Douglas Jeep Chrysler Dodge Ram - Service Center

Service Every time we had our vehicles serviced the problems were always resolved in a very fashionable manner. The service department was very knowledgeable Every time we had our vehicles serviced the problems were always resolved in a very fashionable manner. The service department was very knowledgeable and friendly. More

ABS problem Problem started Sat 12-2-17 while out of town. I called the dealership and got the service mgr Don Glen. After several hours and many calls we got me Problem started Sat 12-2-17 while out of town. I called the dealership and got the service mgr Don Glen. After several hours and many calls we got me on the road. Don was very helpful and knowledgeable in getting a temporary fix so I could drive 250 miles home the next day. More

Great People and Value I have had my 2015 Jeep Wrangler serviced here many times. Great attention from both Don Glen, the Service Manager, and John Rangeloff, the Service Ad I have had my 2015 Jeep Wrangler serviced here many times. Great attention from both Don Glen, the Service Manager, and John Rangeloff, the Service Advisor. I had a problem with my front bumper fading out and they were able to communicate with Chrysler to get me a replacement for only a small deductible charge. They also installed a Hitch and Wiring System that looks and works great. These guys are the best in customer care and dollar value! Thanks for your great service... More

Parts Advisor Mike Asa solved my key issue at the Parts counter in no time and minimal cost, great customer service. Quality people like Mike make the dealership a Mike Asa solved my key issue at the Parts counter in no time and minimal cost, great customer service. Quality people like Mike make the dealership a pleasant experience. More

I normally hate dealerships! My wife and I were on I-75 traveling south at 75 miles per hour when the water pump on our 2014 ram 3500 sheared off. This dropped the serpentine belt My wife and I were on I-75 traveling south at 75 miles per hour when the water pump on our 2014 ram 3500 sheared off. This dropped the serpentine belt, and instantly eliminated our brakes and power steering. We managed to make it into a gas station to survey the damage. At this point, I'm thinking oh no, It's Saturday at 2 in the afternoon. To this date I have never had a positive experience at dealership; over charged, bad work, broken parts, etc. My wife started calling local dealerships. The first two did not even know their own locations in relation to where we where broken down. Additionally, they informed us, that perhaps they could get the truck fixed by mon or tues. Our last shot was Douglas Jeep Chrysler Dodge Ram. The service writer we spoke to said; no promises, but that he would try to get us fixed. We decided to tow the truck to Douglas. We didn't arrive until 3;15 in the rain. With no power steering and an 8000lb truck, they could not even get the vehicle into the bay. The tech said; no problem and went at it in the rain outside. To my utter amazement, they got the pump replaced, fluid refilled, codes cleared and everything checked by 5;00pm. All under warranty. This was by far my best experience, at any service facility, ever! Douglas Ram saved my weekend. They turned a possible 4 day nightmare into a mere 2 hour inconvenience. If I were int market for a new car and they were not the best price, I would still buy it from them because of this service. They were awesome, don't hesitate to use this dealership. More

Sterling service My experience at Douglas Jeep was top notch from start to finish. Friendly, competent employees and fair competitive pricing. My expectations were met My experience at Douglas Jeep was top notch from start to finish. Friendly, competent employees and fair competitive pricing. My expectations were met and everything was handled extremely professionally. More

The Service is FAR MORE IMPORTANT then the price! My Jeep recently celebrated its 80,000 mile anniversary, which of course, comes with some substantial service costs. Service Department employees were My Jeep recently celebrated its 80,000 mile anniversary, which of course, comes with some substantial service costs. Service Department employees were EXTREMELY HELPFUL and took the time to explain all the work that needed to be done and why. This is my seventh Jeep, and Douglas is right at the top of my list of dealers who I trust and and recommend to friends, co-workers, and others. I felt that they were trying very hard to make this as affordable a visit as possible and that they were "on my side," which is a rare feeling in today's world. EVERYONE connected with my service visit went "above and beyond" and I can't say enough good things about their efforts. More

Warranty service on Ram 1500 Ecodiesel Service rep, John Rangeloff, did an excellent job on scheduling Warranty work on my Ram 1500. He was efficient, prompt and knowledgeable. I highly r Service rep, John Rangeloff, did an excellent job on scheduling Warranty work on my Ram 1500. He was efficient, prompt and knowledgeable. I highly recommend this dealership and thank John for his The work performed was professionally done and to my total satisfaction. More

Awesome customer service Awesome experience, Jeremiah Bruner was excellent making sure to make me fell welcome and that everything would be taken care of with the problems I h Awesome experience, Jeremiah Bruner was excellent making sure to make me fell welcome and that everything would be taken care of with the problems I had with my truck. this was my third time dealing with Jeremiah and he has been great every time and the problem with my truck has been taken care of every time, it has been a pleasure. More

excellent !! had appointment for general maintenance and warranty claim. excellent service. had apt set for 2 weeks in advance. I also had a minor warranty claim f had appointment for general maintenance and warranty claim. excellent service. had apt set for 2 weeks in advance. I also had a minor warranty claim for inoperative washer fluid , the part was not in stock and I will have to return. i am also in management in the dealership business and what i do is in certain circumstances, when its a minor part to get that customer on the road, especially when they live outside our D.A.T i take the part off an in stock vehicle to get the customer rolling then just replace it on the in stock vehicle that might not have been PDI'd or placed on the lot yet or a recall vehicle that is awaiting parts. it just gives our parts department and service higher reviews and better rep when they always feel our parts are in stock . Some dealerships wont do the rob peter to pay paul theory but it has worked for us. Just a tip to Make Douglas Jeep even greater. i send everyone there . Paul is the bomb !! More