Dougs Lynnwood Mazda

Mazda CX 9 purchase Fred is a good man - John was very helpful and made my purchase happen - My CX 9 is a excellent automobile - very happy with the whole deal !!! Fred is a good man - John was very helpful and made my purchase happen - My CX 9 is a excellent automobile - very happy with the whole deal !!! More

1st Oil Change Overall, had a very pleasant experience. Scheduled maintenance was done in an hour. Great review of the results by Ken. He also took time to answer Overall, had a very pleasant experience. Scheduled maintenance was done in an hour. Great review of the results by Ken. He also took time to answer additional questions I had about taking care of the vehicle while at home. Great insight and patience with me. Thanks! More

Take your business elsewhere I had agreed to a price on a car and the finance manager asked me to sign a Vehicle Buyer's Order, which I did (and have a copy, also signed by the de I had agreed to a price on a car and the finance manager asked me to sign a Vehicle Buyer's Order, which I did (and have a copy, also signed by the dealership), which is a legally binding contract. But while my independent loan application was in process they sold the car out from under me the same day my loan got approved. I literally drove over an hour, 53 miles, to go to the dealership to close the deal only to find out that the car was sold earlier that day. I am furious. They cost me a lot of my time and a lot of credit inquiries on my report, hurting my credit score for two years just because they were in such a hurry to make a sale that they WOULDN'T HONOR THEIR OWN CONTRACT AGREEMENT. Read that again. They don't honor their own written agreements. I have proof in writing. This is the same dealership that ran the "King of Cards" contest scam less than a year got that led to an Attorney General investigation and burned one of my close friends. I saw his "winning" game piece personally. I thought that might have just been a one-time occurrence, but apparently they're still willing to cut corners to make a buck. For reference: King5's JesseJones wrote about that example. Search for "jesse-jones-investigation-into-a-car-dealership-leads-to-action-by-the-attorney-general" I strongly Recommend that you take your business elsewhere. Buyer Beware. More

Maintenance Everything was great...really was. The ONLY thing I will suggest, if my tires are good and you don’t rotate them, then a discount SHOULD be applied a Everything was great...really was. The ONLY thing I will suggest, if my tires are good and you don’t rotate them, then a discount SHOULD be applied after report is given. This would be a nice customer service action. Just sayin... More

Inside door handle replacement The replacement of my inside driver's door handle was completed in less than the estimated time and, as usual, my care was washed and vacuumed. Thank The replacement of my inside driver's door handle was completed in less than the estimated time and, as usual, my care was washed and vacuumed. Thank you! More

Warranty Repair and General Service The whole of the experience went well from the scheduling of the appointment, the availability and variety of loaner vehicles, the promptness of the s The whole of the experience went well from the scheduling of the appointment, the availability and variety of loaner vehicles, the promptness of the service, and ultimately the completeness of the warranty repair and service. Top flight job by all concerned. More

First Service Check I drove an hour in traffic both ways to go to Doug's Lynnwood Mazda for service, even though I live a few miles from another Mazda dealership. I drove an hour in traffic both ways to go to Doug's Lynnwood Mazda for service, even though I live a few miles from another Mazda dealership. More

15K miles Services I appreciate the excellent service of picking up and dropping off my vehicle for 15K miles service. It definitely stands out from other competitors i I appreciate the excellent service of picking up and dropping off my vehicle for 15K miles service. It definitely stands out from other competitors in the market. More

professional, courteous, honest We got the car we wanted at a great price. No games, no hassles, just straightforward information. All the staff we met were friendly, helpful, and ve We got the car we wanted at a great price. No games, no hassles, just straightforward information. All the staff we met were friendly, helpful, and very professional. I've bought a number of new cars over the years, and this was by far my best experience. More

Recall installation and diagnosis I brought my Hyundai in for a recall installation of a switch and that went very smoothly. I do have another issue with my Hyundai that it is I brought my Hyundai in for a recall installation of a switch and that went very smoothly. I do have another issue with my Hyundai that it is an intermittent issue, therefore very frustrating for both parties to deal with I am sure. Hopefully in the future it will become non-intermittent and be able to be diagnosed. The service department at Doug’s is excellent with great people. More