Dover Honda - Service Center

Emergency brake failure. I had an emergency and had to stop in without an appointment. The Service Writer was excellent. The problem was quickly assessed and resolved. The new I had an emergency and had to stop in without an appointment. The Service Writer was excellent. The problem was quickly assessed and resolved. The new facility is wonderful, modern and immaculate. The staff were all friendly and extreemly helpful. Thanks to all. More

Comfortable and courteous My experience was a good one. The people were very friendly. My visit was a longer than anticipated. The process was over 8 hours and I would have lik My experience was a good one. The people were very friendly. My visit was a longer than anticipated. The process was over 8 hours and I would have liked to of been offered the opportunity leave while the numbers we being ran I could have left and waited for a phone call for me to come back to finish the deal. More

Great experie Jennifer Ryan at Dover Honda was exceptional. What a sweetie, answered all my questions, made me feel comfortable and let me know that my Pilot was al Jennifer Ryan at Dover Honda was exceptional. What a sweetie, answered all my questions, made me feel comfortable and let me know that my Pilot was almost ready. Love the commaradery there. Love how I'm taken care of. More

Hassle free, friendly service Quick friendly service, Got me in right away with limited notice, just an inspection but appreciated with a tight schedule. Service staff was pleasan Quick friendly service, Got me in right away with limited notice, just an inspection but appreciated with a tight schedule. Service staff was pleasant and friendly. More

Was traveling and needed quick service on a Saturday! We were traveling and about 260 miles from home. A couple days before, our Odessey service light came on indicating 15% oil life remaining. We were in We were traveling and about 260 miles from home. A couple days before, our Odessey service light came on indicating 15% oil life remaining. We were in Southern Maine and as we left our hotel we saw the low tire pressure light on. This has happened on two of our Honda's before and always turned out to be tire punctures, that were not repairable. I contacted Dover Honda and spoke with Jen in service. She was extremely helpful, and although it was a Saturday and they had a full schedule, she said to come by and they would try to help us. We made it there without issues, and Jen actually met us as we pulled up. Extremely friendly, courteous, and efficient customer service. We were very lucky in that the low tire pressure this time was only due to the drastic change in temperatures. They also took the time to do our oil and filter service which was great since we still had many more miles of traveling in the area before heading home! Overall, outstanding visit in all respects! Thanks! More

Did a great job on a Honda Recall but Besides the recall service they did an under car inspection I did not request (the recall did not need it being on a lift). I was told I needed an im Besides the recall service they did an under car inspection I did not request (the recall did not need it being on a lift). I was told I needed an immediate $510 in ball joint repair and valve adjustments. A thorough inspection by my mechanic showed that in his opinion, these repairs were unnecessary (in fact one ball joint had recently been replaced). My opinion is get a second opinion at this dealership. Otherwise they are quite pleasant. Honda makes great cars, don't be duped into unnecessary repairs; you are much better off with your local mechanic as they will not cheat you because they want your long term business and are generally your neighbor as well. PS service guy: the oil had just been changed, that was my "oil leak", this little Element does not leak oil! More

Routine Maintenance is A+ I have gone to this dealership for 20+ years and have yet to have a bad experience. Their sales and service teams are excellent--knowledge and accommo I have gone to this dealership for 20+ years and have yet to have a bad experience. Their sales and service teams are excellent--knowledge and accommodating. When I take my vehicles in for servicing I know everything will be done once and done right. More

Routine Maintenance Everyone was very nice and knowledgeable. Have been going there quite awhile and always treated professionally. Bought my Honda Pilot from them and ca Everyone was very nice and knowledgeable. Have been going there quite awhile and always treated professionally. Bought my Honda Pilot from them and can't complain! More

Invisible Man Let me begin by saying that overall,I was pleasantly surprised by the courteous,prompt, and professional service I received at Dover Honda. Days befo Let me begin by saying that overall,I was pleasantly surprised by the courteous,prompt, and professional service I received at Dover Honda. Days before,I had received a recall notification for my Honda Accord.I was amazed that I was able to get an appointment so promptly. When I arrived for the appointment,I was greeted immediately by an attentive Service Technician.The work was done promptly and well.The same woman that arranged for the work to be completed called me to let me know the work was completed. When I arrived at the service desk to sign the paperwork,The woman that had been so polite and professional before,was engaged in what seemed to be a personal conversation with another employee.I waited patiently for a few moments,cleared my throat a few times,and the personal conversation continued.I began to feel like "The invisible Man".Finally,another Service Tech arrived and helped me complete the required paperwork and directed me to my car. The work was completed,and my car was even washed before I picked it up.I've never had that level of service from any other service department before. More