Dover Honda - Service Center

Very disappointed Ripped of!. Problem after problem since seeing them. Charged for diagnosis, but was not told there was a charge for it. Will never go back! Ripped of!. Problem after problem since seeing them. Charged for diagnosis, but was not told there was a charge for it. Will never go back! More

9 Year Customer I've decided to move to a Volt (from their parnter Dover Chevrolet) for current lease for a little technology change- but sold current Honda (my seco I've decided to move to a Volt (from their parnter Dover Chevrolet) for current lease for a little technology change- but sold current Honda (my second from Dover Honda). Pleasant, honest folks....and Hondas are a great value. Always have had great service and experiences at Dover Honda. Paula was especially helpful More

Great service After a drive from Florida to Jackson MS, Chattanooga,TN, Bethlehme PA, Whiteplains NY to Northwood NH we decided thecar needed an oil change. No appo After a drive from Florida to Jackson MS, Chattanooga,TN, Bethlehme PA, Whiteplains NY to Northwood NH we decided thecar needed an oil change. No appoinment was needed. We had just gotten out of the car when a man started vacumning the interior. Tawny Reyes took our information and directed us to a large pleasant waiting area. After a short wait our car was ready; the oil changed, fluid levels inspected, tire inflationchecked and corrected as needed, clean and lubed the door hinges and window channels,checked the exterior lightsand inspected the wipers. ALL THIS WAS DONE WITH A SMILE. iF I COULD I WOULD ALWAYS BRING MY oDDESSY TO DOVER hONDA BUT IT IS JUST TOO FAR TO DRIVE FROM CLEARWATER FL. More

Very accommodating I scheduled online and made a mistake as to the type of servic I needed. Turns out it was going to be 3 hours and I had a scheduling conflict. James I scheduled online and made a mistake as to the type of servic I needed. Turns out it was going to be 3 hours and I had a scheduling conflict. James, my service rep was great. He called service to alert them, got me a loaner, and later called me to tell me that my brakes pads were badly worn (thank goodness they caught that). He called when the car was ready and took a while to explain exactly what was done and why. He was great. Highly recommend Dover Honda. More

Much Improved I have had trouble in the past with the service department of Dover Honda wherein they did not return calls to set an appointment; never answered thei I have had trouble in the past with the service department of Dover Honda wherein they did not return calls to set an appointment; never answered their phones to set an appointment and I had to have my salesman intervene to make contact on 2 separate occasions. Having had a serious discussion with the service manager "Nick" and asked to return to their store for service, I relented and did return where I was treated well, with respect , and found them displaying a much different attitude, one devoid of arrogance, and instilling in the customer a sense of true caring, for both the customer, and, the vehicle. Prior to this visit, if I was asked where I bought my SUV and if I was happy with it, I would tell them to visit the Sales dept., and ask for either Rick Stern, my salesman, or his manager, Bruce Sellars and they would be very happy with their purchase. I would also tell them to stay away from the service dept. But no longer. I give not only the Sales department, once again, the highest rating possible, but now also, through the efforts of both " Nick", our Honda Service Mgr, and James, our Honda Service Advisor, I give a well earned THANK YOU, and high ratings for displaying those traits so necessary in achieving customer loyalty, by making my wife and I feel both welcomed and at ease during our visit. Kudos to all of you. More

Emergency brake failure. I had an emergency and had to stop in without an appointment. The Service Writer was excellent. The problem was quickly assessed and resolved. The new I had an emergency and had to stop in without an appointment. The Service Writer was excellent. The problem was quickly assessed and resolved. The new facility is wonderful, modern and immaculate. The staff were all friendly and extreemly helpful. Thanks to all. More

Comfortable and courteous My experience was a good one. The people were very friendly. My visit was a longer than anticipated. The process was over 8 hours and I would have lik My experience was a good one. The people were very friendly. My visit was a longer than anticipated. The process was over 8 hours and I would have liked to of been offered the opportunity leave while the numbers we being ran I could have left and waited for a phone call for me to come back to finish the deal. More

Great experie Jennifer Ryan at Dover Honda was exceptional. What a sweetie, answered all my questions, made me feel comfortable and let me know that my Pilot was al Jennifer Ryan at Dover Honda was exceptional. What a sweetie, answered all my questions, made me feel comfortable and let me know that my Pilot was almost ready. Love the commaradery there. Love how I'm taken care of. More

Hassle free, friendly service Quick friendly service, Got me in right away with limited notice, just an inspection but appreciated with a tight schedule. Service staff was pleasan Quick friendly service, Got me in right away with limited notice, just an inspection but appreciated with a tight schedule. Service staff was pleasant and friendly. More