Downtown Nashville Nissan

Drove three hours to a sold truck Called this dealership showing interest in a vehicle. The reps called asking for my business and we made an appointment for Thursday, on Tuesday of th Called this dealership showing interest in a vehicle. The reps called asking for my business and we made an appointment for Thursday, on Tuesday of that week. Drive three hours down and we're told that the truck was sold on Tuesday, no warning about it. Quick to call asking for your business, but won't bother to save you a trip. More

Terrible customer service by the current finance director Dealing with Downtown Nashville Nissan in regards to the finance director, Tshombe Demby, has been any absolute nightmare. He is rude, abrasive, and h Dealing with Downtown Nashville Nissan in regards to the finance director, Tshombe Demby, has been any absolute nightmare. He is rude, abrasive, and has terrible customer service skills. My first encounter with him while getting my car financed was fine and friendly although he did push me into adding extra warranties. After I consulted with a family about the purchase, I was informed that the extra warranties were not a good deal for me as Tshombe Demby had implied. I returned to have the extra warranties removed, and Tshombe Demby became very belligerent and told me I was "making a dumb decision" by removing the extra warranties. I sent a compliant to the dealership about that incident and they apologized. Fast forward to today. I was misled by someone named Kayla from Downtown Nissan to supposedly discuss the issue on how my account was handled after maintenance services. She immediately puts Tshombe Demby on the phone who over-talked me, refused to listen, raised his voice, and tried to intimidate me on the phone call. Meanwhile, Kayla could be heard in the background agreeing with what Tshombe Demby was saying and doing. I wanted to speak with another manager and Tshombe Demby yelled he is the manager and no one is over him. He then implied that how my account was handled was my fault; that they (Downtown Nissan) had nothing to do with why my account was misread by their own workers. He kept trying to force me to accept his point of view (as if my complaint had not merit), and made multiple excuses that included “it takes time in [their] system for information to change.” I challenged him on how long does it take for information to change in their system. The issue had been happening for over 6 months, and the way I found out was receiving $240 service bill on my 3rd maintenance visit after receiving 2 free ones because the cashiers from the previous visits told me my maintenance warranty covered everything (they read it from straight from their computer system). After this point, Tshombe Demby stated he didn’t know how long it takes for information to be updated. Even when I called corporate about the issue, the guy handling my phone call had difficulty telling there were some cancellations from August 2016 and its now May 2017 (apparently, this is an internal issue with Nissan). My main concern with this current incident is how Downtown Nashville Nissan and TSHOMBE DEMBY chose to treat me by concealing mistakes and verbally roughhousing customers. I'm assuming they had the girl named Kayla to initiate the phone call with me and then stay to overhear call with Demby because of my initial complaint with him. To wrap up this ordeal, Tshombe Demby stated he was done with this conversation and HUNG the phone up on my face. When I called back, no one answered. I have no idea why any GOOD business/company would keep someone ill-tempered like Tshombe Demby mishandling their customers when there is an event that is not favorable to him. I never asked for a refund (from corporate or the dealership). I simply shared my experience with Downtown Nashville Nissan about them choosing to keep me misinformed after I left my second maintenance visit (I have my original receipts showing “warranty” next to the costs). Here I am at my 3rd visit being informed after the service that they caught the oversite after I left the service department in January 2017, corrected it on their end (the service cashier at this appointment provided me with a duplicate receipt from the January visit showing their adjustments), but never thought I should know that they mistakenly told me on 2 different occasions that my warranty covered car maintenance. One would think Downtown Nashville Nissan would be interested on making future adjustments with how they choose to do customer service that would help keep customers’ trust with their business. Obviously, that does not matter here. Please avoid this dealership if you want to be treated fairly and respectfully. More

WONDERFUL PEOPLE CARS TRUCKS COST I LOVE DOWNTOWN NISSAN THANKS TO JIM RANSOM SALES AND ANDROID AND GARY IN FINANCE AND ALL SERVICE CREW WE ARE PROUD OWNERS OF 3 NISSANS AND THEY TREAT I LOVE DOWNTOWN NISSAN THANKS TO JIM RANSOM SALES AND ANDROID AND GARY IN FINANCE AND ALL SERVICE CREW WE ARE PROUD OWNERS OF 3 NISSANS AND THEY TREAT YOU AS AN AWESOME FAMILY AND WILL HELP YOU WITH ANYTHING EVEN AFTER YOUR PURCHASE More

Awesome Service, Awesome Purchase My wife and II purchased a 2016 Frontier in April 2016, at Downtown Nashville Nissan, and had the most comfortable, and awesome, experience in a purch My wife and II purchased a 2016 Frontier in April 2016, at Downtown Nashville Nissan, and had the most comfortable, and awesome, experience in a purchase ever. I believe Tony was the salesman, and yes, Natasha was the finance mgr. She is absolutely awesome. We came back to this dealership on May 2, and again we had another awesome experience in purchasing not one but two vehicles, of our choice. We were treated with total respect, and kindness. Thanks Rick!! We were asked what we wanted, and was not pressured in anyway. We are happy with our payments, our vehicles, as well as the products to make sure our 2 vehicles will be maintained for the duration of ownership. I purchased a 2017 Rogue for my wife, and I got a 2017 Titan, and Rick, our salesman, did a great job of picking out my Titan for me. I can hardly believe my pmt for the Titan is under $700, and I know I got a deal trading in my 2015 Equinox on it. Thank you, again, Downtown Nashville Nissan, for helping my wife and I to obtain the vehicle of our choice. Thanks Natasha for the products!!! And thanks to the lady who worked with Natasha!! Sorry I don't remember her name. And by the way, Your products are make sense products!!! Thanks. More

Great place to get scammed All smiles and grins as long as you don't ask questions. Sit down to re-evaluate your contract and compute the data and numbers provided on your contr All smiles and grins as long as you don't ask questions. Sit down to re-evaluate your contract and compute the data and numbers provided on your contract and they don't add up properly. An excess of $3500 disappeared. They disappear and don't return phone calls. Bad business! Professional scam artists. More

Great Service I stopped by to have my 2015 Altima recalls cleared. I expected to have to make an appointment and was greeted in the drive in and directed to a servi I stopped by to have my 2015 Altima recalls cleared. I expected to have to make an appointment and was greeted in the drive in and directed to a service advisor who was very helpful and set me an appointment 2 days later. 2 minutes later I met the director Mr. Scripter who was nice and extremely helpful. In talking with him he offered me immediate service if I could wait. I took him up on his offer and was out the door and hour later! I was also impressed with the cleanliness of the service floor. Immaculate! Truly exceptional service. More

Outstanding Experience! My experience began when I found a pre-owned vehicle of interest on cars.com. I submitted an email request for more information and promptly received My experience began when I found a pre-owned vehicle of interest on cars.com. I submitted an email request for more information and promptly received a reply with contact information for "Eric B", the internet sales manager, along with answers to the questions that I had about the vehicle. I requested additional photos of the vehicle which Eric promptly texted to me. Eric was very professional, providing all the information requested about the vehicle without being "pushy". After several days, I contacted Eric again to schedule a time to drive the vehicle. We agreed on a time and my wife and I headed to the dealership. The dealership was very neat and clean. We were warmly greeted by the receptionist upon our arrival, and shortly afterwards, Eric brought our car around for us to see and drive. The vehicle was clean inside and out and Eric did a great job pointing out the vehicle's features while answering additional questions I had. Eric was very professional and cordial as we performed our test drive and when we were ready to discuss purchasing the vehicle, his demeanor remained the same. There was no "pressure" only a willingness to help us make a satisfactory deal on the vehicle that we could feel good about. Eric assisted us with our paperwork and introduced us to the gentleman in the finance department who assisted us in completing our purchase. He was also very professional and thorough in explaining everything to us. While we completed our paperwork, we were also provided with snacks and drinks. When all of the paperwork was finished our car was brought around again, this time completely detailed. Our car buying experience with Downtown Nashville Nissan could not have been any better. The experience was outstanding from the first moment of contact to the final sale and even the following day when Eric followed up to thank us again for our purchase. I would definitely recommend this dealership and "Eric B" the next time you are in the market for a new or preowned vehicle. More

Absolutely amazing!! Amy & Natasha, once again, knocked it out of the park with our deal. No pressure, made us feel welcome and comfortable as always. Also, gave us an unb Amy & Natasha, once again, knocked it out of the park with our deal. No pressure, made us feel welcome and comfortable as always. Also, gave us an unbelievable deal on our New Pathfinder! Thanks to the entire team at Downtown Nashville Nissan! More

New Purchase Derek Anderson went above and beyond to help my wife and I purchase new vehicles. I would highly recommend Downtown Nashville Nissan for your new purc Derek Anderson went above and beyond to help my wife and I purchase new vehicles. I would highly recommend Downtown Nashville Nissan for your new purchase. More

Impressive experience a simple process This is the kind of dealership you want to purchase from! From their kind and knowledgeable staff to their huge lot of vehicles to choose from, it's a This is the kind of dealership you want to purchase from! From their kind and knowledgeable staff to their huge lot of vehicles to choose from, it's almost like the full process of buying my new car went by so smoothly by the time I drove off I was I couldn't believe it! I Had the Rep Mike Cart help me throughout the process he's a very kind person and knows a lot about the brand he represents! If you need someone to talk to before considering buying a car make sure you contact him! Also come check it out for yourself! I give the dealership two thumbs up.... More