Downey Hyundai - Service Center

Excellent customer service My service advisor was Raider Soto. He was courteous and answered all my questions and even scheduled my next appointment for me in three months My service advisor was Raider Soto. He was courteous and answered all my questions and even scheduled my next appointment for me in three months More

oil change Was happy with the quick & polite service, service on my car was quick & efficient! Employee I dealt with was Enrique Villegas was a pleasant experien Was happy with the quick & polite service, service on my car was quick & efficient! Employee I dealt with was Enrique Villegas was a pleasant experience. More

Poor Communication On my recent visit to Downey Hyundai Service, I came in for an oil change and for lights on my dash to be reviewed and reset. I was told my car was On my recent visit to Downey Hyundai Service, I came in for an oil change and for lights on my dash to be reviewed and reset. I was told my car was on recall and was unsafe to drive off the lot. I was given a rental from Hertz. This was on 3/1/19 and was told my car would be ready on Wednesday 3/6/19. My Service Rep, Enrique, did not follow up with me - I had to call in to confirm my car was going to be ready for pick up on Wednesday the 6th as this was something I needed to plan according for, being it will affect my job and needing to leave or take the day off. This should not be my responsibility to follow up, the account rep should have a follow up system on cars they expect to be complete. Once I spoke with him I found my car was going to need an extension until Friday, 3/8/19 - I asked why and only found there was a problem getting the part and it should be good on Friday. I said okay and asked to have them call Hertz for an extension on the rental. Again I called, having to be the one to follow up on a promise date made by the rep and was told the part should be in Friday and ready late Friday. I took the day off from work and additionally asked for an extension on the rental just in case. Enrique called my husband, Alex Friday night saying the car would be ready for Saturday morning at 10am GREAT! I dropped off the rental at Hertz at 11am and had a Lyft take me to Hyundai. Once there I was informed Enrique was off and to talk to Carlos. I ended up working with Romero who was surprised to see me - unknown to me he called my husband that morning to tell him the car wasn't ready...WHAT?! why would I be told it was the night before??? That is terrible communication beyond the fact my rep never gave me updates. Also, why not call me if my husband didn't respond. So again I had to get a rental until Monday, I wish I can say it got better from there, but it didn't. I AGAIN had to call Monday spoke to Carlos who said he would have to check on the status of my car...NO CALL BACK, I HAD TO CALL AGAIN! I spoke with a young girl, she was very nice, I expressed my concerns and she first said the car wouldn't be ready...luckily she called back and said it would be ready Monday night for pick up. All of this back and forth, no communication and I still had to put out $105 for an oil change - who by the way didn't update my next change sticker. I also was not given a receipt because the printer wouldn't work...yet another opportunity to receive some type of customer service but no one followed up with me...like the rest of my experience I will remind them I need this. As this goes without saying I WILL NOT be returning to Downy Hyundai for ANY of my servicing needs, More

Very nice!!!! I always feel confident about being provided with prompt, courteous and honest service. I hope to continue using Downey Hyundai as my chosen dealorsh I always feel confident about being provided with prompt, courteous and honest service. I hope to continue using Downey Hyundai as my chosen dealorship for service. More

Speeed!!! From the first phone call call to the moment my car was delivered, Raider Soto was a total professional. He took my car and in 45 minutes my car had a From the first phone call call to the moment my car was delivered, Raider Soto was a total professional. He took my car and in 45 minutes my car had a full tune up and a very good car wash and interior vacuum!! Mr. Soto made some recommendations for further service and said he would be available to help me. I never felt pushed for a sale. I WILL BE BACK! More

It's simple, the cust. Service is great Me atendieron muy bien excelente servicio y muy feliz por mi vehiculo muchas gracias estoy muy feliz y espero sefuir llevando mi vehiculo para las rec Me atendieron muy bien excelente servicio y muy feliz por mi vehiculo muchas gracias estoy muy feliz y espero sefuir llevando mi vehiculo para las recomendaciones qie me dieron More

Great experience Cesar from Service is great. He keeps you up to date and always calls/texts you with updated information. Will always go to him when my car needs serv Cesar from Service is great. He keeps you up to date and always calls/texts you with updated information. Will always go to him when my car needs service or anything at all. Thank you Cesar your GRRREEEEAAAATTT!!!!! More

Fast services Overal good experience. Service was fast and staff member was very helpful. Was able to make my appointment the day before and when I dropped off my c Overal good experience. Service was fast and staff member was very helpful. Was able to make my appointment the day before and when I dropped off my car I was updated with what services were recommended. More

They never leave me hanging They check up on you while your car is getting serviced and they'll answer your questions as soon as possible. Don't be afraid to ask these guys quest They check up on you while your car is getting serviced and they'll answer your questions as soon as possible. Don't be afraid to ask these guys questions! They got you. More

Excellent Everything was great. Explain everything you need to know. It was fast service with free coffee and donuts. The waiting area its clean and seats as re Everything was great. Explain everything you need to know. It was fast service with free coffee and donuts. The waiting area its clean and seats as re comfortable More