Downtown Nashville Nissan

I regularly get my cars serviced at Downtown Nashville Nissan. Recently, they recommended I get my front brakes replaced. At that time both the right and left side measured at 3MM. Three months later I we Nissan. Recently, they recommended I get my front brakes replaced. At that time both the right and left side measured at 3MM. Three months later I went back in for an oil change. I didn't get the brakes replaced then either, but noticed the multi-point inspection report on that date indicated my front brakes measured at 5MM. Not sure how my brakes grew 2MM?.... I went back in for an oil change 3 months later and this time the front brakes measured at 6MM. When asked how is it my brakes seem to have grown over time, I was told the measurements given during the multi-point inspection are simply a visual estimate. The Service rep explained to me that when cars are placed on the lift, they don't take everyone's wheels and calibers off. In order to have an accurate brake measurement done, this is what's needed. This service costs $29.99. I asked, "So how do I have reasonable assurance that recommendations for new brakes are true and accurate if they are solely based on a visual inspection, rather than an actual measurement?" The response to me was "Like I said, you are welcome to pay the $29.99 fee to have this done." So I caution anyone who goes to Downtown Nashville Nissan and gets a recommendation to have brakes. Think twice about whether you really need them before paying the money. More

I want to say thank you to the man at downtown Nashville Nissan that recommended my 17 daughter get new tires and recommended we get the best, more expensive ones and alignment. These guys have customers sa Nissan that recommended my 17 daughter get new tires and recommended we get the best, more expensive ones and alignment. These guys have customers safety in mind. Top notch service department, really impressed! Everyone’s super professional! More

I bought my van in October of 2021.A month goes by and I bought my van in October of 2021. A month goes by and we still don’t have a tag.. No big deal. Go back down there get a new tag ask what the hold I bought my van in October of 2021. A month goes by and we still don’t have a tag.. No big deal. Go back down there get a new tag ask what the hold up is and get told, “the state is behind.” Ok.. No big deal in this day and time perfectly normal.. Another month goes by still no tag. Now we are in December. Go back to the dealership get a new drive out tag, ask if they can see where we are In The process and still get the answer, “the state is behind.” Again no big deal still normal in this day and time. January rolls around... STILL NO TAG!!! Go back down there get a new drive out tag, ask what’s taking so long, and bam find out that our title has not been processed! Issues with the title is what we get told. Ask what’s going on and they tell us the van is in someone else’s name that does not belong to the person who sold them the van! We have been suppose to be receiving phone calls from a bunch of different people and no one returns the calls until we call the President of Nissans office! February is here and still NO TAG!!!! 😡 at this point we are done. We just want our money back. Who wants to do business with a shady car lot?! 1. We put $4500.00 down all to find out they tacked on a $4500.00 “reconditioning fee” they did not change the air filter, did not put new tires own, did not fix the minor dents or scuffs and left all of the previous owners paperwork in the glove box! Fine no big deal we ate that cost because we didn’t look over the paperwork good enough. 2. They broke the law by issuing more than two drive out tags. This is a fact that was told to us by the clerks office and the TN District Attorney. 3. Mike has been down there multiple times to figure out what they can do for us to fix this rather take the van back or give us at least the 4500.00 back for the headaches we are continuing to go through and the dude who is over the dealership (Charlie Walters) tries to give us $600.00, a dealer tag and tries to have Mike sign FLORIDA agreement papers!!!!! This has to be the biggest joke of 2022 so far! More

I purchased a new truck from Downtown Nissan a year and a half ago. 3 time Nissan owner. 7/31/21 my truck was in for service and the sales manager Charles called me and said he had seen my truck in service a half ago. 3 time Nissan owner. 7/31/21 my truck was in for service and the sales manager Charles called me and said he had seen my truck in service and he would give me $22527 for my truck. I told him I would think about it and he called me back a week later made the same offer and I asked him if he was sure on the amount offered and he told me yes. I went in picked out a new truck and he brought me a written buy sheet offering $20000 and they added over sticker price on the new truck a $1200 dealer fee and a $700 doc fee. This was a bait and switch offer and should be an embarrassment to Nissan and the owners of this dealership. Don’t buy from these people! More

Typically I only write reviews when I have had an exceptional experience. However, having two disappointing experiences with Downtown Nashville Nissan I felt compelled to share my experience. Purch exceptional experience. However, having two disappointing experiences with Downtown Nashville Nissan I felt compelled to share my experience. Purchased a vehicle the end of January 2021. The purchasing experience was passable although took over 4 hours excluding test drive. The problem came after when we were waiting for the tags and registration to be sent. Taking into account delays due to COVID, I expected it would take a little longer but not 3 months. And the delay was due to mishandling on the part of Downtown Nissan. After multiple follow-ups, temporary tags, misinformation, etc. the dealer overnight expressed the information to Marshall County clerk AT the end of April and the clerk had the registration and tags ready in 1 day. Since we were in a rush to get the vehicle, we took a loan at a higher percentage rate than desired. In the meantime, we got approval for a lower rate yet had to reapply since it took so long to get the registration. Fortunately, we still got the lower rate. I wanted to share my experience with Downtown Nissan and was provided the name of the woman who handled customer service. After 3 calls to her cell phone and no return calls, I finally was able to speak with a manager which also took many days. He comped us with free oil change and tire rotation. At the time of this service, I received a phone call informing me that I could trade in my newly purchased 2020 Nissan Rogue for a new 2021 Nissan Rogue for twhe same or lower car payment. I should have trusted my instinct but I thought it wouldn’t hurt to check it out. I returned the call and spoke to a manager. He assured me that we could trade in for no additional costs. I even texted him expressing my skepticism and again he confirmed that I would be able to pay off my existing loan and have equal or lower payment. So I traveled 40 miles to the dealer and lo and behold, it was all a big lie and scam just to get me in and try to convince me to make a deal that was not as promised. The saleswoman we worked with was great but the manager on duty that Sunday was rude and condescending. Clearly I learned my lesson and will never deal with Downtown Nashville Nissan again. More

Do not buy from this dealership. I purchased a brand new 2020 Nissan Altima SR and have yet to take delivery of the car after 2 1/2 weeks. The car paint job was damaged from bird poop and glue was left on 2020 Nissan Altima SR and have yet to take delivery of the car after 2 1/2 weeks. The car paint job was damaged from bird poop and glue was left on the car. Management advised me to live it or call Nissan to resolve the issue. I repeat do not buy from this dealership. More