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Dover Honda

Dover, NH

4.8
1,349 Reviews
Dover Honda is an employee-owned dealership that is a part of International Cars, Ltd., a family of five New England area auto dealerships. We are dedicated to helping customers make the right decision when buying or servicing their Honda, evaluating each individual's needs on a case-by-case basis. Our long record of customer satisfaction and trusted prices make us the perfect place to find your next vehicle.
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1 Dover Point Rd

Dover, NH

03820

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Showing 1,349 reviews

September 07, 2013

Hello, Please contact me ASAP when you receive all the Hello, Please contact me ASAP when you receive all the information. Again, when a customer asks to check "ALL" credit unions.....and finance instit More

by doughartford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juan
Dec 18, 2014 -

Dover Honda responded

Dear Mr. Hartford, I apologize for the delay in responding to your fantastic review. We recently gained access to our Dealer Rater account and have been working towards responding to every review. We feel it is only right to respond to your comments because you graciously took the time to share them with us. I apologize for the negative experience that you had at our dealership. As an Employee Owned Company, your satisfaction is our number one priority. We have made many improvements since you shared this review with us and it is our hope that you return to Dover Auto World to see them first hand. Thank you for your business and we look forward to seeing you soon. Sincerely, Dover Auto World Dover, NH www.DoverHonda.com www.DoverChevrolet.com

September 06, 2013

This dealership is fantastic!!! Absolutely no pressure to This dealership is fantastic!!! Absolutely no pressure to buy. Salesman was very helpful and did not rush me at all, but encouraged me to g More

by slaacwadnmag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Earl
Sep 06, 2013 -

Dover Honda responded

Dear slaacwadnmag, Thank you for taking the time to share your Dover Honda Chevrolet experience on DealerRater. We are pleased to hear that you left our dealership as a very satisfied customer and that you would recommend us for purchasing either new or used cars. Part of our commitment to customer service includes agreeing to a fair price. If you have any questions about the vehicle, please do not hesitate to contact Bruce Sellar, General Sales Manager, at 800-263-9458. Thank you again for your kind words, we hope your wife enjoys the Ford! Dover Honda & Dover Chevrolet Dover, NH

August 31, 2013

I have been a Dover Honda customer for the last 6 years. I have yet to run into an employee who isn't completely caring, professional and courteous. I have always gone to Dover Honda for my service and when More

by iamlucky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick, Bruce,Zep,Nick
Sep 03, 2013 -

Dover Honda responded

Dear Sharon, Thank you for taking the time to write a glowing review of Dover Honda on DealerRater! We appreciate your kind words and are happy to hear that Nick, Virginia, Larry, Rick, Zep, Bruce, Sue and the rest of the Dover Honda Chevrolet staff were able to assist you in every way they could. We couldn't be happier to know that we were part of your first new car purchase in 25 years! As you know, we take customer service very seriously to the point that many customers, including yourself, call us their "Honda family". If you have any questions about your new vehicle, do not hesitate to contact Bruce Sellar, General Sales Manager, at 800-263-9458. Thank you again for your business, we are thrilled that you will be a lifelong customer. Congrats on the new Honda! Dover Honda & Dover Chevrolet Dover, NH

August 30, 2013

This was my first car purchase and Sue was patient, helpful, and fun to be around. I stopped by three times before making my final decision to purchase a 2013 Honda Fit Sport Automatic. Throughout my c More

by mnfuse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Garland
Aug 30, 2013 -

Dover Honda responded

Dear mnfuse, Thank you for sharing your Dover Honda Chevrolet experience on DealerRater! We are pleased to hear that you would recommend Sue to anyone in the market for a new car because of her great customer service. As you witnessed, our employees are dedicated to customer service and make it their number one priority. If you have any questions about your new Honda Fit, please feel free to contact our General Sales Manager, Bruce Sellar, at 800-263-9458. Thank you for purchasing your first new car with us! Dover Honda & Dover Chevrolet Dover, NH

August 24, 2013

Sue was very helpful in helping us select the right vehicle for our needs. She was very knowledgeable regarding the vehicle and took care to ensure that we understood it's capabilities and explained More

by nancyellis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sue Garland
Aug 26, 2013 -

Dover Honda responded

Dear Nancy, Thank you for taking the time to review Dover Honda Chevrolet on DealerRater. We are very pleased to hear that Sue was able to find the perfect vehicle for your needs and that your experience with our dealership was the best you ever had. Because customer service is our number one priority, our employees take extra steps to ensure that our customers are happy with their purchase. If you have any questions about your new vehicle, please don't hesitate to contact our General Sales Manager, Bruce Sellar, at 800-263-9458. Thank you again for your feedback, we look forward to your next visit! Dover Honda & Dover Chevrolet Dover, NH

August 08, 2013

I have been a customer of Dover Honda for several years. The sales and service staff have gone above and beyond to make sure that my experience with them has been a good one! I highly recommend this dealers More

by Sue4766
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Drake and Ron Cole
Aug 09, 2013 -

Dover Honda responded

Dear Sue4766, Thank you for your kind words! We really appreciate you taking the time to review Dover Honda on DealerRater. We enjoy having you as a customer and as always, we look forward to your next visit. Thanks and come back soon! Dover Honda & Dover Chevrolet Dover, NH

August 06, 2013

Lisa, did an awesome job as did the finance mananger. With less than perect credit as in BAD credit and they had me approved and in a new car with no money down and a payment I requested in less than 24 More

by dragonflykkm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Aug 12, 2013 -

Dover Honda responded

Dear Kimberly, Thank you for taking the time to review your positive experience on DealerRater! We're happy to hear that Lisa was able to put you in a new car quickly. We appreciate your recommendation and we look forward to servicing your car in the future! Thank you. Dover Honda & Dover Chevrolet Dover, NH

August 03, 2013

Not long after arriving at the dealership my wife and I were approached by Heidi Gates. She asked if she could help us, and offered a lot of information of the different vehicles we were looking at. I have More

by S_A_C
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Gates
Aug 12, 2013 -

Dover Honda responded

Dear S_A_C, Thank you for taking the time to review your experience on DealerRater! We are very happy to hear that you had a positive experience with our dealerships and with Heidi in particular. As always, customer experience is our number one priority. We look forward to serving you in the near future! Dover Honda & Dover Chevrolet Dover, NH

July 27, 2013

Poor response to complaints !!! The response to my complaint and other complaints do not address the behavior of the staff and yourself as the. Sales General Manager. Why would anyone come back be More

by Pappy55555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales General Manager
Aug 13, 2013 -

Dover Honda responded

Dear Pappy55555, Thank you for your comments. Let me assure you that we do address all negative experiences internally. We generally like to contact customers to address the situation, but since we do not have your full name, we are unable to contact you directly. For those reasons, we urge you to contact us at 800-263-9458. Thank you. Bruce Sellar, General Sales Manager Dover Honda Dover, NH

July 17, 2013

NEVER GO TO DOVER HONDA!!! EVER!!! My experience here was completely ridiculous. After inquiring about a used car that they had in stock online, getting confirmation that it was available and then filling ou More

by tberard
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich, Gary & Alan
Jul 23, 2013 -

Dover Honda responded

Dear Tberard, It was good to see you today so that we could return your deposit. We're sorry that we were unable to match your needs with the perfect car at this time. Customer satisfaction is our number one priority, especially in cases like yours. We hope that by remedying the situation, we have changed your opinion of us and that you will have more pleasant experiences in the future. Thank you. Dover Honda Dover, NH

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