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Downtown Hyundai

Nashville, TN

4.4
186 Reviews

1512 Broadway

Nashville, TN

37203

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Showing 186 reviews

October 10, 2021

The most unethical car dealership i have ever dealt with. Purchased an auto Aug. 2. They cashed my Hold check without notifying me, causing a $22,000 deficit in my checking acct. Caught them in lie after lie More

by doug.dean98
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike (Hyundai finance), Timothy Koval, GM
Oct 26, 2021 -

Downtown Hyundai responded

Mr. Dean did in fact buy a vehicle from us on that day. It was explained that it was a Friday and the check would not be deposited until Monday. He was told this by 2 different people. He would need to get his check from his credit union and deposit it into his own bank also, he was told we do not hold checks. Mr. Dean came in Monday with Check in hand from his Credit union and refused to make payment at that point. We could have exchanged the checks, but he refused and walked out. We deposited his check per normal business procedures. His Check came back as insufficient funds. Mr. Dean was contacted at that point to make good on his check, and he refused. After weeks of trying to get Mr. Dean to pay for the vehicle, we felt is was time to discuss legal actions. We would come to work with envelopes from Mr. Dean stuck to our glass doors stating we needed to contact his lawyer. We had called the person named and that lawyer had no idea who he was nor why we were calling him. Due the false statements made by Mr. Dean, dealership personal spent a lot of unnecessary time attempting to fix this problem. We never got contacted by any attorney of Mr. Dean's. The Title and Registration was explained that the paperwork comes from the state of TN and would take 30 to 90 days for him to receive. Mr. Dean would not listen to anything we had to say concerning how the process would work. He would leave threatening notes stuck to our glass doors when we would come into work in the morning. Mr. Dean finally agreed to let us send someone to his house after weeks of trying to contact him to make good on the check he wrote to the dealership for the vehicle.

October 06, 2021

Thanks to Tyler my experience was great. I had not had good service in the past and had not been back a two years! More

by Jonasbucy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Oct 26, 2021 -

Downtown Hyundai responded

Jonas, Thank you so much for the great review. We really appreciate you and your business!!!!

August 30, 2021

My service representative is named Tyler and I encourage that future customers go to him. He is caring, informative and helpful!! Such great customer service. More

by Watkins
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tyler
Sep 30, 2021 -

Downtown Hyundai responded

Watkins, Thank you for taking the time to leave us this fantastic review! We strive to provide an excellent customer experience at Downtown Hyundai. Thanks again!

July 16, 2021

Terrible service. Made an early morning appointment to get an oil change and tire rotation. When I arrived they told me it would take an hour. Then they said an extra 30 minutes. After that, and extra 20. More

by carolinef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew
Aug 09, 2021 -

Downtown Hyundai responded

Caroline, My name is Timothy Koval and I am the GM here. Please email me at gm@downtownnashvillemotors.com. I would like to speak to you about your Recent visit with us here at the dealership. I look forward to hearing from you!!!

May 17, 2021

Had a small job, but it was important to me. The driver's side door handle broke and needed to replaced. Cost=Reasonable Workmanship=Excellent Personnel =Gentlemen Customer =Happy and Appreci More

by cyndi173
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot, sorry😖😖
Jun 19, 2021 -

Downtown Hyundai responded

Cyndi, Thank you for such a great review. We really appreciate you and your business!!!!!

May 11, 2021

Downtown Hyundai has always taken great care of my vehicle, they treat it like it's their own. The mechanics are very knowledgeable, I highly recommend Downtown Hyundai! More

by Erin
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Jun 19, 2021 -

Downtown Hyundai responded

Erin, Thank you for such a great review. We really appreciate you and your business!!!!!

April 29, 2021

Very unprofessional! An employee left me a voicemail, that I've saved, where he ended it by saying the b word and that he had to pee. Management still hasn't gotten back with me after 3 days. More

by aleahalex88
Recommend Dealer
No
Employees Worked With
A lady. I cannot recall her name.
May 07, 2021 -

Downtown Hyundai responded

Hi Aleahalex88, we appreciate your honest feedback, as we are always looking for ways to improve.

April 07, 2021

I LOVE WORKING WITH CRYSTAL AT HYUNDAI SERVICE IN NASHVILLE. SHE KNOWS CARS AND GOES THE EXTRA MILE TO ANSWER QUESTIONS. HER LEVEL OF CONFIDENCE MAKES ME FEEL REASSURED THAT MY CAR SERVICE IS A+ More

by HYBRID MOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CRYSTAL
Jun 19, 2021 -

Downtown Hyundai responded

Hybrid Mom, Thank you for such a great review. We really appreciate you and your business!!!!!

March 19, 2021

Friendly, efficient, and very knowledgeable. I had a wonderful experience with Downtown Hyundai. The salesmen I worked with were amazing and so much fun to work with. More

by Cindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Grizzard
Apr 03, 2021 -

Downtown Hyundai responded

Cindy, Thank you so much for the great review!!!! we really appreciate you and your business!!!!

March 01, 2021

Chubby did everything to work out to get to a new car for me and my Fiance him and the stuff that work there was very nice too I’m very highly recommended this place More

by Anat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chubby Gaston
Apr 03, 2021 -

Downtown Hyundai responded

Anat, Thank you so much for the great review!!!! we really appreciate you and your business!!!!

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