Dougs Lynnwood Mazda

Comfortable friendly service ...at a car dealer! The car buying experience is not something in which people take great pleasure. However, the Doug's Mazda team made our recent visit pleasant and eas The car buying experience is not something in which people take great pleasure. However, the Doug's Mazda team made our recent visit pleasant and easy. Joe Mudarri was easy to work with. Our questions were answered, payment options explained clearly and we went home with the car we wanted. The people at Doug's (I'm looking at you Jon Seeley!) were helpful and informative and they changed my view (for the better) of shopping for cars. More

Doug's Lynnwood Mazda Poor Service Purchased new Mazda 3 with Total Advantage Maintenance Plan for 5 years of service for $1295. To start, the Sales people "forgot" to print out my mai Purchased new Mazda 3 with Total Advantage Maintenance Plan for 5 years of service for $1295. To start, the Sales people "forgot" to print out my maintenance contract that I had paid $1295 for. After 2 visits using this maintenance plan, I found that none of the service persons know what the maintenance plan is. I found that the service persons do not complete all the service stipulated in the contract. For example on March 29, 2014 and September 18, 2014 I went in for an Oil Change and Tire Rotation each time. And each time they failed to do the tire rotation. When I asked them why the service person did not rotate my tires, they said "oh Hyundais, we check the tire tread before making a decision to rotate them." WHAT!? I HAVE A MAZDA , MAZDA ARE MADE WITH 1.5 DEGREES OF CAMBER, THE TIRES HAVE TO BE ROTATED. 6 MONTHS LATER THEY AGAIN FAILED TO ROTATE MY TIRES. THERE IS SOMETHING INHERENTLY WRONG WITH DOUG'S LYNNWOOD MAZDA AT 22130 HIGHWAY 99, EDMONDS WA. NO WONDER THEIR SUPERVISOR ADVISED ME TO GET SERVICE ELSEWHERE. More

Didn't end up purchasing but enjoyed the experience I worked with Mac here to see if I could afford to get a Mazda 3. I test drove both the i-Touring and the Grand Touring S, and absolutely loved drivi I worked with Mac here to see if I could afford to get a Mazda 3. I test drove both the i-Touring and the Grand Touring S, and absolutely loved driving both cars. Unfortunately after running the numbers the cars were still outside of my budget. I appreciated that he understood that facts were facts, and I simply couldn't extend my budget to get the car I wanted; in addition Doug's Hyundai had given me an almost unfairly unbeatable deal. I was presented with a few offers, but ultimately we just couldn't make it work this time around and I left without hassle. In the midst of test driving I was provided with a burger for lunch as the employees had a small BBQ going, so that was a real nice touch as I had been looking at cars for most of the entire day and was hungry. I will definitely come back here next time I'm looking for a car. More

Was sold a Maintenance Contract with my new vehicle. Finance guy Jon says he "forgot" to print out the contract. He nearly charge me $1295 for a Service Contract with no Contract. Then when I went to Finance guy Jon says he "forgot" to print out the contract. He nearly charge me $1295 for a Service Contract with no Contract. Then when I went to use the Maintenance plan 6 months later for my oil and tire rotation. The mechanic did not rotate my tires. He did not forget, he did not know I was on the Total Advantage Maintenance plan. So sales tries to steal $1295 from me, and Service communicates with their mechanics via pigeon, Morse code or, cups and string, because the "Mechanic did not know I had a Total Maintenance Plan." How does that happen? Then after an hour on a scheduled appointment, my car is still sitting in the parking lot not being worked on. I decide to go home and wait. They finally bring my car to me, and the Mazda Mechanic driving my car to my house has a Cafe Latte in his hand. Then I see that my tires are not rotated and I have to drive back to the Mazda dealer again to let them know after 3 hours of waiting for a tire rotation and oil change(both routine stuff), they did not rotate my tires. More

Bought a used car from these guys, which wasn't actually a Mazda, rather it was a '02 Subaru Outback. I wanted an outback specifically and searched for a few weeks to find the right one. Doug's ha actually a Mazda, rather it was a '02 Subaru Outback. I wanted an outback specifically and searched for a few weeks to find the right one. Doug's had the best one I could find, none were in as good condition as this one. The buying process was quick and easy and I was able to get the price reduced. Everyone was great to work with. The dealership made it clear that if I had any problems I could call them. A week after I bought the car the check engine light came on. Keep in mind there was no warranty on this vehicle. After calling them they asked me to bring the car back in. Turns out the catalytic converter had failed and needed to be replaced. Doug's took the car to a Subaru specialist, had the caty replaced AND gave me a loaner car to use all at no cost to me. Exceptional service. Used car places usually don't provide that kind of care. Thanks. More

This review is for Doug's Hyundai - We purchased a 2013 Hyundai Santa Fe - Larry was great to work with. We had several bad experiences at other dealerships and found working with Larry so refresh 2013 Hyundai Santa Fe - Larry was great to work with. We had several bad experiences at other dealerships and found working with Larry so refreshing. No high pressure sales or following your every step. Instead it was strong product knowledge and a focus on the things that mattered most, quality and price. We won on both accounts. Larry is also a genuinely great guy! More

This is my second time purchasing a car from this dealership and both times have been a GREAT experience. Alberto and Jon went above and beyond to get me into the car I wanted both times. That's why dealership and both times have been a GREAT experience. Alberto and Jon went above and beyond to get me into the car I wanted both times. That's why I recommend them to everyone that is looking to purchase a new or used car. More

Lets start at the beginning, stories always have 3 sides... Our side their side and somewhere in the middle the truth. I walked into the showroom with my family told the salesman that my daughter had sides... Our side their side and somewhere in the middle the truth. I walked into the showroom with my family told the salesman that my daughter had bought a car here and suggested we take a look. We looked around and took a CX9 for a test drive, liked the car. To shorten the story we informed the sales person we had plans and set a time limit to purchase the car. We were assured that they could accommodate us, we informed them we could come back tomorrow, but they insisted they could have it done on time. Well 2 hours late for our appointment and they were just taking the car into the back to be detailed. As we are getting to leave 3 hours late, the salesman says send us a buyer and we will give you a cash award. I asked about my daughter and he said no she will not get anything. I informed him then why on earth would I want to send you someone. After delaying my family, then not up holding your deal to reward someone for sending them to you. He looked surprised… I do not know why. Service dept. My wife took the car in for the A/C not working on drivers side and transmission seeping fluid, she informed me she felt like she was treated poorly, looked down on. I went to pick up car after they had it for 2 days and the A/C still did not work. They had to keep it another day to fix the work of the previous mechanic. We were informed that they found no transmission leak. When I performed the next oil change I saw the transmission was weeping again. Took it in to them and the next day they claimed they found nothing. I had them put the car on the lift and I had to show them where the leak was, they nodded and agreed to fix it. There is more..... But I am tired of typing. If you throw your money at them for useless maintenance issues they love you. Go in with real maintenance issues and I feel they pressure for you to accept an issue. More

Amazing serive from sales, finance, and service center. I was in and out with a great deal in just a couple hours. They treated me right start to finish, and continue to do so after the sale! was in and out with a great deal in just a couple hours. They treated me right start to finish, and continue to do so after the sale! More

The overall rating is "great" for this dealership. The personnel are accommodting and aims to please. I am a return customer to this dealership; so,it's a testimony that I like Mazda prod dealership. The personnel are accommodting and aims to please. I am a return customer to this dealership; so,it's a testimony that I like Mazda products. This is my 4th Miata. More