Downtown Nashville Nissan

They lied to us and conned us out of several thousand dollar They promised us the advertised price and then lied to us to steal our hard earned money. They said we were charged more because we bought a pro-packa They promised us the advertised price and then lied to us to steal our hard earned money. They said we were charged more because we bought a pro-package vehicle with tint. Say what???? We got a base model with no extra features (no tint or anything else) and were charged top price. BEWARE! More

Horrible Customer Service I have been to Downtown Nashville Nissan to get my oil changed twice. The first time was a great experience, and I was excited to go here rather than I have been to Downtown Nashville Nissan to get my oil changed twice. The first time was a great experience, and I was excited to go here rather than driving back to Bowling Green where I use to live. The second time I went, the service rep. (Spencer Dixon) was very rude and inconsiderate. He was having issues with pulling my car up to do a simple oil change... he consistently kept asking if my car had ever been here before. I told him yes, yes, and yes time after time. He was still having issues and continued to ask. He said you know these computers do a pretty good job at keeping information. Sounded like he was calling me a liar. There was an oil change sticker that said downtown Nissan on my windshield that was my last step to "prove" that my car gad been there before. Finally he found me, and he was rude and areagnt the rest of the time I was there, not caring at all about a good customer experience. I am now having issues with my air, not caused by the service from last time, and went to Downtown Nissan again. The girl that first helped me out (I believe her name is Dusty) was very very helpful and considerate. I was thinking, wow, I may have a good experience this time. She bad to ask a question, and here comes Spencer again... He was rude yet again, and I told her exactly how I felt once he walked away. He asked me a question about my extended warranty, and very arrogantly gave two thumbs up and said "got it?". I told the girl, Dusty, that I would not be back. She even came to check on me while I was waiting in the waiting area. I will drive to Bowling Green if I have to before coming back here, and I will be speaking to a manager about Spencer. More

Great down-to-earth experience. Amy was friendly, honest, and responsive throughout the process. Didn't feel like the typical "car salesperson" experience. I felt like she really wan Amy was friendly, honest, and responsive throughout the process. Didn't feel like the typical "car salesperson" experience. I felt like she really wanted me to get the best car for me. And I LOVE my new car!! More

Excellent Spencer shows his customers he cares. I always ask fo him because I know my concerns will be taken care of.Top notch advisor.Friendly Spencer shows his customers he cares. I always ask fo him because I know my concerns will be taken care of.Top notch advisor.Friendly More

Very pleasant My experience was very pleasant. The salesman was very professional, and answered all questions that I had. I would recommend this dealership to all f My experience was very pleasant. The salesman was very professional, and answered all questions that I had. I would recommend this dealership to all family and friends. More

Great service n timing of work done. I'm satisfied so far with my visit to the dealership for my service couldn't have been any better thanks for the quality of service n timing of work p I'm satisfied so far with my visit to the dealership for my service couldn't have been any better thanks for the quality of service n timing of work preformed More

Great customer service Made an early AM appointment, truck was brought into service bay very quickly. Went to relax in clean and comfortable customer lounge area. Within app Made an early AM appointment, truck was brought into service bay very quickly. Went to relax in clean and comfortable customer lounge area. Within approx. half hour service advisor came to me to explain needed repairs. Very professional and will return when necessary More

Ricky did a great job putting me in my first car. I was very pleased how Ricky took the time to help me get a car the first time I came to Nissan. Everyone showed kindness. I was very pleased how Ricky took the time to help me get a car the first time I came to Nissan. Everyone showed kindness. More

General Maintenance/New Tires Spencer is very receptive, caring and is dedicated to giving good service to his customers!!! He helped me get a great deal on tires and is just awes Spencer is very receptive, caring and is dedicated to giving good service to his customers!!! He helped me get a great deal on tires and is just awesome to deal with!! More

Unprofessional Salesman, Professional Finance Director Salesman Tyler (Johnson?) was very unprofessional & impatient but left us sitting for long periods of time, going to get price, car fax, etc., making Salesman Tyler (Johnson?) was very unprofessional & impatient but left us sitting for long periods of time, going to get price, car fax, etc., making quiet a few snide remarks also. In our past experiences our salespeople have always been very friendly and professional. Looking back, we should have just asked for a different salesperson, since they make commission on the sale. However, Michael Smith in finance was very professional. He was very patient with our purchase transaction. He is definitely an asset to your business. More