Dorsch Ford Kia - Service Center

Shane is fantastic. He is very thorough and explains things in a way that I can understand them. I know he's only fixing what needs fixing and is always very friendly. I recommend him to everyone I kn things in a way that I can understand them. I know he's only fixing what needs fixing and is always very friendly. I recommend him to everyone I know. Thanks Shane! More

I had a few questions about some stuff that was going on with my Pontiac Gran Prix Bob walked me through and said that if I needed to I could bring it in and he would take a look. with my Pontiac Gran Prix Bob walked me through and said that if I needed to I could bring it in and he would take a look. More

Excellent experience. I have purchased over 5 vehicles from them over the years and have not had a complaint yet. The large mileage check-ups are pricey but that is for you to decide on your own. from them over the years and have not had a complaint yet. The large mileage check-ups are pricey but that is for you to decide on your own. More

Bob has always been very helpful when it comes to repairs for our vehicles. He understands that we have several vehicles to maintain, so if a repair is not necessary at this time he will tell us about it; b for our vehicles. He understands that we have several vehicles to maintain, so if a repair is not necessary at this time he will tell us about it; but will also tell us if it can wait or if its necessary to do right away. He goes the extra mile to try to diagnosis the problem and make sure it it taken care of as reasonably as possible and in a timely manner. It is really important to me to trust the person I bring my car to for repairs. I believe we have established a business, but also a friendship relationship with Bob. I trust Bob utmost in the critical issues regarding the repairs needed for my/our vehicles. More

Did what I needed in a friendly and courtious manner. Didn't push extras. Nice waiting room. Free refreshments. I was informed of upcoming service that may need to be done on my car. Didn't push extras. Nice waiting room. Free refreshments. I was informed of upcoming service that may need to be done on my car. More

I hav worked with this dealership for at least 3 years. Bob Nuthals, service manager has always been very helpful and looks out for the customer. I had to have major work done and while in the process the Bob Nuthals, service manager has always been very helpful and looks out for the customer. I had to have major work done and while in the process they found out I needed to have brake work done also. Bob came out and explained it would be expensive and explained the extra amount of time and cost. At that time I could not afford to have both done. He told me the brake work could be done at my next scheduled oil change, but warned me that if I heard any odd noise to get the car in immediately. During that visit,wherever they were making the repair, it required them to get into the same area twice, but said since they were in there once they would only charge for labor one time. I paid the cashier and discovered they charged for same labor. I called Bob and he checked and he saw the error. I was reimbursed. I have worked with other dealers and never given the same quality of customer care or service. More

Bob is always friendly and takes good care of our cars. He makes sure that when we need to have work done it is convient for us and always makes things work out the best possible solution. He makes sure that when we need to have work done it is convient for us and always makes things work out the best possible solution. More

I took my Ford F-150 in for service, and problems with my truck were quickly diagnosed and repaired. Additionally, possible future repairs were outlined,and I can now plan for these.Bob was very knowlegeable truck were quickly diagnosed and repaired. Additionally, possible future repairs were outlined,and I can now plan for these.Bob was very knowlegeable and helpful during this process.I thank him for his strong work. More

Bob was very helpful and explained options in repairing the vehicle. He was very upfront and honest with what he thought the overall condition was of our car and why he would do one repair over the other. the vehicle. He was very upfront and honest with what he thought the overall condition was of our car and why he would do one repair over the other. More

We owe 3 Ford vehicles and we always take them to Scott VandenHeuvel for service. He keeps us informed on our service issues and how to prevent problems in the future. We trust him completely and would r VandenHeuvel for service. He keeps us informed on our service issues and how to prevent problems in the future. We trust him completely and would recommend him and Dorsch Ford to our family and friends. More