Downey Nissan

expirience at the dealer I went in for my first oil change ...They did a good job they work fast...didn't wait for a long time for my car... I went in for my first oil change ...They did a good job they work fast...didn't wait for a long time for my car... More

Service and a tire problem I was in for an oil change and they found two leaks in the oil pan and the differential that were covered under warranty. I was given a rental car at I was in for an oil change and they found two leaks in the oil pan and the differential that were covered under warranty. I was given a rental car at no charge and the car was repaired in record time. The tire was another problem as it went flat after they said it was ok. Took it back and then ran more tests. The tire was fine and no reason for the flat. It has stayed inflated and holding at 40 Lbs of pressure. It may have been a problem with the way the tire was mounted on the rim in the first place. More

Sevice department is great. Friendly and quick Took my car to get my tire pressure sensor checked. They were quick to address the issue. After they finished they explained the problems and solution Took my car to get my tire pressure sensor checked. They were quick to address the issue. After they finished they explained the problems and solutions to avoid them. More

Service Fast, profesional, and friendly service. I took my car for and oil change and other fluid check, as soon as i walked on the staff was friendly and re Fast, profesional, and friendly service. I took my car for and oil change and other fluid check, as soon as i walked on the staff was friendly and ready for me. Steve was very knowledgeable at giving me feed back and answering my questions. More

Best customer service Every time I've been to the service dept. they have always gone out of their way to help me. Always get me in and out quick. Would never take my car Every time I've been to the service dept. they have always gone out of their way to help me. Always get me in and out quick. Would never take my car anywhere else! More

no good, they calleDme many times, 1st very nice than turned I called Nissan to let sales agent know which car we r interested in, I knew the price my husband wanted was lower payment, I wanted quick charger on I called Nissan to let sales agent know which car we r interested in, I knew the price my husband wanted was lower payment, I wanted quick charger on the car. I told my husband to pay extra $2000 so payment don't increase in car with quick charger First, he made a big mistake to tell them forget the quick charger and offered 2000 extra to lower the monthly oayment, I got very upset, called many times to speak to sales person to let het him know that my husband is misunderstanding about the payment, sales person never once came on the phone, also, operator hung up many times. I went there an hour later the keys were all ready in his hand. I was very upset the sales person I spoke to inquire about the car, sold the car to my husband five hours later. He tells me come to my office to talk I said there is nothing to talk about the car is sold but I needed to know why he did not pick up the phone and what had just happened ,I go sit there and he took off never came back. i asked operator to page him never saw him again, I was there about half an hour. Spoke to person in charge told me I am calling his team a thief .. I never thought about it that way, but now it makes sense The gulty person never came back to the phone or came back to talk to me when I went there. Also, the operator hung up many times, she could have told me that sales agent was busy. My daughter called for my husband said wrong number. They hardly had anybody in the dealership. All this is to get extra 2000 dollars .... My husband told me not to complaint because he is afraid that car is leased and they will give hard time... More

The Downey Nissan dealer has real good customer service and very good services and a real quick and fast with my oil changes and maintenance and very happy with my dealer and very good services and a real quick and fast with my oil changes and maintenance and very happy with my dealer More

Great customer service. Very friendly and attentive. Everything was returned on time. Definitely coming back every time for service. Called back to make sure my car was running smoothly. Everything was returned on time. Definitely coming back every time for service. Called back to make sure my car was running smoothly. More

The service at the dealership was great. Randy was amazing. I came in as a walk in and I received immediate service and the wait time was much less than what I was expecting. I was in and out of the d amazing. I came in as a walk in and I received immediate service and the wait time was much less than what I was expecting. I was in and out of the dealership service center in under an hour! More

I am from the central valley (Fresno Area) and after weeks of dealing with shady Nissan dealerships in my area I was placed in contact with Sergey Ulchenko at Downey Nissan through the Consumer Report c weeks of dealing with shady Nissan dealerships in my area I was placed in contact with Sergey Ulchenko at Downey Nissan through the Consumer Report car buying program. The deal sounded way too good to be true when I was given the offer and in all honesty I figured I was going to get the bait and switch. I spoke with Sergey over a few days and he was well aware I was unable to make it down right away and he assured me he would hold the car for me. I frequently sent him questions via text and he quickly answered them. He sent me photographs of of the vehicle and the questions he answered were thorough. I received a break down of the price and rebates I would be receiving along with the finance I requested. Sergey said everything would be prepared by the time I arrived. I drove 3 1/2 hours to Downey Nissan thinking the whole time I was more than likely dealing with just another dealer and going to waste my day. Upon arrival Sergey showed me the vehicle he held for me and assured it was EXACTLY what I wanted. Sergey then took me into "THE ROOM" where he showed me the break down of what the offer was. This is where I figured things would change. What Sergey showed me was to the PENNY of what we spoke about over the phone and the quote he emailed me. The finance was all set up too and no surprises. Sergey said everything would be prepared and it was.....I was out of there in an hour. Sergey then showed me all the features on my vehicle and was very familiar with it since he owned one himself. The car was cleaned, fueled up and floor mats were in their place. Sergey even helped me get my rental returned before I left. This has been my best experience with a dealership ever. Everyone at Downey Nissan was easy to work with. If Sergey moved to a dealership in San Diego I would make that drive, just to have the easy experience. More