Dover Honda

New Car From the moment we walked in this was a pleasant car buying process. I will recommend Dover Honda to other people. I will buy my next car through Paul From the moment we walked in this was a pleasant car buying process. I will recommend Dover Honda to other people. I will buy my next car through Paula. More

Easy and unstressful auto purchase I was ready to move on from a 10 year old Subaru, and after looking for a few months at replacement alternatives decided to give a used Honda Crosstou I was ready to move on from a 10 year old Subaru, and after looking for a few months at replacement alternatives decided to give a used Honda Crosstour a drive to see if it fit me. Dover Honda is near my home and they had certified pre-owned Crosstour for me to try. I emailed a "more info" request to the dealership and almost instantaneously was invited to set up a test drive. I worked most closely with sales consultant Paula Redden, who showed my wife and I the car, easily arranged an intro ride-along to demonstrate the car and it's features, and had us bring our trade-in for evaluation. We loved the car and they allowed us to take it to our mechanic for a second opinion, and he loved it, too. We then met with Marcia in finance to work on the purchase and warranty details, and Alan for service and trade-in points. The car was priced agressively, our trade in was valued appropriately, and the purchase was performed with little to no dramatics or pressure. Paula was there at every step with a great sense of humor and was very satisfaction focused. It was as close to fun as buying a car can be. We were very satisfied with experience and highly recommend Paula and the Dover Honda team. More

Horrible Experience I recently bought a CR-V from Josh and Dover Honda. Worst experience I have ever had. Despite working thru Auto Advisor in advance (Kevin with them I recently bought a CR-V from Josh and Dover Honda. Worst experience I have ever had. Despite working thru Auto Advisor in advance (Kevin with them is terrible too) they did not have either of my top 2 choices of color. Josh did not even look thru his system to see if the color I wanted was available. I caved and picked the color he had warming up when I got there. I screwed that up. However it took several days to get them to register my car and after I called Josh (I had left him voicemail and got no response), because I was getting 2 different stories as to why it was not being done. Josh's tone got very nasty and condescending and he accused me of yelling at him. I was absolutely not Yelling at him but I was somewhat perturbed.. He persisted in his diatribe and barely let me speak so I ended the Conversation. Also the car's remote start has not worked since I got it and, despite emails to Josh's boss and Honda, No one knows when the mysterious software issue will be fixed. They also stuck their logo on the back without asking. I emailed the General manager, Bryan Laskin and that was not great either. I told him I was dissatisfied with the car based on the color and aforementioned issues. I also let him know I wanted to cancel my extended warranty, since I cannot anticipate keeping this car as long as I normally do (8-10 years). He responded very quickly. we emailed back and forth several times in about 4 hours. He, of course, defended his salesman, and said that our encounter went so bad because I was mad and Josh was trying to calm me down. That is NOT true either. He told me he could look into a "deal" that would get me into the color I wanted. He did not offer to make this right, just make another "Deal". I told Mr. Laskin could not afford to buy another car, which would inevitably raise my payment. I also asked him to check on the remote starter and logo removal and to let me know where I should send my letter removing the extended warranty., That was 2 days ago and Mr. Laskin has not responded to this email. He was great at getting back to me about a possible 2nd sale but has no interest in helping me resolve any lingering issues. I have been dealing with the Auto Advisors about my bad advisor and I have called and written Honda about this terrible experience. In a perfect world Mr.Laskin would have made an attempt to make me happy and resolve my many issues but that is not his goal. I am stuck with a car thats a color I hate and I have no idea when/if my service issues will be resolved. Please learn from my mistakes and avoid this dealership at all costs and if you choose to do business with them at the very least avoid Josh Hersy. And do not let them railroad you into something you do not want. Thank you! More

Merz Family Everyone was available, knowledgeable and prompt. The process was smooth and they did everything necessary to accommodate us, including allowing the t Everyone was available, knowledgeable and prompt. The process was smooth and they did everything necessary to accommodate us, including allowing the time for us to run home to feed our 7 month old in the middle of the sale!! More

Devyn Hubbard is simply amazing Devyn Hubbard was simply amazing. She patiently understood when I canceled my first appointment with her, then dedicated her entire day and beyond to Devyn Hubbard was simply amazing. She patiently understood when I canceled my first appointment with her, then dedicated her entire day and beyond to make my purchase dream come true when I just showed up on a Saturday morning! She was respectful, responsive, and supportive. She was able to negotiate an upgrade to my great satisfaction and delight. With Devyn, there is only the personal journey to car ownership satisfaction. Thank you Devyn!! More

Great experience My car buying experience went very smoothly. We inquired online and Paula responded promptly. We came in and Paula had the car all ready for us to My car buying experience went very smoothly. We inquired online and Paula responded promptly. We came in and Paula had the car all ready for us to test drive. When discussing finance Paula was able to negotiate our trading price to bring our payment down to how much we wanted to spend. Honda Dover has a great kids room and snacks that kept my kids happy during our Time there. All in All in what an awesome car buying experience. More

Almost as painless as ordering fast food Communicated all through text. My job sites arent always the easiest to talk around. Texting for me was important. All texts where answered timely an Communicated all through text. My job sites arent always the easiest to talk around. Texting for me was important. All texts where answered timely and pertained all the information. Bob was who I text when discussing my options and purchase price and Paula handled the transaction and delivery at the dealership. Paula was was great along with her dog Charley. Upbeat fun and the most enjoyable car experience I've had. We buy Hondas and have utilized other dealerships in the past however that has changed going forward. This made my daughters first car even more enjoyable. We will be back. More

Very friendly with no pressure. Also very knowledgeable Everyone that we spoke to was very knowledgeable, no pressure to buy and very helpful. I would highly recommend anyone to go to Dover Honda to buy a n Everyone that we spoke to was very knowledgeable, no pressure to buy and very helpful. I would highly recommend anyone to go to Dover Honda to buy a new car. More

Friendly and Fast My Husband and I did our research we knew that car we wanted. Al was right at the door and gave us a nice welcome. He worked with us on getting a good My Husband and I did our research we knew that car we wanted. Al was right at the door and gave us a nice welcome. He worked with us on getting a good deal for the Honda Odyssey we wanted. We were on a time limit and he worked with our schedule. Sarah was also amazing in her ability to go through the paper work with us in time for us to pick up our kids. Overall a very good experience. More