Downtown Nashville Nissan

Rip Off! I took my vehicle in for an assessment. The battery and brake light were on and the information panel had stopped working. I was told that I needed to I took my vehicle in for an assessment. The battery and brake light were on and the information panel had stopped working. I was told that I needed to replace the entire computer assay and that the transfer case was leaking transmission fluid. Fortunately I took two male colleagues with me. They both inspected the vehicle and found only a bead of oil on the transmission. According to this dealership the total cost to repair my while would be about $4,000. I took my vehicle to a locally owned repair shop. The problem was the alternator. It only cost $800 to repair. No transmission problems at all. The dipstick had not been installed properly after an oil change. There was no reference to the alternator going bad on the computer print out the dealership provided. I'm sure they would have "discovered" the problem $4,000 later. I will never take my vehicle to this dealership. More

Lies and Deception My worse car experience i have ever experienced in my fifty-five years of living. My shopping for a new vehicle was pleasant at first.On the third day My worse car experience i have ever experienced in my fifty-five years of living. My shopping for a new vehicle was pleasant at first.On the third day of driving i noticed i had know cruise control,took it back to the dealership and i was told i could not buy the other vehicle that i looked at because my trade-in vehicle was gone.This situation lasted from March 30,2017 and finally resolved August 15,2017. Still not satisfied with all the dishonesty told. More

OK. A maybe on recommending to others. I was called Sunday the 30th by Amy to find out if I was still interested in a Murano I had inquired about.Being as I was near Nashville I drove up Su I was called Sunday the 30th by Amy to find out if I was still interested in a Murano I had inquired about.Being as I was near Nashville I drove up Sunday to view and test drive the Murano. My wife and I liked the Murano and we went in to work a deal. A couple of problems I had where: 1. The Murano on-line said it was certified pre-owned. I asked if we would get paperwork stating such and could we take it to any dealer for service problems with the certified paper work. We were told the Murano was certified, but for the certification we would have to purchase it, like insurance. I explained we had been dealing with Benton in Columbia and their vehicles come with CPO included in the purchase price. I was told they would charge me later and I explained that was not the case. 2. I asked about the life time power train warranty and was told they did not offer that. I told Amy Benton offered life time power train. She told me she would need to call and check on that. I told her they were not open on Sunday, but to look on line, which she did. I ended up getting the CPO for a dollar and the 10 year 100,000 power train. So far we are enjoying our Murano, but there has been no follow up from sales. I sent an e-mail to Amy about a second key fob. She said she would check with the previous owner and get back with me, I have not had a reply. All in all I think we got a very fair price after we did our research and are pleased with our purchase. More

Wonderful experience The second I walked in I was greeted with friendly personnel. Thanks Chris, Carl, Eric, and Andrew for a wonderful experience. Love my new Altima. The second I walked in I was greeted with friendly personnel. Thanks Chris, Carl, Eric, and Andrew for a wonderful experience. Love my new Altima. More

Murono Service My Mother brought my car in to be serviced while I was out of town. The service department was professional and prompt with the maintence services re My Mother brought my car in to be serviced while I was out of town. The service department was professional and prompt with the maintence services received. I would like to thank Marcus Jackson, Mr. Ranson ( I believe that is his name) for their professionalism and patience with me over the phone. Several days after the services were received my Mother received a phone call from Mary in the service department. There was an overcharge on the services received and Mary wanted to make sure I received the refund. Her comments to my Mother were "we want to be honest". In these times most companies will not make these admissions. I normally have my car serviced at the Newton Nissan Dealership in Shelbyville, TN; which is an A+ dealership. However it is easier for my Mother to travel a shorter distance to Downtown Nashville Nissan. Thank you for all you do. Satisfied Customer, Cynthia Epperson-Lyons. More

poor customer service ( Robert) on June 25 my wife and I drove 70 miles to look at a truck we were hoping to buy. the truck was a online priced at 16900. we really like the truck so on June 25 my wife and I drove 70 miles to look at a truck we were hoping to buy. the truck was a online priced at 16900. we really like the truck so we went forward with the deal. When we got ready to do the paper work the price on the truck had gone up to 17400. because we did not want the warranty. also when we had taken the truck home we noticed a noise the was coming from under the truck. Just so you know this was a pre-owed certified truck. I made many calls and sent many e-mails to this dealership before I got an answer.they set it up to get looked at, the tech. that work on it said it was supposed to be that way. So I took it to another dealership and they said this was not normal,and that it sound like it was in the drive chain. again I made many phone calls and sent many e-mails and no one has gotten back wit me.I have sent e-mails to the online sales manger, customer service dept. even the general manger, no answer. they want to take you money and then you become a on butty.We are a nissan family,but never again with Downtown Nashville Nissan. More

Simply fantastic I was very impressed with the professionalism, the speed, and ultimately the pricing that i was able to get on a used Altima. They explained every ste I was very impressed with the professionalism, the speed, and ultimately the pricing that i was able to get on a used Altima. They explained every step and they did it in a way that was incredibly efficient for me during a work day. More

Terrible experience,still waiting, please read before going! I purchased a new 2017 Rogue Sport on June 25th which I love, but from sales to financial it was pretty bad. They had to go get it from the Cool Spri I purchased a new 2017 Rogue Sport on June 25th which I love, but from sales to financial it was pretty bad. They had to go get it from the Cool Springs location to fit the needs I was looking for, so I picked up my car on June 26th. My sales personal the first time I went in was Jack B(June 24th). When we were walking through the lot after driving the regular rogue I saw the rogue sport and said that's what I want. I was blown off and Jack didn't even entertain the idea. I also wanted black rims like some of the other rogues and was quoted $3955 for that on top of the price.....I could build my own rogue sport online and get rims I like for $570 I beleive. When I went in on Sunday Jack was busy although I spoke with him on the phone and told him I would be there within an hour. Then I got Ricky who was awesome. We agreed on a car told me it was in Cool Springs. After they agreed on everything they told me the price was going to increase $1000 that it didn't have what they told it me it had.....whatever......we also threw in a window tint. Went to the financial department and they tag price increase even more, I addressed it and was told it was changed. Everything was done now I just have to wait on my car. Went home Sunday, slept on my experience and it just made me mad cause I had been their for 4 hours Sunday and 2 hours Saturday and I felt scammed. Called the manager mutiple times....never a returned call always in meetings left a voice mail everytime with the receptionist. Even talked to Glenda there customer service manager and Ray. So I addressed it in person and they told me they would throw in the ground lighting that they wanted to make me happy. Ray/Jack said they would order it right away, it should be in Wednesday, they will come pick it up at my work, takes 1.5 hours to install, then they will return my car to work. Comes Friday no call.....so I left a message with receptionist. No returned call Now its July 4th, my mom was in the market for a luxury car but after riding in mine I convinced her to entertain a Nissan. Called Nissan July 4th to see if they were open, they asked why, I told them. A family matter came up and mom has put the car buying process on hold but it still is defitantly going to happen. I was honest with Nissan about what was going on. They called me twice a day about her purchasing a car. Everytime they called I told them I personally bought a car from them and still hadn't received my call about the ground lighting, they told me they would leave a message. This happened all they way up until July 10th. Still no word about my ground lighting. Then I get a survey. Which Jack B told me when I purchased my car, if I left him a good survey he would buy me a tank of gas. I was like I don't need that. The survey came in my e-mail I think about the 10th. By this point I was livid because they could call me all the time about my mom purchasing a car but couldn't return my calls about a deal they are not holding up too. I didn't feel I gave a terrible review but it definitely wasn't great. It was everything from the facility, sales, finance recommendation, and etc. How was I suppose to know how they calculate it? I get a text from Jack B (screenshot on their Facebook review & yelp) on July 12. Asking for my mother's phone number, told him I would not give her number out. I asked about my ground lighting. He said Lacy would call me. Then he asked why I gave him a bad review. I thought it was good for all I went through. It wasn't great but like I said I don't know how they calculate it. He then sends a text saying how it was a 330/1000 and he wasn't going to get a bonus for 3 months or commission on the sell. I never responded and immediately called the manager. Two voicemails....no returned call. So I called Lacy super nice girl called me back when she said she would trying to help me resolve this. She knew nothing about ground lighting wasn't told to call me. So today July 13, I get a call from Glenda told her everything. She said the ground lighting wasn't in my paper work, she would have to look into it. She also told me Jack was new and was frustrated at the survey. I DON'T CARE IF SOMEONE IS NEW. WHAT IS A SURVEY FOR IF YOU ARE GOING TO SEND YOUR CUSTOMERS TEXT MESSAGES LIKE THAT, IF YOU DON'T LIKE THE ANSWERS. NOT PROFESSIONAL. Still no call. I have seen other post on here. Downtown Nissan has my number, I have asked for the manager time and time again. This needs to get resolved. I was scammed beyond belief. Never got my black rims I really wanted due to being way overpriced and can't get my ground lighting apparently that they agreed to because noone wrote it down. Can't get a manager to call me back still from day one. More

Very chill, productive experience Brittany was patient and knowledgeable of her product. I didn't feel hurried or like there was too much pressure to buy. Everyone there was laid back Brittany was patient and knowledgeable of her product. I didn't feel hurried or like there was too much pressure to buy. Everyone there was laid back and friendly making it a quick and smooth experience. More

Great customer service in service department I checked NO so that I could submit my response. I had an exceptional experience when I took my car in for routine service. Spenser is awesome. He not I checked NO so that I could submit my response. I had an exceptional experience when I took my car in for routine service. Spenser is awesome. He not only talks to you about what needa to be done for your car, he also talks to you and with you on a casual level. I could take my car to other places for service but the customer service at Downtown Nissan has always been personal and relaxed. Everyone in the service in-take area is so friendly. I'll return in 4 months for my next service. Thanks Spencer, I'll see you then. More