Dover Honda

My husband and I needed to upgrade vehicles because we will be welcoming our third child soon and our honda crv (which we love) was just not big enough for 3 kids. We decided to go with the pilot. We are will be welcoming our third child soon and our honda crv (which we love) was just not big enough for 3 kids. We decided to go with the pilot. We are returning customers and again had a fabulous experience. We felt like all of our needs were met. We couldn't be happier with our new vehicle and the service we received. We will be lifelong customers! More

My experience at Dover AutoWorld Honda was a nightmare. I went there to test drive a honda civic, not intending to buy anything that day because I planned on test driving more cars in order to make a decis I went there to test drive a honda civic, not intending to buy anything that day because I planned on test driving more cars in order to make a decision. After I conducted the test drive, the general manager, bruce, started grilling me in an intimidating manner on my financial history and job status as if he was an interrogator. Then he had the audacity to tell me he wants to sell me a car today. I said I had no intention of buying a car today and planned on test driving a few other cars. Bottom line: I left and never plan on going back! More

THIS DEALERSHIP IS A FIVE STAR OPERATION!!! I AM A 66 YEAR OLD MALE WHO HAS BEEN BUYING NEW CARS SINCE 1975 AND WOULD RECOMMEND THIS DEALERSHIP TO ANYONE WHO IS LOOKING FOR A TOP NOTCH SERVICE DEPARTMENT YEAR OLD MALE WHO HAS BEEN BUYING NEW CARS SINCE 1975 AND WOULD RECOMMEND THIS DEALERSHIP TO ANYONE WHO IS LOOKING FOR A TOP NOTCH SERVICE DEPARTMENT. I HAVE BEEN BUYING AND SERVICING MY HONDA ACCORDS AND NOW MY NEW ODYSSEY AT DOVER HONDA SINCE 1996 . I RECENTLY BROUGHT MY ODYSSEY IN FOR A MINOR RECALL FOR A SOFTWARE UPDATE AND WAS TREATED WITH THE FEELING THAT I WAS A FAMILY MEMBER BY NICK.THIS HAS BEEN THIS WAY SINCE I STARTED BUYING MT CARS AT DOVER AUTO WORLD.I WAS ALSO GREETED BY THE SERVICE MANAGER,NEIL KELLERHER.THE WORK WAS COMPLETED IN SHORT ORDER AND MY ODYSSEY WAS RETURNED TO ME WASHED AND VACUUMED!! I LEFT KNOWING, AS ALWAYS ,THE WORK WAS DONE CORRECTLY!!WHICH IS A GREAT FEELING. I HAVE DEALT WITH MANY OTHER DEALERSHIPS IN THE AREA OVER THE YEARS AND CAN SAY THIS IS THE ONE THEY SHOULD LOOK AT TO LEARN HOW TO TREAT A CUSTOMER!! I CAN NOT SAY ENOUGH ABOUT NEIL KELLERHER ,BRAD FITZGERALD AND THE SERVICE TECHNICIANS AT DOVER AUTO WORLD!! THESE GUYS ARE SIMPLY THE BEST,I WOULDN'T TRUST MY VEHICLES TO ANYONE ELSE. More

After many many phone calls from Maryann assuring me buying a car from Dover Honda would be a great experience, I decided to give them a try on the last day of the month. After test driving a CRV I dec buying a car from Dover Honda would be a great experience, I decided to give them a try on the last day of the month. After test driving a CRV I decided upon the CRV. I have owned one CRV in the past and 2 Honda Civics as well. (I would consider that to be a good Honda customer!!!) I was led to believe by Maryann that my trade would be a fair value and price would be fantastic! In addition to shopping on the last day of the month I would not be disappointed. Everyone was so friendly when I arrived and through the test drive process. Once price negotiations began things turned quickly. My salesman was rude once I told him $450.00 off of a $28,000 MSRP was so far off. I also told him I was very unhappy with my trade offer, $3000 below the book value!!! I also reminded him it was the last day of the month!!!! Once I told them we were so far off the salesman continuted to make rude comments to me. I asked for the keys to my car and left. Never will I shop with you again Dover Auto World! More

I HAVE BEEN BUYING HONDA ACCORDS FROM THIS DEALERSHIP SINCE IT STARTED AND ED BURNS BEFORE THE DEALERSHIP CANGED.I BUY THERE BECAUSE OF THE SERVICE DEPARTMENT.I'M 65 YEARS OLD AND HAVE DEALT WITH A LOT O SINCE IT STARTED AND ED BURNS BEFORE THE DEALERSHIP CANGED.I BUY THERE BECAUSE OF THE SERVICE DEPARTMENT.I'M 65 YEARS OLD AND HAVE DEALT WITH A LOT OTHER DEALERSHIPS OVER THE YEARS.I BUY A NEW CAR EVEY 4 YEARS.I HAVE HAD SOME BAD EXPERIENCES WITH SERVICE DEPARTMENTS IN OTHER DEALERSHIPS.DOVER AUTO WOURLD SALES AND SERVICE DEPARTMENT GO THE EXTRA MILE!!!! NEIL AND BRAD MAKE YOU FEEL LIKE FAMILY!!!THEY ARE TOP NOTCH WITH NO B.S..I'VE NEVER BEEN HAPPIER WITH A DEALERSHIP.I RECOMMEND IT TO MY FRIENDS AND FAMILY AND THEY HAVE GONE THERE AND FELT THE SAME AS I DO.THEY ARE THE "BEST". More

Heidi is a great sales person. She was not pushy at all and really lets the vehicles sell themselves. She offered us Keurig coffee/cocoa and allowed us to relax while she found us the best price possible. and really lets the vehicles sell themselves. She offered us Keurig coffee/cocoa and allowed us to relax while she found us the best price possible. She provided us will all of the information and allowed us to make a decision. This was a really relaxing and comfortable experience. More

A stress free, hassle free, straight forward purchase. No ridiculous "anti-theft" fees like you will find in the Portland area. All communications (e-mail, phone and in person) were professional, respectful ridiculous "anti-theft" fees like you will find in the Portland area. All communications (e-mail, phone and in person) were professional, respectful and free of pushy, aggressive, or sleazy tatics. Well worth the drive from Southern Maine. Sales consultant (and finance) was friendly, responsive to my needs, and thorough; from paperwork and manuals to seeing me off while making sure I knew what every button, toggle, gauge, and lever was for and how it worked. I am so pleased with the entire experience, I have already spread the word to family and friends in Maine and the North Shore of Massachusetts. More

Casey was great to deal with. Exception to the norm. Extremely knowlegable. I got the car and color I wanted at a good price. The reason for the 3 I scored for "customer service" is because their Extremely knowlegable. I got the car and color I wanted at a good price. The reason for the 3 I scored for "customer service" is because their on-line site offered a coupon for $400.00 to spend on options at no cost to you! When I got there (a 40 minute drive) I told Casey that I left it at home..he told the manager and the manager said " oh, it's too bad and too late...you needed to bring it with you. I was out the $400 giveaway. Casey seemed embarrassed for her behavior. More

I needed a power steering pump replaced with 52500 miles on my truck. I've had all my service done at this Dealership and even though it was out of warrenty they replaced it for me. They called it "GOOD WI on my truck. I've had all my service done at this Dealership and even though it was out of warrenty they replaced it for me. They called it "GOOD WILL TO CUSTOMER". My wife and I have bought numerous vehicles from this Dealership because of the service and the way they stand behind their customers. More