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200 Reviews of Dover Honda - Service Center
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September 05, 2018
Worst Service Department My 2017 CRV needed a new transmission at 53 miles. When I brought it in, the service manager tried to convince me the bucking I felt was normal. I ins My 2017 CRV needed a new transmission at 53 miles. When I brought it in, the service manager tried to convince me the bucking I felt was normal. I insisted on leaving it and was informed, yes it needed a new transmission. Next I get a warning regarding my auto high beams, I call to make an appointment. Inquired if it was a glitch because the light went out. Steve who answered the phone told me he didn't have his crystal ball with him, I should bring it in. Brought the car in, Anthony said no appointment was on record. Luckily Steve remembered making my appt. but didn't matter, was told if the warning had gone out, they would not know what happened. Too bad he forgot his crystal ball would have saved me a trip. When I brought my car in for the inspection sticker, (1 1/2 hrs later), I was told the switch was turned off. Too bad someone couldn't have checked that when I first brought it in? Lastly, I called because I have an A1 warning for maintenance (5520 miles), told that is just oil change and tire rotation, you don't need an appt. Ok show up today, after 15 minutes in the waiting area they call my name. Do you have your key? It's in the door. Ok, sorry you know this is going to take 2hrs? No, I did not. No one came out and told you that? Nope. It's First Come First Serviced! Really? Anthony neglected to tell me when I called. Told them to loose the my service record. I will never return to that dealership. More
by Donna
Employees Worked With
Anthony Mounsey
September 03, 2018
Excellence When I came in for my annual inspection I asked if they could also replace/install license plate screws which had been incomplete (4 Missing - 2 front When I came in for my annual inspection I asked if they could also replace/install license plate screws which had been incomplete (4 Missing - 2 front & 2 back) since we purchased the car in 2012. when they finished the car's inspection and brought it out; they had replaced all 8 screws with new ones, washed the car and asked where they should park the vehicle for easy access by my wife (who is disabled and in a wheelchair). Great attitude and great service! More
by John L
Employees Worked With
Steve?
September 03, 2018
Anthony is great service consultant It’s nice to talk with someone when I call to plan an appointment. Anthony will suggest the best way for me to have my car serviced eg wait or leave i It’s nice to talk with someone when I call to plan an appointment. Anthony will suggest the best way for me to have my car serviced eg wait or leave it. When I arrive, Anthony always has a smile on and greets me. He tells me how much time they’ll need, the estimated expense. I really liked that at the 1 hour wait time he came out toupdste me on what was done and how much longer. He respects me as a female car owner and offers suggestions. He’s the best service consultant since I left Volkswagen service in 2008. (That’s when I purchased an Element and then my FIT. ). More
by NHGIROUARD
August 17, 2018
Exemplary Service Again Professional, courteous and cost effective service. Ahead of promised time. Friendly and clean waiting area with comfortable seating and amenities. I Professional, courteous and cost effective service. Ahead of promised time. Friendly and clean waiting area with comfortable seating and amenities. I bought my vehicle here and have always serviced it here as well for those reasons. More
by Jack M.
August 14, 2018
Headlight make-over My initial apprehension about having my headlight lenses treated was totally unwarranted once I saw the finished transformation. Loving the brand new My initial apprehension about having my headlight lenses treated was totally unwarranted once I saw the finished transformation. Loving the brand new look and sense of safety when driving at night! More
by mumadee
Employees Worked With
Steve St. Onge
August 14, 2018
Love Dover Honda Courteous, well organized, expedient service alot of friendly, well-mannered for just an oil change. Always feel prices are fair. Very pleasant waitin Courteous, well organized, expedient service alot of friendly, well-mannered for just an oil change. Always feel prices are fair. Very pleasant waiting area. Comfortable, no tv blaring, nice spaces with plenty of room.. Very clean. More
by Lovehondas
Employees Worked With
August 13, 2018
Vehicle Service Went in for first oil change and tire rotation, Fast, friendly service. Washed the car and vaccumed as well. Nice waitining area as well. Will definit Went in for first oil change and tire rotation, Fast, friendly service. Washed the car and vaccumed as well. Nice waitining area as well. Will definitely be taking my car their for service moving forward. More
by tdmelvin
August 12, 2018
Great Service Experience Great service, quick easy inexpensive clean nicely laid out waiting area come to this dealership all the time always treated very well will return aga Great service, quick easy inexpensive clean nicely laid out waiting area come to this dealership all the time always treated very well will return again and again More
by nh2526
August 11, 2018
90,000 mile complete check-up A full report was submitted to me when my car's servicing was completed & I was notified consistently while waiting what procedure was going on to my A full report was submitted to me when my car's servicing was completed & I was notified consistently while waiting what procedure was going on to my car. All service people were extremely friendly which was greatly appreciated. More
by DUMBO1
Employees Worked With
August 08, 2018
Outstanding Customer Services Dover Honda delivers an absolute best-in-class sales and customer service experience. The entire team is extremely knowledgable, attentive and profess Dover Honda delivers an absolute best-in-class sales and customer service experience. The entire team is extremely knowledgable, attentive and professional and clearly looks to deliver the best possible customer experience from purchase to service. More
by jswierk
