Dover Chevrolet

My experience with Dover Chevrolet ICL has been nothing short of a disaster. I purchased a 2021 Silverado with the 3.0 diesel engine, only to face a series of problems that reveal the dealership’s lack of short of a disaster. I purchased a 2021 Silverado with the 3.0 diesel engine, only to face a series of problems that reveal the dealership’s lack of professionalism and care. Firstly, upon picking up the truck, I discovered I had driven to Portsmouth and back without a license plate. This was just the beginning of a string of issues. When I returned to the dealership, I noticed a massive dent on the roofline above the rear passenger door. This wasn’t a small imperfection; it was a glaring dent with brushed and flaking paint. The sales manager acknowledged this but could only offer to "run it up the chain." After a prolonged back-and-forth, they agreed to fix the dent at no cost after reviewing old transport photos that showed the damage that was missed by the staff. I dropped off the truck and received a rental covered in dust, rock chips and door dings, with a smell reminiscent of a gym bag. I filmed the rental’s condition to protect myself and left. When I picked up my truck a week later, I was dismayed to find the dent had not been properly repaired. It was still visible, with a noticeable jog between the door and jam, the bodywork was subpar. Even worse, my truck’s interior was covered in filler dust from the repair work—clearly, the body shop had not bothered to mask off the door properly. Additionally, I noticed new damage on the driver’s side front bumper—red/brown paint transfer, which I had to report the next day. The dealership had proformed their own walk-around inspection of the truck prior, and it reflects that the damage was done in their possession. They agreed to repair. Eight days later, I received the truck with the original dent fixed and the bumper repaired. They also filled the tank and detailed the truck, but it still smelled of bondo inside today To add insult to injury, they didn’t put an inspection sticker on the truck when I bought it. After driving 1,000 miles, the truck failed its inspection due to a persistent code that they had merely cleared. The code reappeared within 25 miles of picking up the vehicle. In summary, Dover Chevrolet delivered a deeply frustrating and disappointing experience. Their lack of attention to detail, poor repair work, and overall customer service is unacceptable. I would advise anyone considering a purchase from this dealership to proceed with extreme caution. More

I drove from Bangor, Maine to purchase my vehicle which I paid off in cash the following month. Not only was I shorted on my trade, which was also paid off, by $2000, which I easily go over, I never receiv paid off in cash the following month. Not only was I shorted on my trade, which was also paid off, by $2000, which I easily go over, I never received the additional key fob which I was told would be mailed to me but instead was told when I emailed a complaint that I could drive down to get one because there was no record of the promise to mail me the additional FOB. To boot, I emailed the complaint from my work email directly from Outlook email, not this site, and they persisted on adding my work email to their mailing list after I told them I would not be doing business with them in the future due to the experience I had with their dealership. This was the most unprofessional and unethical dealership experience I have ever had and will never do business with them again. More

This is my second car that I have bought there and I have been very happy with them been very happy with them More

Ed Bourque is a great salesman. ..he got us to where we wanted to be on a payment and worked very hard for us! Every other dealership I've dealt with over the years gives you a big r ..he got us to where we wanted to be on a payment and worked very hard for us! Every other dealership I've dealt with over the years gives you a big runaround and try to put you in something that you don't want. I would definitely deal with him again!.....thank you very much Ed! More

Great experience at Dover Chevrolet. My wife and I purchased a used car for our teenage son. Ed and his team were very professional and accommodating throughout the entire process. We wi My wife and I purchased a used car for our teenage son. Ed and his team were very professional and accommodating throughout the entire process. We will certainly consider Dover Chevrolet for all our future auto purchases. More

Had a great experience! Came from out of state with a specific car in mind, left that day with it! All the staff was super welcoming and willing to work with my situation. S Came from out of state with a specific car in mind, left that day with it! All the staff was super welcoming and willing to work with my situation. Since I was out of state, they didn’t want to see me have to drive back to come pick up my car! We worked everything out that day, it was a breeze! More

Easy simple and painless customer service. Would recommend this location and staff in the future to friends and family Would recommend this location and staff in the future to friends and family More

They were very helpful and had a vehicle I wanted. The sales person was also very helpful. The sales person was also very helpful. More

Everyone was very helpful and my purchase was seamless. There was good communication throughout the process. There was good communication throughout the process. More

Very personable, listened, and did exactly what he said he was going to do. Highly recommend him and Dover Chevrolet! And thank you too Kyle also. Extremely knowledgeable and especially on corvettes. He sp he was going to do. Highly recommend him and Dover Chevrolet! And thank you too Kyle also. Extremely knowledgeable and especially on corvettes. He spent the time and walked us through every detail of our c8 Corvette. Thank you too the both of you such a great team!!! More