Downey Nissan - Service Center

I just moved to Los Angeles from Inland Empire and had a 17 year relationship with my previous dealership and their staff. Randy Toro was confident that he could assist me with my minor service needs for th 17 year relationship with my previous dealership and their staff. Randy Toro was confident that he could assist me with my minor service needs for the day so I came by even though downtown is closer to my residence. He found upon inspection of my vehicle that there were other issues that could be handled under my warranty. No pressure to spend money I do not have Randy even took care of a loaner for the day. I really appreciated the fact that my car was ready when they said it would be. The reason for the 4 rating of quality of work my car was washed but not dried properly. Also the 4 rating for price, My previous dealership never charged me for oil changes, call me spoiled I guess. More

It started with a 15-20 minute wait to even get an advisor to help me, when my car was finished it felt like me asking the advisor about my car bothered him,I waited an extra hour an a half for a so c advisor to help me, when my car was finished it felt like me asking the advisor about my car bothered him,I waited an extra hour an a half for a so called car wash, lastly an employee driving my car hit the speed speed bump at least 20-25 mph. Its actually my first time owning a nissan and going to a nissan dealer and it will definetley be my last. I also own a toyota truck and consistley take it to the dealer to get it service and even when I expierance a bad day there it stilll doesnt add up to what I expierance at the nissan dealer in (Downey). I guess toyata sets to much of a high standard on what a quality car and service should be. I hope you advise all employees about this issue and remind them about what a 5 star customer service really is.Lastly me engine light was never removed and is still on, and I refuse to go back to save myself the frustration and stress. More

Randy was very helpfull and informative,friendly and with a good actitud,promised the job done in about two hours and it was ready in the time promised,I had a cup of coffee,the price was O K let the sun sh a good actitud,promised the job done in about two hours and it was ready in the time promised,I had a cup of coffee,the price was O K let the sun shine!! and the employees to smile!!!!! I will come back!!! More

For those of us whoose job requires that we start our shift early in the morning, it becomes nearly impossible to obtain the maintenance that our vehicles require and being able to drop of my vehicle tha shift early in the morning, it becomes nearly impossible to obtain the maintenance that our vehicles require and being able to drop of my vehicle that early in the morning is great but it is even more satisfying when you know you can count with shuttle service to be picked up and droped off. The services provided to me on 5/16/2011 were very fast, I dropped off my vehicle at 7:24 am and by 9:00 am I was already getting my call telling me the services were complete. I would also like to acknowledge the shuttle driver on that day for his hard work, on picking me up that day, unfortunately I do not have his name. I commend you on the great service you are able to provide those of us that are constantly working. And would definitely recommend your dealer to all Nissan owners!!!! Sincerely Mireya Murillo More

I went in for a scheduled oil change. 2 hours later I I went in for a scheduled oil change. 2 hours later I received my car, unwashed. I was told it would be 1 hour. 2 hours later I got tired of waiti I went in for a scheduled oil change. 2 hours later I received my car, unwashed. I was told it would be 1 hour. 2 hours later I got tired of waiting and requested my unwashed car back. It looked like they were busier washing employees' cars instead of customers' cars. Will never go back! Annoyed, Sal Vidrio More

From beginning to end, the website to schedule an appointment, the time frame "the next day", the friendly greeting from the employees, assisting with transportation while my truck was being service appointment, the time frame "the next day", the friendly greeting from the employees, assisting with transportation while my truck was being service and the service to my truck. Everything at Downey Nissan was a very good experience. I will go back and refer others to this location. More

The person at the service desk is trying to get money for nothing from the customers... I went for oil change and he wanted me to pay $180 just to have the car checked ... !!! after I got the car back, h nothing from the customers... I went for oil change and he wanted me to pay $180 just to have the car checked ... !!! after I got the car back, he gave me a list of things to do in the car without any explanation to any item listed. when I asked about the details.. His first response was about the price !!!!! More

I went in for a 30 minute oil change, but I was there for 1 hour and 45 minutes. I was told I could not be shuttled home for a "30" minute service. Please refer to the aforementioned. I asked for a flat to b 1 hour and 45 minutes. I was told I could not be shuttled home for a "30" minute service. Please refer to the aforementioned. I asked for a flat to be fixed because I had a nail in my tire. They told me that they didn't "find it". I took a look as I was leaving and it was still there. I also requested a tire rotation and brake inspection. But they were not performed. I only knew of what they didn't do because I asked specific questions about my tire and brakes. This made me question whether they even performed the oil change. I was not satisfied with this visit. More

Dear Sir, I use to have a Nissan Maxima, which I totaled Dear Sir, I use to have a Nissan Maxima, which I totaled last year, now I have a Infinity G35,(which I like much better because of rear wheel drive), Dear Sir, I use to have a Nissan Maxima, which I totaled last year, now I have a Infinity G35,(which I like much better because of rear wheel drive), Even so I live and have a friend in Metro Infinity in Monrovia, I still prefer to service my car in Downey Nissan , because of excellent customer service and correct and on time repairs. I usually ask for Walter (Wally), who is a great , helpful and very customer oriented guy. Using your service for already 2 years, I have nothing but praise your good work! Thank You, Kamil Horak PS, too bad that Nissan does not make decent 4 seat RWD without VST...well, there is always Infinity, I guess. More

Walt has always answered and addressed any concerns I have experienced with my vehicle. I have had several issues with my 2008 Armada transmission while on the road, and Walt provided me with advice and have experienced with my vehicle. I have had several issues with my 2008 Armada transmission while on the road, and Walt provided me with advice and direction as to what to do and watch out for until I was able to return home. Upon returning home, he has made it very possible for me to get my vehicle inspected and provided me a loaner car with hesitation. I previously used to go to Schraher Nissan in long beach until they closed, and have chosen Downey Nissan because of the first intitial call for service and great positive conversation I encountered with Walt. More