Douglas Jeep Chrysler Dodge Ram

I recently had an extremely disappointing experience with this dealership. After placing a down payment on a Dodge Challenger Scat Pack listed at $42,000, I embarked on a 6 hour road trip to collect my new c this dealership. After placing a down payment on a Dodge Challenger Scat Pack listed at $42,000, I embarked on a 6 hour road trip to collect my new car. However, halfway into my journey, I was informed that the car had been dispatched on a transporter. To add insult to injury, it turned out the vehicle was sold out from under me and ended up at an auction. Another dealership in Arizona ultimately purchased it. Scott Essex, the salesperson, and Jason, the finance manager, were the individuals I dealt with during this process. Their inability to find a resolution was astounding. They promised me that they would "hook me up" with a great deal since this was their fault and not mine. Instead of assisting me with a fair deal on a alternative vehicle, they nudged me towards a more expensive model, even when my initial choice was priced at $42,000. This kind of service is unacceptable, especially considering the commitment and effort I had shown. Potential buyers, proceed with caution. More

The whole process was very easy at the dealership. Justin was great. Highly recommend going to see them for your next vehicle! Justin was great. Highly recommend going to see them for your next vehicle! More

I stopped by with a few questions about my recent purchase of my jeep. I was greeted by a sales person Justin who took the time to help me with my car. Will definitely be going there next time I need purchase of my jeep. I was greeted by a sales person Justin who took the time to help me with my car. Will definitely be going there next time I need a new car. Great atmosphere as well and great group of people. More

Easy transaction. Zero pressure or hassle. I can't recommend Lance enough. Make sure to ask for him when you get there. Zero pressure or hassle. I can't recommend Lance enough. Make sure to ask for him when you get there. More

The team at Douglas Jeep was awesome. They made the car buying process simple, fair and straight-forward. Emilio Scalese, my salesperson, was friendly, knowledgeable, and easy to work wit They made the car buying process simple, fair and straight-forward. Emilio Scalese, my salesperson, was friendly, knowledgeable, and easy to work with. Emilio was always available to answer any questions before and after my purchase. More

Maricela Santos is the type of salesperson I always want to meet when looking for a new vehicle. She was courteous, inquisitive to our needs, and professional. I can’t say enough about the service and work to meet when looking for a new vehicle. She was courteous, inquisitive to our needs, and professional. I can’t say enough about the service and work she put into making sure we were happy with our vehicle. Somehow the service department wasn’t getting the vehicle ready as quickly as they should have. She stepped in and moved the process along. She even had 3 other customers she was working with at the same time. We are so happy with her service that we will be asking for her when we are needing a new vehicle. Douglas Dodge should be thankful they have her as their employee. More

Gary and Alex were great! ! They went above and beyond to help me be able to purchase my new vehicle! 😊 They were both very nice and professional! ! They went above and beyond to help me be able to purchase my new vehicle! 😊 They were both very nice and professional! More

Our salesman Justin was wonderful. He listened to what we wanted and made it happen. Justin wasn’t pushy or overbearing and the whole transaction was super quick and not a bad experien He listened to what we wanted and made it happen. Justin wasn’t pushy or overbearing and the whole transaction was super quick and not a bad experience at all. Justin was a very personable and chill person, very easy to get along with. We had a couple of issues with the car when we left and the dealership fixed them at no cost to us! 10/10 More

This is my first visit to your dealership and I have to highly complement Melody since she actually helped me with my concerns just by being friendly and caring and help me with getting to the right person highly complement Melody since she actually helped me with my concerns just by being friendly and caring and help me with getting to the right person for my service questions. I have to say John Grupe is a wonderful service Director He definitely changed my mind to the full positive for the service department. John was a pleasure to work with by helping diagnose a squeak noise that was concerning me with my challenger scat pack. Also need to mention Melody in sales, she showed me some used cars that I was interested in looking at and she had another appointment set up, but she introduced me to Scott in used car sales and he took over with showing me the car I was interested in looking at and test driving. I have to give them a Full 5 star review for how well they handled my service issue and inquiry for another used vehicle purchase. They are Keeping an eye out for what I am looking for in that used vehicle arena. I will be using them for my service needs for sure and will recomened them to anyone. thank you all for your help today. More