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203 Reviews of Dover Honda - Service Center
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July 27, 2017
Great Staff From the moment I contacted Honda Service, my service was EXCELLENT! Jeanine on the desk treated me like an old friend calling for service and answer From the moment I contacted Honda Service, my service was EXCELLENT! Jeanine on the desk treated me like an old friend calling for service and answers. Very professional, very warm and engaging. When I arrived for service, I talked with Josh Healey. He listened and responded with care and professionalism. There are qualities in that guy that you cannot teach through in-service workshops. He is just the real deal: kind, genuine, thoughtful, and thoroughly professional. These two are why we buy Hondas and why we come to Dover Honda. Thanks. More
by Margaret L Murray
Employees Worked With
Jeanine and Josh Healey
June 30, 2017
Something is broken We have bought two Odysseys from this dealership as well as the extended service contracts. This contract is the only reason we keep having to suffer We have bought two Odysseys from this dealership as well as the extended service contracts. This contract is the only reason we keep having to suffer through the deplorable process of getting your vehicle serviced here. First lesson - pick up the phone! Recently called three times and had to leave a message as no one was available to pick up the phone. Nobody ever called back. One time I called and transferred myself to sales just so I could talk to somebody. Sales couldn't get anybody on the line and ended up scheduling my service for me. The few times we actually have had the vehicles serviced there, it was less than average. Three visits to fix a rear hatch that wouldn't close properly. Each time they had to order a part. What Honda dealer doesn't stock parts for the vehicles they sell? Since they have moved buildings we do everything we can to stay away. More
by Chris
Employees Worked With
Service
June 17, 2017
Horrible Service Department Worst Honda dealership I've ever dealt with overall. The Service Department is absolutely atrocious. Asked for a tire rotation, marked one of the ti Worst Honda dealership I've ever dealt with overall. The Service Department is absolutely atrocious. Asked for a tire rotation, marked one of the tires to be rotated, and sure enough, it was never moved. Either incompetence or fraud, doesn't matter. Maybe the most simple maintenance, and they failed. Called in, 3 times in 3 hours, and got voicemail. Left my name and number for a callback, and nothing. Called the main number. The poor receptionist had to walk over to try to find someone in the Service Dept to pick up the phone, and could not find anyone. I left a voicemail with my name and number for the General Manager, and likewise, didn't get a call back. At least they made it a very easy decision to never do business with them again. More
by 603RobE
Employees Worked With
Bryan Laskin
December 08, 2016
Snow Tires I normally go to BJ's to purchase my tires, but they didn't have my size. A friend of mine suggested I call Honda. Not only did they have my size, but I normally go to BJ's to purchase my tires, but they didn't have my size. A friend of mine suggested I call Honda. Not only did they have my size, but they were also cheaper and better quality than BJ's. It only took an hour to have all 4 tires installed and balanced. Great service at a great price. I will recommend all my friends to go to Dover Honda. You won't be disappointed. More
by Kelli Dawson
Employees Worked With
Nicholas Strong
December 07, 2016
Drove in for service, without an appointment. Drove in for service, without an appointment, late on a Saturday afternoon, which happened to be the day of their Holiday Party. Needed tires. Without Drove in for service, without an appointment, late on a Saturday afternoon, which happened to be the day of their Holiday Party. Needed tires. Without blinking an eye, they found my tire selection in stock, replaced the tires, did an alignment, road tested and even washed my car! The following Monday we had a snow/ice storm and if it had not been for the Service Group at Dover Honda, I am sure I would have had a huge problem driving to work in the storm - maybe even an accident. I owe a HUGE thank you to the staff and technician that helped me. More
by Rox
Employees Worked With
Steve in Service and not sure who was the technician
October 25, 2016
Excellent customer service Steve St. Onge provided me great service. This dealership is top notch. I am very impressed with the new construction. Looking forward to many years a Steve St. Onge provided me great service. This dealership is top notch. I am very impressed with the new construction. Looking forward to many years as a customer. Thanks. Robert More
by RavenVW2008
Employees Worked With
Steve St. Onge
October 25, 2016
Exceptional service Drive through service is great. My car was vacuumed and washed as well as the fast, courteous service my car received. Thank you I'll be back. Drive through service is great. My car was vacuumed and washed as well as the fast, courteous service my car received. Thank you I'll be back. More
by Bill R
Employees Worked With
Service employees
September 26, 2016
Hold on to your wallet Must be nice to do a 30 minute service where you don't even get you hands dirty and charge $274 for labor. Should have known better, in a previous se Must be nice to do a 30 minute service where you don't even get you hands dirty and charge $274 for labor. Should have known better, in a previous service they missed an oil pressure sensor leak and suggested unneeded service instead. Honda makes great cars, too bad the dealers aren't up to that standard. They want to make it too so expensive to fix a car so they can keep selling new ones. If I was a Honda mechanic I would start a repair shop for just Honda's and not cheat people. I would call it Honda's Fixed Fairly. More
by iluvmyelement
Employees Worked With
Philip
September 17, 2016
Full Detail of my Honda Accord I took my 2013 Honda Accord in for a full detail cleaning and now I have it back with 31000 miles on it My car feels brand new again. It has the brand I took my 2013 Honda Accord in for a full detail cleaning and now I have it back with 31000 miles on it My car feels brand new again. It has the brand new smell now. Windows spotless, no more dirty car seats from the dogs. More
by Cathym
Employees Worked With
Kelly and Brandon , Alan Martel
September 15, 2016
Great Experience When I took ownership of my new Accord I told my sales rep Paula Redden that this was the best experience I have had while purchasing a new car. Paula When I took ownership of my new Accord I told my sales rep Paula Redden that this was the best experience I have had while purchasing a new car. Paula was thorough responsive to my questions and requests in the buying process while never being pushy. I felt like she was interested in helping me not just trying to sell me on something I was not necessarily interested it. She did a great job and ultimately was a big reason I bought a new car from Dover Honda. More
by alavoie
Employees Worked With
Paula Redden
