Douglas Jeep Chrysler Dodge Ram

I am extremely disappointed with this dealerships service department. I stopped in to have my air conditioning looked at on a 2014 grand Cherokee. I spoke with a Dallas Howard for service advisor. He asked department. I stopped in to have my air conditioning looked at on a 2014 grand Cherokee. I spoke with a Dallas Howard for service advisor. He asked abruptly asked if I could leave my car for a couple days they were extremely busy. I said no I’m from out of town and I wasn’t expecting to leave my car. He replied you need to make an appointment.. I returned home and call the dealership to make an appointment. This was on or about February 14. The lady said I could bring it in on March 20 at 9 AM. So I made the appointment. I arrived at 8:30 on March 20 upon arrival. I signed an agreement that it was going to cost $185 for them to give me an estimate, I was informed by Dallas that it was going to take a couple hours before they could look at it and asked me if I was going to stay or leave the dealership. I said I was going to stay in the waiting room. I did not have any other transportation. He said he would call for a Uber ride or I could rent a car for $40 a day. At that point, I continued waiting in the waiting room. After short time, he came in the lobby and said he could not arrange the Uber driver for me.. I called a friend and he agreed to come pick me up. I asked Dallas how long it was going to take ? he informed me that they probably weren’t going to get to it that day they were extremely busy. Keep in mind I waited six weeks for this appointment.. My friend picked me up and we left the dealership. It wasn’t 30 minutes. I received a call from Dallas, explaining to me what was wrong with the vehicle and how much it was going to cost. he explained to me that the condenser was bad in the air conditioning unit and it was gonna cost $1695 to have that replaced plus $195 to have it re-charged at $185 for the estimate. Here’s the good part I told him to go ahead and have it fixed. Then he explained it was gonna take 2 to 3 days to get the part and several hours to have installed. At this point, I’m leaving at the end of the week and can’t stick around to have the work done. When I went to pick the car up, they charged me $218.51 for the estimate. They charge me one hour labor at $189.95 an hour labor. There’s no way that they looked at that car for an hour. It is my opinion that they don’t wanna work on snowbirds vehicles. They only want to service the vehicles they sell.. Check out their website they sell their new vehicles with a Florida resident discount can be up to $7000 difference that should tell you right there than that they don’t want out of state customers. I would be embarrassed I would not have the nerve to charge somebody $219.51 for virtually doing nothing. I will never go back to this dealership and when I get home, I’m going to inform the Chrysler corporation of exactly what kind of dealership service department they have. More

I go where ever Rob Pyle is working he has never done bad by us will buy from him again. by us will buy from him again. More

I worked with Michele Hanrahan and had a great and easy time purchasing my new vehicle, great selection of new and used vehicles on their lot. time purchasing my new vehicle, great selection of new and used vehicles on their lot. More

Barry was the best! super nice and helpful :) he went above and beyond for us :) super nice and helpful :) he went above and beyond for us :) More

Worked with Gary Brown on a used jeep plus trade in. ..Gary was excellent. I live in Illinois, and Gary went out of his way to accommodate me...Would highly recommend Douglas Jeep, Gary Brown...Thank you ..Gary was excellent. I live in Illinois, and Gary went out of his way to accommodate me...Would highly recommend Douglas Jeep, Gary Brown...Thank you very much More

I have bought 3 vehicles from this dealer and am very happy with All of my experiences. I recently worked with Lance H. He was awesome. Dealt with me for 2 days and got the perfect truck for me. Highly r happy with All of my experiences. I recently worked with Lance H. He was awesome. Dealt with me for 2 days and got the perfect truck for me. Highly recommend More

Shady business practices. DO NOT GO HERE! They will scam you got as much money as they can. Do yourself a favor and go to ANY dealership except this one!! DO NOT GO HERE! They will scam you got as much money as they can. Do yourself a favor and go to ANY dealership except this one!! More

Waiting to pick up my brand new Jeep Wrangler! Gary Brown handled the sale for me with the help of Michelle and Noah. Most pleasant experience! Highly recommended! Gary Brown handled the sale for me with the help of Michelle and Noah. Most pleasant experience! Highly recommended! More

Great place, great experience they really do make car shopping a lot easier. Justin Kier and the staff were all very accommodating. Will definitely be returning! shopping a lot easier. Justin Kier and the staff were all very accommodating. Will definitely be returning! More