was so disturbed speaking with the finance guy that I kept excusing myself to go to the bathroom to take a break. He was absurdly unprofessional that I didn’t know how to engage. When I came out of the bathroom, the manager told me the finance guy didn’t want to deal with me anymore and that they didn’t want to sell me the car. I expressed some of my concerns and had just went to get a cashiers check so they placed me with a different finance person who appeared to be trying to be extra friendly. Told me Abdul is terrible and he wish he could tell me more. Some sort of anti theft engraving was added and I was charged for it even though I explicitly said I didn’t need anti theft mechanisms. The car was detailed and the man detailing it assured me he removed the scratches with some compound and the smoke smell was gone. Both of these returned a week later—the car stinks of smoke and the scratches returned after it was washed. I live nearby and I’m really embarrassed that a business like this exists in my city. I considered not complaining but after talking to my colleagues about it, I really think you all should know. I’m still upset and feeling really down by it all these months later and feel swindled. Hoping that every time I get in the car I am not reminded of this joke of a business More

Absolutely horrible. I already paid and signed the paperwork, and he cancelled my deal based on a bad review. So unprofessional! I already paid and signed the paperwork, and he cancelled my deal based on a bad review. So unprofessional! More

The service was fine. The cost of it was too high, which forces me to wait till the last minute, to bring it in for service and to look for independent mechanics to do the The cost of it was too high, which forces me to wait till the last minute, to bring it in for service and to look for independent mechanics to do the maintenance for me. It would also be nice if you could reestablish your shuttle service to make the cost more tolerable. More

AVOID THIS DEALERSHIP very reuse management and very rude staff. Drove 3 hours to purchase a car for $50k and they didn’t even offer $1 discount finance department is even worst than sales department had to staff. Drove 3 hours to purchase a car for $50k and they didn’t even offer $1 discount finance department is even worst than sales department had to wait 3 hours for finance manager even tho they were just walking around doing nothing. More

I took my car to get serviced and everything was fine until I picked up my car. I noticed my change and laundry coins were gone. It’s not a big deal but it’s upsetting the person who helped was Oscar and until I picked up my car. I noticed my change and laundry coins were gone. It’s not a big deal but it’s upsetting the person who helped was Oscar and couldn’t do anything except remind and point at the sign saying they’re not responsible for missing belongings. That basically says we’re going to go though your glove box and center console and try to find any change or bills we think you might have forgot about. That’s very sad and disappointing. I hope the change and laundry money is enough to buy what ever they needed. This is for RO# 792219 Tag # 2071 More

Just went in and bought my car. Junior was amazing and had great customer service. Highly recommend. Junior was amazing and had great customer service. Highly recommend. More

We are very happy with the Toyota service in Oakland, especially living, so close to it, that way, we don’t have to go any further especially living, so close to it, that way, we don’t have to go any further More

They try to always be timely and friendly. The shop is clean but needs to offer better quality coffee The shop is clean but needs to offer better quality coffee More