Downey Hyundai

Great service and explain why certain service is needed. Went for the service recall. Work wasn't done for the recall. Waiting for a call back. Went for the service recall. Work wasn't done for the recall. Waiting for a call back. More

It was very fast and reliable. The service was good and the customer service was great in my opinion. Delivery was fast and there was no issues that I found with the car. The service was good and the customer service was great in my opinion. Delivery was fast and there was no issues that I found with the car. More

Me citaron para un Recall es la segunda vez y me dicen que no tienen la parte Translated: I've been called for a recall for the second time, and they're telling me they don't have the part. que no tienen la parte Translated: I've been called for a recall for the second time, and they're telling me they don't have the part. More

Very professional. Had no issues they helped me with any concern on questions I had. Had no issues they helped me with any concern on questions I had. More

Chris gave great customer service and kept me updated. Facility is clean, have coffee and snacks and provided me a loaner. Facility is clean, have coffee and snacks and provided me a loaner. More

Great customer service from Jose Martinez and a young woman, which I didn't get a chance to get her name. woman, which I didn't get a chance to get her name. More

Service was excellent. Easy explain and gave very useful tips for safer driving Thank you. Mr. Byun Easy explain and gave very useful tips for safer driving Thank you. Mr. Byun More

He was detail oriented, professional, and attentive. He was detail oriented, professional, and attentive. For example, he assisted me the week prior with oil change and my car needed some follow-ups. He He was detail oriented, professional, and attentive. For example, he assisted me the week prior with oil change and my car needed some follow-ups. He made sure to reach out to me to schedule the appointment. Didn't forget about me. More

Delayed service for several days due to unavailable inventory and car unwashed after overnight stay, while Christine offered rental option of which I'm awaiting partial or full refund. inventory and car unwashed after overnight stay, while Christine offered rental option of which I'm awaiting partial or full refund. More

?I am extremely disappointed with the service and overall experience at this dealership. ?From start to finish, there was a severe lack of communication. My deal terms were changed at the very last minute, a experience at this dealership. ?From start to finish, there was a severe lack of communication. My deal terms were changed at the very last minute, and the delivery of my vehicle was delayed for four full days beyond when it was supposed to be ready. To make matters worse, I was never provided with a copy of my signed contract. On top of these issues, Jose’s communication via text was entirely unprofessional when addressing my concerns. ?Transparency, timeliness, and basic professionalism should be the minimum standard. I hope management addresses these operational and communication failures so future customers don't face the same frustration. More