Douglas INFINITI

I have bought many cars in my life and always dread walking into a dealership to try and make a deal. Car salesmen come with a reputation of being pushy, manipulative and dishonest. That couldn't be walking into a dealership to try and make a deal. Car salesmen come with a reputation of being pushy, manipulative and dishonest. That couldn't be further from the truth at Douglas Infiniti. I was greeted like an old friend, introduced to my sales representation and offered coffee before we even started talking cars. Carey was informative and knowledgeable on every feature of every model on the lot. He listened to my needs and desires, took note of my financial concerns and laid out my options in very clear terms. He showed me several models which met my needs and options which met my desires. He introduced me to the staff in the service department, showed me the beautiful new facility which Douglas has provided for their customers and educated me in the benefits of not only being an Infiniti owner, but also the many benefits of being a Douglas customer. I have been to several other Infiniti showrooms and, even though Douglas is located much further from my home, it was definitely worth the trip. I can't imagine buying a car from any other dealer. Jamie Fishbane, the sales manager, handled my lease options and presented many optional services and accessories for the car I had chosen. At no time did he pressure or puch me to buy anything. He simply presented what was available to me and let it go at that. I asked for the road hazard insurance, which my experience has shown is definitely worth having. He gave me a great price right off, which was kind of a surprising change from the torture I have endured in the past from "Finance Managers" at other dealers. The entire process was smooth and stress free. When I picked up my car, it was presented like an award rather than a purchase. I felt really special and I refer every friend to at least check out Douglas Infiniti when looking at a new car. They will change your mind about the way car shopping SHOULD be. More

I knew what car and price range I wanted. Jamie presented some options that fit my budget perfectly and Aaron explained every detail in a clear manner that did not require further follow up questions. Overal some options that fit my budget perfectly and Aaron explained every detail in a clear manner that did not require further follow up questions. Overall it was probably the best and most pleaseant experience buying a new car ever. This is my third Infinity. I had a lot of choices to select another brand and I'm glad I went to Douglas in Summit. More

Alan has outstanding client service skills. He instinctively knew how and when to approach me and was more interested in serving me and meeting my needs as opposed to just making a sale. His frie instinctively knew how and when to approach me and was more interested in serving me and meeting my needs as opposed to just making a sale. His friendly style was a plus and he made a great impression. He represented the Douglas Infiniti dealership with distinction and my overall impression of the dealership was favorably influenced by my interaction with Alan and his colleagues that I met. More

I WENT IN LOOKING FOR A CAR. I DID NOT KNOW MUCH ABOUT INFINITI. IT WAS LAST ON MY LIST. I HAD A ACURA AND NEEDED MORE SPACE THAN WHAT THE NEW MODELS HAD TO OFFER. I LOOKED AT MERCEDES, BMW, AUDI. ONCE I INFINITI. IT WAS LAST ON MY LIST. I HAD A ACURA AND NEEDED MORE SPACE THAN WHAT THE NEW MODELS HAD TO OFFER. I LOOKED AT MERCEDES, BMW, AUDI. ONCE I WENT TO DOUGLAS I FELT LIKE I BELONGED THERE. ALAN WAS VERY HELPFUL, AND WENT OUT OF HIS WAY TO EXPLAIN EVERYTHING ABOUT THE INFINITI G37X. HE ALSO EXPLAINED ALL THE GREAT BENEFITS OF OWNING A INFINITI AND DOING BUSINESS WITH DOUGLAS, AND EXPLAINED ALL THE BENEFITS OF LOANER CARS AND CAR WASHES AND SERVICES DOUGLAS INFINITI HAS TO OFFER. I RECOMMEND THIS DEALER TO ANYONE WHO IS IN THE MARKET FOR A HIGH END LUXURY CAR. I HAVE OWNED MERCEDES AND SEVERAL OTHER LUXURY BRANDS, AND THE SERVICE ALAN, AND THE TEAM AT DOUGLAS INFINITI PROVIDED ME IS THE BEST OUT OF ANY DEALER I HAVE EVER BEEN TO. THEY MADE IT VERY EASY. THANK YOU AGAIN FOR A EXCELLENT PURCHASE EXPERIENCE AND I WILL DEFINITELY BE BACK. More

Gil Coronado in sales is the consummate professional. He provided me with "over the top" service and follow-up post sale! This is my 5th Infinity from Douglas and Gil has earned my continued repeat business provided me with "over the top" service and follow-up post sale! This is my 5th Infinity from Douglas and Gil has earned my continued repeat business. More

Gil is very professional and very knowledgeable about all of the Infiniti vehicles. Leasing or buying a car from this dealership and Gil is very easy and you always know that you got the best deal possible. of the Infiniti vehicles. Leasing or buying a car from this dealership and Gil is very easy and you always know that you got the best deal possible. More

We were looking at cars at various local dealerships and went to Douglas Infiniti initially on the recommendation of my son. We were lucky to meet up with Carey Jackson. He was far and away the best salesma went to Douglas Infiniti initially on the recommendation of my son. We were lucky to meet up with Carey Jackson. He was far and away the best salesman we dealt with in our whole car search. He was never pushy, but was always attentive to our wishes and guided us through several test drives of different vehicles with patience. In the end we bought an Infiniti G37x from him and are delighted with our purchase. I wish I had ten stars for Carey... I would like to mention that all the people we met at Douglas were also friendly and helpful, in particular Jamie Fishbane, who assisted us with our financials. We are very happy that we chose Douglas Infiniti! More

I had been searching for a used EX for a couple of months and found the right price point at Douglas. Steve was very efficient and straightforward. Jim in the finace department was particularly exceptional.N and found the right price point at Douglas. Steve was very efficient and straightforward. Jim in the finace department was particularly exceptional.No pressure tactics from him and very honest. My only complaint is that the car did not come with floor mats. More

Our sales person,Amed Olivares, was fantasic as was the Sales Manager, Jamie Fishbane. What a great experience!!! We did not feel pressure to buy the car and the sales person let the beautiful car speak f Sales Manager, Jamie Fishbane. What a great experience!!! We did not feel pressure to buy the car and the sales person let the beautiful car speak for itself. Also, we were given a great deal right away and did not have to haggle!!! More

Was contacted by this dealership after requesting a Truecar.com online price quote. I printed the certificate and the price was honored. Steve Sokol was a pleasant and knowledgeable salesperson. It Truecar.com online price quote. I printed the certificate and the price was honored. Steve Sokol was a pleasant and knowledgeable salesperson. It was a no-pressure situation, especially because I already knew what I wanted and what I was willing to pay. The general manager even sat with me to explain bottom-line pricing as set by Infiniti corporate headquarters. I could rest assured that I was NOT leaving money on the table…that peace of mind is worth a lot. As a first time buyer of an expensive vehicle, it was difficult getting approved for financing. With persistence, Jim in Finance was able to secure a competitive rate on a 72-month loan. Steve and Jim worked with me to find a scenario that made sense in terms of trade-in value, down payment, monthly payments, etc. If you’re like me and always bought used cars, paying in cash, then your credit history is *limited* (unless you have a mortgage). Expect some trouble the first time you lease/finance a $48k vehicle…as I discovered, that is true regardless of where you transact. Steve and Jim worked hard to close the sale under favorable terms. I had already walked away from other dealers and would have done the same if not completely satisfied at Douglas. I’ll close with some universal car buying advice: Understand how leases are calculated and why they are different from financing…Spending five minutes to research it can save you lots of money. Always have a lease/finance calculator when you are reviewing contract terms (download a free app). Your dealer should be forthright in providing ALL the inputs so YOU can double check the final monthly payment…Douglas abides by that practice. More