Dover Honda

Paula is Amazing! Paula was really great at helping us choose the best vehicle for our future. We knew we wanted to have more children and the CRV we currently had was Paula was really great at helping us choose the best vehicle for our future. We knew we wanted to have more children and the CRV we currently had was not quite big enough. We had been thinking about getting another CRV in the meantime but were interested in the Pilot. Once we took a test drive we knew that is exactly what we needed. Yesterday, we were able to take a long trip with 4 adults and 2 children very comfortable and that is all thanks to Paula. It was a painless experience and Paula did a great job at answering any and all questions for us. More

The Epitome of Quality Service As someone who has worked in customer service for the better part of my life, I have enormous respect for those who make customer satisfaction paramou As someone who has worked in customer service for the better part of my life, I have enormous respect for those who make customer satisfaction paramount to his or her job. Everyone I encountered at Dover Honda took this dedication to a whole new level. I knew I was going to buy a car from this dealership the moment I met Paula Redden out in the community before ever having stepped foot on the lot. Paula is a character: genuine, patient, honest and terribly funny. She didn’t push me to jump into anything too quickly, which is one of the biggest deterrents from buying from a dealership or interacting with most sales reps to begin with. Some time had passed after my first few inquiries on a couple of used cars but I finally showed my face. Paula was unavailable that day which made me a little nervous, but that soon subsided the second that I shook hands with her coworker, Josh Hersey. From start to finish working with Josh was effortless. Although he is incredibly knowledgeable, it is his genuinely kind and sincere personality that took me from my initial hesitation in buying, to making the purchase without the least bit of fear or doubt (which I am very prone to). Josh clearly loves his job and his customers. He is an absolute asset to this dealership. I work in healthcare in the Emergency Department. No patient wants to be there and their fear can be debilitating. This is similar to how I have always felt when trying to buy a car, until now. I will forever work with Dover Honda and have already recommended them to my friends and family. More

Paula A pleasure to speak to! Upbeat, hysterical, ready to do whatever she could to help us out. Very knowledgeable down to earth, HONEST sales person. A pleasure to speak to! Upbeat, hysterical, ready to do whatever she could to help us out. Very knowledgeable down to earth, HONEST sales person. More

Simple, honest, hassle free experience We have been shopping for a car for some time so obviously we knew pretty much what we were looking for and what we wanted to spend.. We walked into t We have been shopping for a car for some time so obviously we knew pretty much what we were looking for and what we wanted to spend.. We walked into the show room Allan came right over and asked what we were looking for. We told him we have shopped around in New Hampshire and Massachusetts. We knew what price we were willing to pay and had an offer in Mass. He took the details down took us out to find a color I liked.. He took all the info to his supervisor and they matched the offer. No hassle,, debating, just get to the point and sign, sealed and deliver. Thank you Allan for your honesty and integrity and I know I can expect nothing less than the best from all of you. May God bless you all. More

Stress free experience From the minute I walked in the door until I drove away in my new car my experience at Dover Honda with Paula Redden was awesome. She was thorough an From the minute I walked in the door until I drove away in my new car my experience at Dover Honda with Paula Redden was awesome. She was thorough and honest and her personality made the experience stress free and easy! Highly recommend Paula and Dover Honda! More

A truly great experience that exceeded my expectations. My wife and I dealt with Allan Lepler when we recently leased our new Honda Civic. Al was a true pleasure to work with from the moment we walked in t My wife and I dealt with Allan Lepler when we recently leased our new Honda Civic. Al was a true pleasure to work with from the moment we walked in the door. He was very knowledgeable, helpful, and professional. We honestly can't think of one negative part of our experience dealing with Al and everyone else there including Tony and Gary. Thanks for a really great car buying experience guys! We would recommend you to anyone. More

I had the best experience at this Honda dealership when I My husband and I had such a wonderful experience at the dealership and our salesperson, Josh Hersey was equally wonderful! Josh did not try to hassle My husband and I had such a wonderful experience at the dealership and our salesperson, Josh Hersey was equally wonderful! Josh did not try to hassle me into buying/leasing any single vehicle on the lot and when I did narrow my choices down, he was there to answer any/all questions about the car I was looking at in a very professional manner and pleasant attitude. It is obvious that he loves his job! I ended up going with a Honda HRV EX and couldn't be happier! I love this dealership and everyone that I dealt with that day I have nothing but good things to say about. I can call it officially, "MY DEALERSHIP!" Heidi Knight More

Great price, comfortable dealership Buying my Honda was easy at Dover! Paula did a great job getting me into the car that fit for me. I appreciated other folks coming over and saying hi Buying my Honda was easy at Dover! Paula did a great job getting me into the car that fit for me. I appreciated other folks coming over and saying hi while I was waiting to talk about payment. The whole thing was pretty effortless. More

Purchase experience. I went to Dover Honda to look at what they could do for me as I went to Rochester Toyota and couldn't get into a vehicle that I felt comfortable with I went to Dover Honda to look at what they could do for me as I went to Rochester Toyota and couldn't get into a vehicle that I felt comfortable with the payments. I arrived at Dover Honda. While I was waiting for my husband to make it to the dealership the only person that came up to me was Paula. She was very friendly. When my husband arrived we reached out to Paula to explore our options on purchasing my new vehicle. Paula went out if her way to help us with the negotiations. She was respectful of our request to be out at a certain time. We were able to leave when we aimed for. Paula went an extra mile to help us get out in time to helping us with our infant to trying to transfer some of my stuff from my old car to my current vehicle. I would recomended if you are in the market and are looking for a caring sales person go to Paula, that is what you will get. More

New car purchased, done! When in to trade my car in on a new vehicle, deal done and was driving home same day... Much thanks to Al and the team. When in to trade my car in on a new vehicle, deal done and was driving home same day... Much thanks to Al and the team. More