Dover Honda - Service Center

Very accommodating I scheduled online and made a mistake as to the type of servic I needed. Turns out it was going to be 3 hours and I had a scheduling conflict. James I scheduled online and made a mistake as to the type of servic I needed. Turns out it was going to be 3 hours and I had a scheduling conflict. James, my service rep was great. He called service to alert them, got me a loaner, and later called me to tell me that my brakes pads were badly worn (thank goodness they caught that). He called when the car was ready and took a while to explain exactly what was done and why. He was great. Highly recommend Dover Honda. More

Much Improved I have had trouble in the past with the service department of Dover Honda wherein they did not return calls to set an appointment; never answered thei I have had trouble in the past with the service department of Dover Honda wherein they did not return calls to set an appointment; never answered their phones to set an appointment and I had to have my salesman intervene to make contact on 2 separate occasions. Having had a serious discussion with the service manager "Nick" and asked to return to their store for service, I relented and did return where I was treated well, with respect , and found them displaying a much different attitude, one devoid of arrogance, and instilling in the customer a sense of true caring, for both the customer, and, the vehicle. Prior to this visit, if I was asked where I bought my SUV and if I was happy with it, I would tell them to visit the Sales dept., and ask for either Rick Stern, my salesman, or his manager, Bruce Sellars and they would be very happy with their purchase. I would also tell them to stay away from the service dept. But no longer. I give not only the Sales department, once again, the highest rating possible, but now also, through the efforts of both " Nick", our Honda Service Mgr, and James, our Honda Service Advisor, I give a well earned THANK YOU, and high ratings for displaying those traits so necessary in achieving customer loyalty, by making my wife and I feel both welcomed and at ease during our visit. Kudos to all of you. More

Emergency brake failure. I had an emergency and had to stop in without an appointment. The Service Writer was excellent. The problem was quickly assessed and resolved. The new I had an emergency and had to stop in without an appointment. The Service Writer was excellent. The problem was quickly assessed and resolved. The new facility is wonderful, modern and immaculate. The staff were all friendly and extreemly helpful. Thanks to all. More

Comfortable and courteous My experience was a good one. The people were very friendly. My visit was a longer than anticipated. The process was over 8 hours and I would have lik My experience was a good one. The people were very friendly. My visit was a longer than anticipated. The process was over 8 hours and I would have liked to of been offered the opportunity leave while the numbers we being ran I could have left and waited for a phone call for me to come back to finish the deal. More

Great experie Jennifer Ryan at Dover Honda was exceptional. What a sweetie, answered all my questions, made me feel comfortable and let me know that my Pilot was al Jennifer Ryan at Dover Honda was exceptional. What a sweetie, answered all my questions, made me feel comfortable and let me know that my Pilot was almost ready. Love the commaradery there. Love how I'm taken care of. More

Hassle free, friendly service Quick friendly service, Got me in right away with limited notice, just an inspection but appreciated with a tight schedule. Service staff was pleasan Quick friendly service, Got me in right away with limited notice, just an inspection but appreciated with a tight schedule. Service staff was pleasant and friendly. More

Was traveling and needed quick service on a Saturday! We were traveling and about 260 miles from home. A couple days before, our Odessey service light came on indicating 15% oil life remaining. We were in We were traveling and about 260 miles from home. A couple days before, our Odessey service light came on indicating 15% oil life remaining. We were in Southern Maine and as we left our hotel we saw the low tire pressure light on. This has happened on two of our Honda's before and always turned out to be tire punctures, that were not repairable. I contacted Dover Honda and spoke with Jen in service. She was extremely helpful, and although it was a Saturday and they had a full schedule, she said to come by and they would try to help us. We made it there without issues, and Jen actually met us as we pulled up. Extremely friendly, courteous, and efficient customer service. We were very lucky in that the low tire pressure this time was only due to the drastic change in temperatures. They also took the time to do our oil and filter service which was great since we still had many more miles of traveling in the area before heading home! Overall, outstanding visit in all respects! Thanks! More

Did a great job on a Honda Recall but Besides the recall service they did an under car inspection I did not request (the recall did not need it being on a lift). I was told I needed an im Besides the recall service they did an under car inspection I did not request (the recall did not need it being on a lift). I was told I needed an immediate $510 in ball joint repair and valve adjustments. A thorough inspection by my mechanic showed that in his opinion, these repairs were unnecessary (in fact one ball joint had recently been replaced). My opinion is get a second opinion at this dealership. Otherwise they are quite pleasant. Honda makes great cars, don't be duped into unnecessary repairs; you are much better off with your local mechanic as they will not cheat you because they want your long term business and are generally your neighbor as well. PS service guy: the oil had just been changed, that was my "oil leak", this little Element does not leak oil! More

Routine Maintenance is A+ I have gone to this dealership for 20+ years and have yet to have a bad experience. Their sales and service teams are excellent--knowledge and accommo I have gone to this dealership for 20+ years and have yet to have a bad experience. Their sales and service teams are excellent--knowledge and accommodating. When I take my vehicles in for servicing I know everything will be done once and done right. More