Dover Honda

Terrible Wow -- what a terrible waste of time this dealership was for me. The one star goes to the receptionist, who was sweet and knew the business hours as w Wow -- what a terrible waste of time this dealership was for me. The one star goes to the receptionist, who was sweet and knew the business hours as well as the cars in the lot. Otherwise, this place receives zero stars, thanks to Jim and drake. I had an appointment to have my car appraised on a Friday, but decided to swing over the Thursday night before to check out the place with my husband. I would have bought a car that night on the spot if the salesman put me in the car I wanted to drive. A Chevy salesman swooped me up and when I told him I was looking for a specific honda, instead of steering me in the right direction, he steered me into an Aveo. I figured I would give the salesman, Drake, the benefit of the doubt, even though I wanted to test a specific vehicle (which he said was on the lot but he had "trouble finding the keys"). An hour later, this guy has my prelim paperwork done and tries to sell me two different Chevys, but does not get me in the car I'm wanting to drive. Oh well, I think, I'll be here tomorrow for the appraisal, he's just waiting for that. Ok - so next day. I'm running a little late, but drake calls me when I'm on my way. I ask if I'll still get my trade-in assessed, assuming that will happen will I test the car I'm there to drive. "Of course" he says. Well, I get there, he puts me in three more Chevys, an hour later my car has not been appraised. And finally, drake tells me the car I was in the market for was no longer on the lot. What the what?? I drove 60 miles round trip twice to test a car you no longer had?? And you failed to tell me on two occasions?? xxxxxxxx! "So what about the trade-in value?" I ask. Maybe I'll buy that newer model if the trade in is on the higher end (I think to myself). Jim, who I never saw, relayed the message that they will not assess unless I'm definitely going to leave the lot in one of their cars. So out the door I leave, no new vehicle, no knowledge regarding the trade-in, morning totally wasted. Never again will I step foot on this lot. Terrible. More

Great Service and Prices! I called up Dover Honda a week and a half before I moved to Portsmouth, NH. I inquired about the specific car that I wanted, and it turned out that th I called up Dover Honda a week and a half before I moved to Portsmouth, NH. I inquired about the specific car that I wanted, and it turned out that the sale price at Dover Honda was $1,000 less than what Edmunds.com estimated! So much for negotiating! This made the sales process easy because there was no way I could have gotten a better deal than that anywhere else. When I arrived, Susan (Sue) greeted me and my family as we were taking a look at the same exact car that I had found online. I was amazed that it was still there. The sales process kicked off, and throughout the entire process we were treated with the utmost respect. The staff was all very friendly and personable. I did spend a few hours at the office because I had to wait for the business manager to be available, but ultimately I got the car I wanted at an incredible price. I received all the documents I needed to get my car insurance all set. Honestly, I have no complaints at all, only good things to say about Dover Honda! The staff is friendly, professional, and you simply cannot beat their prices! Highly recommended! More

Yay :) I had the best experience here! I've never bought a car myself before. Bob helped me find the perfect car. I felt totally comfortable and they deliver I had the best experience here! I've never bought a car myself before. Bob helped me find the perfect car. I felt totally comfortable and they delivered my car to work for me! More

Cautiously optimistic The manager of this dealership, Nancy Oeser, recently contacted me after I posted about some very bad recent experiences with the service department a The manager of this dealership, Nancy Oeser, recently contacted me after I posted about some very bad recent experiences with the service department at Dover Honda. I was impressed to find that she was genuinely interested in using the feedback to improve customer service. I found Nancy to be very professional and very sincere. She reviewed the situation with me, took notes, identified opportunities for training staff and improving customer services processes and ultimately made an effort to get help for me on a Honda warranty-related issue. She also offered to provide some assistance from the dealership and to arrange for the paint job that the roof of my car needs at this time due to an error at the Honda factory. While I was disappointed that Honda didn't ultimately cover the whole thing (it seemed to me that my circumstances ought to have warranted this), they did respond to her request by offering to pay all but $400 on the paint job, rental not included, Nancy offered $200 from the dealership to defray some of the cost to me and made all the arrangements with the body shop. Now, after my frustrating experiences with the service manager and with going it alone with American Honda on this, I felt that this was far more reasonable than what I was offered to solve this problem before (which was next to nothing). While I would have left there walking on air had I only had to cover the rental myself (and none of the paint job), I at least left there feeling that I had dealt with an honest person who was making a sincere effort to provide quality service. I have decided to post, for now, on the initial problem-solving effort then post again after this transaction is completed (which should be at the end of next week). I'm hopeful that I'll have another good experience -- maybe even a stellar one (five stars and all that). I am also cautiously optimistic that there will be improvements in customers' service experience as the general manager uses feedback to help employees respond more effectively to the needs of customers. I have enough confidence in the general manager that I think that I will be able to continue to have my car serviced there, as I have for the last eight years What I will recommend to other customers at this point is this: If you have any problem with Honda Service, you may want to contact the General Manager at Dover Honda Chevrolet, Nancy Oeser. I think you will find in her a competent professional who is interested in solving your problem and in using feedback to improve the quality of service in the future. More

Honda CRV trade in We got "the letter" to trade our 2013 Honda CRV for a 2014 Honda CRV at the same monthly payment or less. Because of a small dent and because we upgra We got "the letter" to trade our 2013 Honda CRV for a 2014 Honda CRV at the same monthly payment or less. Because of a small dent and because we upgraded we ended up paying $1,500 to make this happen. We took "the letter" at face value and thought we would get a lower interest rate which was no longer available. All in all our sales person was great (Sue Garland). We do love Honda CRVs and will recommend Dover Honda. More

Great experience and satisfied customer I was a Honda Civic owner previously but was looking to up grade a little. I test drove a Accord EX and Sport both with 6 spd Man trans. I liked the I was a Honda Civic owner previously but was looking to up grade a little. I test drove a Accord EX and Sport both with 6 spd Man trans. I liked the EX better. Dover Honda did not have the EX with 6 spd manual. I met Susan Garland, sales lady extraordinaire, who works so hard to make sure you are pleased with the experience. Susan was able to get me a great price for a car the dealership did not even have. They told me if I would give a deposit they would find me the car I wanted in 96 hours or less. Had my doubts, but Heidi and Susan and Bruce the Mgr made it happen and let me test drive the car before I would agree to take it. The car was ready and when I arrived I was given the keys and told go test ride and let us know. Great car and then I told Susan lets close in two days. I financed part of the price and worked with Gary with that and on Friday, the next to last day of the month in May,I took the delivery of the car. Susan stayed even after they were closing on Friday to explain the features of the car as well as to make sure we could synch up my I-Phone 5s with the Bluetooth system in the Accord. I have owned the car just over a week and I like it so much that I like now just taking a joy ride. Quiet and comfortable and great ride. I can tell you if you work with Susan she will work so hard for your business and make sure you are pleased. She is really driven and gets great reviews with everyone. Hats off to Susan and if you are looking for a great car buying experience with a great car, go into Dover Honda and ask for Susan Garland. More

Love Dover Honda I have been leasing from Dover Honda for 15 years and have always been treated fairly. My recent experience with Susan Garland was impeccable. I loved I have been leasing from Dover Honda for 15 years and have always been treated fairly. My recent experience with Susan Garland was impeccable. I loved doing business with her. More

my experience I wanted to purchase a new vehicle and many people recommended a Honda. Susan was also recommended to me. My experience was so positive and professi I wanted to purchase a new vehicle and many people recommended a Honda. Susan was also recommended to me. My experience was so positive and professional. This is my first Honda and I love it! Thank you Susan, Elaine More

When You Want The Best Price and Experience, Talk to Susan G I can't say enough good things about Sue. Not pushy, gentle & kind, not what you associate with car salespersons. She wanted us to get the car we want I can't say enough good things about Sue. Not pushy, gentle & kind, not what you associate with car salespersons. She wanted us to get the car we wanted for the price we wanted and we where successful beyond what I should have reasonable hoped for. The service was superb and the car clean at sign off. Can't blame anyone for the too numerous signatures and initials to trade a used car and lease a new one, but that's the lawyers messing about YET it still got done fair and square, no hidden real surprises. The Finance guy got us to upgrade 1 notch up from the base service level but he didn't get pushy when we said no to the deluxe and super deluxe service levels, and we honestly needed a bit more service than the base offered. More