Dover Honda - Service Center

It was exactly what I expected I was told when I made my appointment exactly what would be done and what the cost would be. The time it took was accurate and the service people were I was told when I made my appointment exactly what would be done and what the cost would be. The time it took was accurate and the service people were very courteous, More

Service Workers were helpful and did a good job making sure my car was fixed properly. The manager was attentive and helpful as well. Thank-you Workers were helpful and did a good job making sure my car was fixed properly. The manager was attentive and helpful as well. Thank-you More

James was absolutely great. A real professional. James was very helpful to my wife who brought my car in for service. He explained everything that needed to be done and why. Answered all of my wife James was very helpful to my wife who brought my car in for service. He explained everything that needed to be done and why. Answered all of my wife's questions. A real professional. More

Warranty / recalls completed This was the second time James has helped me in service. He is very knowledgeable, straight forward, friendly and professional. I would highly recomme This was the second time James has helped me in service. He is very knowledgeable, straight forward, friendly and professional. I would highly recommend him as I am also a service advisor at another dealer. Excellent service as always - thank you! More

As expected When I bought the car I negotiated for accessories that need to be installed. Leaving the dealer I drove from Dover to NYC for a flight. The car pulle When I bought the car I negotiated for accessories that need to be installed. Leaving the dealer I drove from Dover to NYC for a flight. The car pulled to the left. Strange for a new car and I was concerned this was going to be a bad omen. I made an appointment and brought the car in on my return, Steve in service brought the car right in installed the accessories and replaced a brand new tire as defective, problem solved and in just over an hour. Great service! And the car is awesome! I replaced a 2009 with a 2017 Accord. The improvements are incredible. More

Very Quick, Excellent Service I haven't been to Dover Honda very often, but when I have it has been a very positive experience. The workers in the service department were very appr I haven't been to Dover Honda very often, but when I have it has been a very positive experience. The workers in the service department were very approachable and friendly (especially Anthony). They addressed my car problem right away, discussed what needed to be done, and explained what the overall cause of the problem was. Scheduling an appointment was very easy to do as well. More

Great services , top service, very friendly made feel comfortable. Serve coffees, will to go for lunch. Tech explained repair in detail so I could under stab what wa , top service, very friendly made feel comfortable. Serve coffees, will to go for lunch. Tech explained repair in detail so I could under stab what was done to my car. More

Recall James kept me well informed of what was happening to my vehicle. Even though it was a recall.and no charge.was applied.and was able to answer my quest James kept me well informed of what was happening to my vehicle. Even though it was a recall.and no charge.was applied.and was able to answer my questions. Top notch service. More

Great! I am from PA and am up here on vacation. My Honda started making noise so I wanted to get it checked out before the 8 hour drive home. Every single I am from PA and am up here on vacation. My Honda started making noise so I wanted to get it checked out before the 8 hour drive home. Every single person I interacted with was friendly and welcoming, including Charley the French Bulldog!. While my car was being checked out I asked to see a new Pilot, with full disclosure that I was not buying, but wanted to see a new one since it was in my 2 year plan to get one. Al brought a new Pilot around for me and went over it bumper to bumper with NO pressure. My car was checked out and I was given a few options and their upfront costs. My service was done and I was assured and reassured my car was good to go for our trip. I was very impressed with every aspect of this dealership!! If I am ever in need of Honda help again up here I will definitely return! More

Made an appointment but had to wait in a line of cars We have bought two vehicles from Dover Honda and had an issue with tires on the first one but were convinced to come back after settling the issue. W We have bought two vehicles from Dover Honda and had an issue with tires on the first one but were convinced to come back after settling the issue. We did buy another vehicle but service is always an issue. It is always seems to be a communication issue with service. This time we made an appointment which was confirmed a number of times by Dover Honda via e-mail. When we got there we were in a line of cars and told our appointment for an oil change and tire rotation didn't matter that we would have to wait our turn. We travel a good distance and had another appointment late afternoon so were not happy we were there an hour and 15 minutes for an appointment that took them a few minutes. We watched them. Last time we were told we could do an early inspection which we had asked about when we called and when we got there had to argue with the mechanic about it until we insisted he go check. Always annoying little things that add up. They check all the systems but never reset anything on the instrument panel . We had the low tire pressure light come on after yesterdays appointment. We checked the tire pressure and they were down a little. Thought that would have been checked when they rotated the tires or did they do something to cause the issue. I guess the main issue is no one seems to really care . Maybe busy enough so they don't think that matters. More