Dover Honda

On Friday March 7, 2014 I drove from my Connecticut winter residence on a mission to the New Hampshire/Maine area to trade in my wife's 2007 Honda CRV-EXL for a new 2014 Honda CRV-EXL model (we have a winter residence on a mission to the New Hampshire/Maine area to trade in my wife's 2007 Honda CRV-EXL for a new 2014 Honda CRV-EXL model (we have a summer residence in southern Maine thus my interest in Honda dealerships in that area in addition to our Connecticut dealers). My mission was to stop first at the Dover Honda location for my 9:00a.m. appointment and then continue on to the Honda dealers in both Saco and S. Portland, Maine and then return to Connecticut with, in my judgment, the best possible deal in a new Honda CRV. My trip never took me any further north than the Dover Honda location. I met with Sales Consultant, Susan Garland who provided me with OUTSTANDING SERVICE. We negotiated what, in my judgment, was a fair value price for both my 2007 trade-in and the new Honda CRV. In addition, her "yes we can" customer service attitude convinced me to go no further North than the Dover Honda dealership. With her "yes we can" have your new car serviced and ready to drive home to Connecticut the SAME DAY in addition to working with todays technology of completing all of my Connecticut Credit Union paperwork, insurance coverage paperwork, and State of Maine paperwork via fax, computer, and telephone, I drove out of Dover Honda with my new car being an EXTREMELY PLEASED CUSTOMER. I am turning 79 years of age soon and have always bought new vehicles and have dealt with many dealerships in Connecticut, Maine, and New Hampshire. Without a doubt, my experience in dealing with the Dover Honda staff (Susan, Nancy, and Brian), especially Susan Garland, was EXCEPTIONAL and the very best I have had in my 62 years driving experience. I most certainly will recommend Dover Honda to my friends and neighbors for their "can do" attitude, reasonable pricing, and customer friendly service. I will be looking forward to working with their service department in the years ahead.....one happy customer.....Ron Pardus More

I visited the dealership in February. I bought the Honda Accord for two reasons. Honda is a brand synonymous with quality, longevity and great resale value. The second reason I bought it was because of my d Accord for two reasons. Honda is a brand synonymous with quality, longevity and great resale value. The second reason I bought it was because of my dealership experience. Specifically, my salesperson, Sue Garland, answered all of my questions, addressed my concerns, and made a great deal for me. I was prepared to go to another dealership to buy this model, but Sue helped me secure a deal that was more than acceptable to me and made me feel that she really wanted to earn my business. Sue was extremely knowledgeable about her product, honest and forthright, and she gave me great service. I showed up early to pick up my car and she got it ready in a hurry. I would recommend Dover Honda and Sue to any of my friends or family who are in the market for a new car. More

Sue was friendly, helpful, and easy to work with. I've never bought a new car and was very nervous, but she made the whole experience comfortable for me. After talking for a few minutes, figuring out I've never bought a new car and was very nervous, but she made the whole experience comfortable for me. After talking for a few minutes, figuring out what a was looking for and sizing up my personality, Sue had me test driving a vehicle that was perfect. Very happy with my Honda Fit! More

The sales staff was excellent and never pressured us in the four times we stopped by prior to purchasing. The only reason we are not giving 4 stars is because the financial guy was a bit high pressure. The the four times we stopped by prior to purchasing. The only reason we are not giving 4 stars is because the financial guy was a bit high pressure. The cars are price fairly, do your research and don't expect to talk them down much. I'm sure all of the sales staff is great but we would highly recommend Eric or Earl! More

Sue was great and very helpful with the whole process. She wasn't pushy and gave me the options and let me make up my mind. We worked through the paperwork fairly quickly and helped me with setting up so She wasn't pushy and gave me the options and let me make up my mind. We worked through the paperwork fairly quickly and helped me with setting up some features in the car before I left. Sue was a pleasure to work with and made the experience of buying a new car an enjoyable one. More

They beat the competition in price, product turn around and overall ease in obtaining the vehicle. When I went to pick up the auto it was presented to me in a very professional manner and all options expla and overall ease in obtaining the vehicle. When I went to pick up the auto it was presented to me in a very professional manner and all options explained easily. More

Thank you for all of your help Sue! The "clone" is doing great! Please tell Craig and Tom thank you as well! Fingers crossed! :) Krystal Hicks is doing great! Please tell Craig and Tom thank you as well! Fingers crossed! :) Krystal Hicks More

We had an excellent experience with Susan Garland. She took time to show us several vehicles and offer advice. Susan was extremely knowledgeable about the cars and made the experience very enjoyable. took time to show us several vehicles and offer advice. Susan was extremely knowledgeable about the cars and made the experience very enjoyable. More

I came in on New Year's Eve at 4pm. By 7pm I was leaving with a new car, a 2013 Honda Insight. I didn't know it was my dream car when I started the process but I do now! Sue couldn't have been mor leaving with a new car, a 2013 Honda Insight. I didn't know it was my dream car when I started the process but I do now! Sue couldn't have been more pleasant, welcoming, and helpful. THIS is how buying a car SHOULD be. I had a less than comfortable experience at a different dealership earlier in the day; the difference between the two was is night and day. I have a safe car with excellent gas mileage at a price I only dreamed of paying. I will recommend Dover Honda & Sue to anyone who will listen. More

My overall experience was great. The reason for this is one: Susan Garland; the sales consultant at Dover Honda. She made the whole experience comfortable and natural. I didn't feel like I was at an auto d one: Susan Garland; the sales consultant at Dover Honda. She made the whole experience comfortable and natural. I didn't feel like I was at an auto dealership, she broke down the boundaries effortlessly, and made me feel right at home. She greeted me right away and made me feel welcome. She even greeted other customers walking in the door, making them feel that they are valued as soon as they walk in. She wasn't attentive to only me, but others that may be waiting for help, I thought that was very nice of her; I've never seen anyone do that at other dealerships I've been to. Susan made me feel valued immediately, even when I was clearly just browsing the first time I came in. I'm excited about the whole experience, I love my new Accord Coupe! I have already told people at work and my family about Susan and Dover Honda. I hope she is recognized for her hard work and dedication to the customer experience. Thank you, Jon Murphy More