Dover Honda

Quick and Easy Really helpful and made my car buying experience really easy. It's my first car and I loved the service they provided me over here. Really helpful and made my car buying experience really easy. It's my first car and I loved the service they provided me over here. More

Paula Redden saves the day! My 23 year old son recently needed a vehicle after his Chevy Tahoe died. He did his research and ended up at Dover Honda. He has never had a loan be My 23 year old son recently needed a vehicle after his Chevy Tahoe died. He did his research and ended up at Dover Honda. He has never had a loan before and was hopeful he would qualify on his own. Paula was the consummate professional, addressing him directly as he was the client. I greatly appreciated and respected that gesture. Paula gave him many options and after conferring with Bob Drake, eventually ended up with a 2016 Honda Civic at a very competitive price. Bob even went above and beyond to secure a lower interest loan for him. Two days later he drove off the lot an extremely satisfied customer. I know he and I both will be back again to patronize Dover Honda. Thank you Paula! More

Get appointment very busy place I stopped by three time but all the time very busy E-mail sale manager and he was very helpful getting it fixed I worked with Rich and he was very hel I stopped by three time but all the time very busy E-mail sale manager and he was very helpful getting it fixed I worked with Rich and he was very helpful More

New Car From the moment we walked in this was a pleasant car buying process. I will recommend Dover Honda to other people. I will buy my next car through Paul From the moment we walked in this was a pleasant car buying process. I will recommend Dover Honda to other people. I will buy my next car through Paula. More

Easy and unstressful auto purchase I was ready to move on from a 10 year old Subaru, and after looking for a few months at replacement alternatives decided to give a used Honda Crosstou I was ready to move on from a 10 year old Subaru, and after looking for a few months at replacement alternatives decided to give a used Honda Crosstour a drive to see if it fit me. Dover Honda is near my home and they had certified pre-owned Crosstour for me to try. I emailed a "more info" request to the dealership and almost instantaneously was invited to set up a test drive. I worked most closely with sales consultant Paula Redden, who showed my wife and I the car, easily arranged an intro ride-along to demonstrate the car and it's features, and had us bring our trade-in for evaluation. We loved the car and they allowed us to take it to our mechanic for a second opinion, and he loved it, too. We then met with Marcia in finance to work on the purchase and warranty details, and Alan for service and trade-in points. The car was priced agressively, our trade in was valued appropriately, and the purchase was performed with little to no dramatics or pressure. Paula was there at every step with a great sense of humor and was very satisfaction focused. It was as close to fun as buying a car can be. We were very satisfied with experience and highly recommend Paula and the Dover Honda team. More

Horrible Experience I recently bought a CR-V from Josh and Dover Honda. Worst experience I have ever had. Despite working thru Auto Advisor in advance (Kevin with them I recently bought a CR-V from Josh and Dover Honda. Worst experience I have ever had. Despite working thru Auto Advisor in advance (Kevin with them is terrible too) they did not have either of my top 2 choices of color. Josh did not even look thru his system to see if the color I wanted was available. I caved and picked the color he had warming up when I got there. I screwed that up. However it took several days to get them to register my car and after I called Josh (I had left him voicemail and got no response), because I was getting 2 different stories as to why it was not being done. Josh's tone got very nasty and condescending and he accused me of yelling at him. I was absolutely not Yelling at him but I was somewhat perturbed.. He persisted in his diatribe and barely let me speak so I ended the Conversation. Also the car's remote start has not worked since I got it and, despite emails to Josh's boss and Honda, No one knows when the mysterious software issue will be fixed. They also stuck their logo on the back without asking. I emailed the General manager, Bryan Laskin and that was not great either. I told him I was dissatisfied with the car based on the color and aforementioned issues. I also let him know I wanted to cancel my extended warranty, since I cannot anticipate keeping this car as long as I normally do (8-10 years). He responded very quickly. we emailed back and forth several times in about 4 hours. He, of course, defended his salesman, and said that our encounter went so bad because I was mad and Josh was trying to calm me down. That is NOT true either. He told me he could look into a "deal" that would get me into the color I wanted. He did not offer to make this right, just make another "Deal". I told Mr. Laskin could not afford to buy another car, which would inevitably raise my payment. I also asked him to check on the remote starter and logo removal and to let me know where I should send my letter removing the extended warranty., That was 2 days ago and Mr. Laskin has not responded to this email. He was great at getting back to me about a possible 2nd sale but has no interest in helping me resolve any lingering issues. I have been dealing with the Auto Advisors about my bad advisor and I have called and written Honda about this terrible experience. In a perfect world Mr.Laskin would have made an attempt to make me happy and resolve my many issues but that is not his goal. I am stuck with a car thats a color I hate and I have no idea when/if my service issues will be resolved. Please learn from my mistakes and avoid this dealership at all costs and if you choose to do business with them at the very least avoid Josh Hersy. And do not let them railroad you into something you do not want. Thank you! More

Merz Family Everyone was available, knowledgeable and prompt. The process was smooth and they did everything necessary to accommodate us, including allowing the t Everyone was available, knowledgeable and prompt. The process was smooth and they did everything necessary to accommodate us, including allowing the time for us to run home to feed our 7 month old in the middle of the sale!! More

Devyn Hubbard is simply amazing Devyn Hubbard was simply amazing. She patiently understood when I canceled my first appointment with her, then dedicated her entire day and beyond to Devyn Hubbard was simply amazing. She patiently understood when I canceled my first appointment with her, then dedicated her entire day and beyond to make my purchase dream come true when I just showed up on a Saturday morning! She was respectful, responsive, and supportive. She was able to negotiate an upgrade to my great satisfaction and delight. With Devyn, there is only the personal journey to car ownership satisfaction. Thank you Devyn!! More

Great experience My car buying experience went very smoothly. We inquired online and Paula responded promptly. We came in and Paula had the car all ready for us to My car buying experience went very smoothly. We inquired online and Paula responded promptly. We came in and Paula had the car all ready for us to test drive. When discussing finance Paula was able to negotiate our trading price to bring our payment down to how much we wanted to spend. Honda Dover has a great kids room and snacks that kept my kids happy during our Time there. All in All in what an awesome car buying experience. More