Downey Nissan

Purchased a new Nissan Frontier Friday evening from Jorge Garcia who was great to work with! Went into finance and completed the paperwork with George Secaira who was excellent as well, Management was frie Garcia who was great to work with! Went into finance and completed the paperwork with George Secaira who was excellent as well, Management was friendly and they even delivered my car off to my home over 30 miles away. Had a great experience and very happy with my new truck! Thank you Downey Nissan! More

I would like to start this review with saying the service was unexpectedly horrid. In fact I have been car shopping for about the past 4 months, and I can with no doubt that this was by far the worst experie was unexpectedly horrid. In fact I have been car shopping for about the past 4 months, and I can with no doubt that this was by far the worst experience. We all know salesmen of all kind are pushy and sometimes annoying but there is a point where you draw the line between convincing someone to make a purchase and harassment. Jorge the finance man seemed to make it a goal to go way past this line. Jorge was very unprofessional, made me very uncomfortable, and was extremely insulting to work with. I came in today looking to buy a brand new car for my family, unfortunately I had the awful luck of having Jorge as my finance helper. He was very rude with an attitude and temperament problem (which seems very inappropriate considering he was hired to work at job position in which he would be interacting with people, of course anyone could realize that it is not the best fit for someone like that to be working in customer service) He seemed unstable and became jaunty when it came to me asking about additional charges we had not discussed. He continuously insisted that I sign the paperwork and only then he would explain afterwards because according to him “those numbers don’t really matter right now, we can work something out afterwards”(obviously for anyone who knows anything you never sign without knowing what you’re signing for.) I was straightforward and informed him that I would not be moving forward with buying this car if I was going to be harassed by him into purchasing it. As I was leaving the parking lot he became defensive and began to shout nonsense numbers and changes he could make to coerce me into making this purchase. I kept walking to my car as I was done dealing with this nonsense, surprisingly he came right up to my window and began cussing me out saying, something along the lines of “f*** off, you weren’t even worth my time”. I am not someone to normally write bad reviews and I am shockingly writing this, seeing as my brother in law said he had a decent experience, but then again he probably got lucky enough to not have to put up with Jorge’s customer “service”. Anyway, I would prefer this be resolved sooner than later. You can reach me here, I await your response. I hope that my next interaction can include the famous “Nissan promise” of customer satisfaction. More

Servicio para El charro,lo peor que he visto en mi vida y Tengo 65 .the ido a muchos dealers. Tengo 65 .the ido a muchos dealers. More

The service guy is always helping us out when something is wrong with our car. is wrong with our car. More