Dover Honda - Service Center

Almost 4 hours for tires I’ll start with the good and work to the multiple issues I had with my most recent visit to Dover Honda. I am no stranger to this dealership seeing my I’ll start with the good and work to the multiple issues I had with my most recent visit to Dover Honda. I am no stranger to this dealership seeing my family has purchased three separate vehicles from here in the last 2 years. If you are going in for an oil change/tire rotation, you will be treated to a wonderful experience that will surprise you at how quickly and efficient they are. However, the was a TSB for my cars tires and needed to have them replaced under warranty for safety issues. I called on 1/28/19 asking about the TSB which Anthony could not find. He called back within 30 seconds stating there was. I made an appointment to have it looked at for the following Saturday. I was under the impression that the TSB was to be done then seeing I was quoted an hour for the service. I arrived at my appointment time and checked in. A half hour later, I was told that they didn’t have the tires in stock ( good customer service would have been to order them when I made the appointment) and I had to schedule another appointment to have them replaced. I did so for the following Saturday. I arrived for my second appointment on time and found a line. Kenny looked around me and asked the guy behind me if he could help him. I spoke up and asked if I was to be waited on. I explained the situation, gave my FOB, and proceeded to wait; and wait I did. Almost four hours later, I finally had my fob back in my hands. When I inquired multiple times to why it takes them almost four hours to do four tires, I was met with excuses instead of apologies. In a past life, I did the same work the technician did and never did it take me 4 hours to mount and balance four tires regardless of sidewall thickness or tire ratios. Never once was I extended any compensation for my time which would have shown myself they cared about my time almost as much as I do. At this point, I have come to the conclusion that I will continue to utilize Dover Honda for their efficient oil changes and nothing else. Also, when I decide to purchase another vehicle, I may decide to try another dealership that values my time almost as much as I do. More

Staff were all very friendly and helpful to correct an issue Brought my 2017 in for service as the dash and middle console was going black and rolling through all screens for no reason when traveling or sitting Brought my 2017 in for service as the dash and middle console was going black and rolling through all screens for no reason when traveling or sitting idol. The look the vehicle apart and could not fix this problem. They assisted placing me in a new 2019 vehicle for just about same cost on the least. I am happy with my new leases. Some changes to the vehicle that seem a little less quality than the 2017, but over all thrilled. More

Excellent service and professionalism. Always quick and thorough service, always explaining exactly what was done and what to be mindful of regarding future recommendations for maintaining Always quick and thorough service, always explaining exactly what was done and what to be mindful of regarding future recommendations for maintaining the vehicle. Would recommend highly! More

accommodating I called with a flat tire that needed to be attended to. I was able to get in that day without a problem. I was contacted within 2 hours of getting I called with a flat tire that needed to be attended to. I was able to get in that day without a problem. I was contacted within 2 hours of getting vehicle towed there and was told the diagnosis and fix. I was called again to indeed confirm the tire was able to be fixed and the car was ready. great communication and very accomodating More

True customer service Always professional and informative. Work to solve my issue updating me during the process. Dover Honda service takes the time necessary to understand Always professional and informative. Work to solve my issue updating me during the process. Dover Honda service takes the time necessary to understand my expectations. More

car inspection they are always very nice there and the waiting room is comfortable. It is close to my house so its very convenient. I have all my service done here a they are always very nice there and the waiting room is comfortable. It is close to my house so its very convenient. I have all my service done here and will continue to do so More

Excellent service, great communication I brought my car in for registration and an oil change and when I got there I was offered 60k mile service. It was timely and the gentleman I spoke wi I brought my car in for registration and an oil change and when I got there I was offered 60k mile service. It was timely and the gentleman I spoke with was informative and kept me abreast of what they were doing to my car and when I could expect it to be done. Reasonable price and excellent service. Thanks so much! More

Service Dept Interaction I was exceptionable impressed with the short time period inspecting my vehicle. The inspection report was provided,thru email, then a detailed pricing I was exceptionable impressed with the short time period inspecting my vehicle. The inspection report was provided,thru email, then a detailed pricing estimate was attached. The service dept then let me select the work to complete. After evaluating the pricing estimate was then revised. I was informed of any changes from this game plan, by the service representative handling my vehicle. Concerning the cars age an after market warranty is in effect. The service rep talked to or negotiated with the Warranty business, to determine what repairs were covered thru the warranty. Finally the car was ready when the Service rep indicated. Overall a very pleasing experience, the staff was respectful and knowledgeable concerning the car. Finally, I intend to schedule an appointment for other items from the inspection report in time. Thank you and a great job More

Consistently Great I love how Dover Honda keeps me updated on my service needs. I drive 100 Miles a day 5 days a week and I have zero breakdowns and zero downtime. Co I love how Dover Honda keeps me updated on my service needs. I drive 100 Miles a day 5 days a week and I have zero breakdowns and zero downtime. Convenient hours for service along with knowledgeable advisors are a win for me. More