Doug's Hyundai

Story with Larry & Tony :) Thanks Larry for making our buying experience a good one. We appreciate the fair price and the quickness of the details. Also thanks to Tony for mak Thanks Larry for making our buying experience a good one. We appreciate the fair price and the quickness of the details. Also thanks to Tony for making the paperwork quick and slick. Well Done Gentlemen!!! You have earned our future business. All The Best, Jenya & Brady More

Wonderful we worked with Larry Peden, wonderful sevice, we went for the test drive, he had paperwork ready on the spot, he made I very pleasant experience as pl we worked with Larry Peden, wonderful sevice, we went for the test drive, he had paperwork ready on the spot, he made I very pleasant experience as pleasant as dropping that much money can be lol, will recommend you guys for sure Thank you, Todd & Dannielle Polly More

Perfect Timing I dealt with Micheal Daniels. I came in and he had been in contact with me for a couple weeks now, he assisted in me getting pre approved before I e I dealt with Micheal Daniels. I came in and he had been in contact with me for a couple weeks now, he assisted in me getting pre approved before I even stepped out of my house. I was thankful for that for 2 reasons. 1 being that I was just a victim of a strong armed robbery and was ambivalent about taking the bus. 2. because I lived quite a ways from the dealership. After being pre approved he worked around my schedule when I could come in. He helped me get into a amazing car that I was approved for and helped me drive off of the lot a new car owner. The whole process was an amazing experience. I never felt rushed or pressured and even when I was having a couple hiccups w/ the insurance company (being Sunday) he was patient and accommodating. I would recommend not only Dougs Hyundai but also Mike Daniels! Thank you Mike Daniels and Troy from financing for helping me feel safe. More

Wonderful Experience at Doug's Hyundai! Vila and Young were both wonderful to work with. Thank you so much for your time on efforts on our purchasing a new car. We will definitely recommen Vila and Young were both wonderful to work with. Thank you so much for your time on efforts on our purchasing a new car. We will definitely recommend Vila to our friends. More

A great buying experience Our experience at Doug's was great. All we talked to were very friendly and did what they could to get us into our new Santa Fe Sport. Our experience at Doug's was great. All we talked to were very friendly and did what they could to get us into our new Santa Fe Sport. More

Excellent Buying Experience We had an excellent experience buying from Doug's Hyundai. Larry Peden was very helpful throughout the entire process and went above and beyond in loc We had an excellent experience buying from Doug's Hyundai. Larry Peden was very helpful throughout the entire process and went above and beyond in locating the perfect car for us at the right price. He was great to work with as well as everyone else at the dealership. The process was very straight forward with no pressure in any regard. We would highly recommend Larry as well as Doug's Hyundai as a whole! More

Great Experience After a bad experience at Everett of Hyundai, I decided to Google different locations and found that Doug’s Hyundai had the make and model of what we After a bad experience at Everett of Hyundai, I decided to Google different locations and found that Doug’s Hyundai had the make and model of what we were looking for. My boyfriend and I didn’t need a new car, we wanted one for our growing family, so we decided to go look at the car and see if the numbers would be what we were looking for. Since our previous experience with the Everett dealer was less than satisfactory we weren’t expecting to walk away with what we were looking at. Upon arrival we were greeted by Larry Peden, who opened the door and asked what brought us to their location. We advised we saw the 2011 Hyundai Tucson online and were interested in looking at it. He immediately told us to get comfortable while he drove the car around. Once we were looking at the car, he was knowledgeable, friendly and not pushy. He asked if would like to test drive it and even let us do the test drive without him in the car. Upon returning from our test drive, he asked if we would like to look at the numbers. At no time did he push us to buy, he let us discuss our options or decision without hovering or being at the table and he gave us a fair trade in value and price on the car. All in all we were extremely happy with the dealership and especially our sales person. We don’t buy cars all the time, but the next one we do will be at Doug’s because of our experience. We will definitely recommend Doug’s and Larry to my friends and family for we are extremely happy with our purchase and the experience we had during the buying process. More

A lesson in Used Car buying I went to Doug's as a first-time car buyer and was generally very wary of the whole process. But the salespeople were very welcoming at first and did I went to Doug's as a first-time car buyer and was generally very wary of the whole process. But the salespeople were very welcoming at first and did not seem very pushy...I came in with a car in mind, and I was able to test drive it and take a look at it right away. My first red flag should have went up when my sales person tried to borderline trick me into signing off on the car as is, before the bargaining process had even started. Vila initially came across as very nice, but it was kind of disconcerting when she tried to get me to sign off on the car while I was in a flustered state. After doing my best with the bargaining process and still not feeling as though I was getting a fair deal, used car manager Kyu came in to finish the deal over Vila's incompetency and threw in a couple of "We Owe" measures that sweetened the deal enough for me to sign off on. The problems truly started when I went to cash in on my "We Owe" for a timing belt and water pump fix. I have to preface this by saying everyone in the service department has been great to deal with for the most part and that there is clearly a disconnect between the service and sales department here. After getting my timing belt replaced, I realized my car was heavily vibrating whenever I was in idle, something that was most definitely not happening before hand. I've had the car for less than 2 months at this point and was not expecting to have to commit to major fixes this early on in the game. Doug's claimed that the vibrating was unrelated to the belt fix and I would be paying out of pocket for the fix (Even after opting for the alleged "Gold" protection plan, which happened to be sneaked in at the end of the paper-signing process). I then had what is the worst customer service experience I have ever had in my life when talking to Kyu. His only responses to me were "Everything was in the contract" and "Ok". This is extremely frustrating when you are dealing with one of the largest investments you can make in your life. He ended up offering me a "discount" on the fix. I use quotes in this case because this "discount' was quickly overridden by a much better offer straight out of the service department. Again, I'm sensing a disconnect between departments. I never asked anyone to jump over the moon for me, I simply expected to be treated fairly and with courtesy. I have to say Kyu and Vila and most likely the rest of the sales team here should probably take a class or two on customer service. Kyu is as backhanded as they come and could clearly care less about me as a customer because I had already signed my life away on the paperwork. Although I thought I came armed with a decent amount of car knowledge, it became increasingly clear that no one at Doug's was going to go out of their way to tell me everything I should know about the vehicle. Slimy salespeople at their finest. So although my experience at Doug's was mixed, I cannot recommend shopping here solely on the basis of having to deal with some of the personalities on the sales and management teams. It's just not worth it. I often wondered how these people sleep at night given the two-faced nature of their profession, but I now realize they probably sleep soundly on a pillow stuffed with my hard earned cash. More

Vila Lind & Doug's Hyundai Lynnwood, WA. I was recently referred to Vila Lind - Internet Manager at Doug's Hyundai Lynnwood, by a close family friend. Vila and her team were fantastic! My i I was recently referred to Vila Lind - Internet Manager at Doug's Hyundai Lynnwood, by a close family friend. Vila and her team were fantastic! My interest rate started off fairly high due to lack of credit in general, as well as being self employed.. ( always fun to prove your income to the banks.. ) but Doug's finance team worked their magic, and saved me $1,000's in financing fees, by getting my rate down by 61% over a 2 day period.. This was the clincher for me in bumping up to a "Fancier Car"( 2013 Genesis Coupe 2.0 Premium Turbo w/only 7,950 miles to be exact ), and was still able to afford my payments. I was treated with kindness, respect, and would purchase a car from Vila Lind, and Doug's L:ynnwood Hyundai in a heartbeat. Long review short... I LOVE MY NEW CAR, and so does my 16 y/o. Thanks again Vila :O) More

Very knowledgeable and helpful I didn't think i would buy a Hyundai, but after seeing and driving the Sonata, i was so impressed that i purchased it that day. Thanks for your help. I didn't think i would buy a Hyundai, but after seeing and driving the Sonata, i was so impressed that i purchased it that day. Thanks for your help. More