Dorsch Ford Kia - Service Center

My car broke down on highway 43 on Saturday 05-12-2012 and had to be towed to Dorsch Ford. I arrived at around 3:20 pm. I told John Collin that I was planning to leave for home "Laurium Michigan" the foll and had to be towed to Dorsch Ford. I arrived at around 3:20 pm. I told John Collin that I was planning to leave for home "Laurium Michigan" the following morning. What I expected was for John to tell me that they would look at it first thing Monday morning. Instead John told me he would try to have a mechanic look at it to diagnose and perhaps try to fix the problem but that the mechanics were leaving at 4:30 pm. He was very understanding and truly concerned about the situation I was in. Well to my great relief the problem was found and corrected and I was on my way home Sunday morning. I must say that this is the type of service that will get new customers and keep old ones. I have recommended Dorsch Ford Kia to my relatives in Wisconsin and have told them to recommend Dorsch to their friends. Thanks to the fantastic service from John and Dorsch Ford Kia, what could have been a much more trying experience turned into a very satisfying day overall. Thank you John Collin and Dorsch Ford Kia. More

I love my Ford Escape! I loved meeting Michelle McDonald my sales person. She made me feel comfortable. She explained everything about my purchase completely. The service department is great! No matter wha my sales person. She made me feel comfortable. She explained everything about my purchase completely. The service department is great! No matter what I am there for they treat me with great respect. My last service visit John Collin was my service person. He could not been more helpful. I will continue to have my awesome Ford Escape serviced at Dorsch Forin Green Bay. Thanks to all of the staff!! Barbara Mueller More

I had service for my Kia Sportage, 60,000 miles. The appointment was made the next day after contacting Joe Henrigillis. The service was done in two hours. The staff was friendly and the work thorough appointment was made the next day after contacting Joe Henrigillis. The service was done in two hours. The staff was friendly and the work thorough. The price was also reasonable. It was a good experience. More

I was in for service on my Kia which i love and i was having issues with my phone not connecting correctly i notified Wayne and he was very helpfull. Well i returned for another visit for warranty work having issues with my phone not connecting correctly i notified Wayne and he was very helpfull. Well i returned for another visit for warranty work on a inside panel that had fell a part. I thought they had fixed it, Well i returned home and had more phone issues. I called Wayne again who was very helpful but was unable to connect. So i returned for another visit for an oil change and they blamed the issue on my phone. I returned home and connected phone to our other Kia as we have 2 of them and it worked just fine. I called Joe and made an appointment to have it looked at and found out the Body shop personal had not installed the panel correctly nor did they connect the wire for the phone, They had made a cut out for the hole where the speaker is and damaged the whole upper panel. So i will need to return once again for another warranty visit. All in all the staff is very helpful but i feel the KIA people should have more training and I should be reinbursed for my milage, and gas as i am leasing this Kia. I wish they could also do warranty work on saturdays so i wouldnt need to take off from work. I would recommend this dealership and i would purchase another KIA in the future. . More

Been dealing w/John for over 20 yrs now.. he is always helpful and takes excellent care of me and my car. He's the BEST!!! helpful and takes excellent care of me and my car. He's the BEST!!! More

John is always very courteous, friendly, and helpful. The work is usually done in a timely manner and if it is delayed, I am always notified in advance of the delay. The work is usually done in a timely manner and if it is delayed, I am always notified in advance of the delay. More

Bob is always very helpful and friendly. He was my service adviser at Karcz Ford, in Pulaski. When they closed I followed Bob to Dorsch and like always, I still get great advise & service. Bob alway service adviser at Karcz Ford, in Pulaski. When they closed I followed Bob to Dorsch and like always, I still get great advise & service. Bob always tells me what he would reccommend and why. I don't know alot about cars and Bob always goes into great detail so I understand why something needs to be done and what could happen if I don't take care of it. More

I go to Dorsch Ford and, specifically, Joe, is because he is so friendly and he explains things to me, which I appreciate! He tries he hardest to let me know if there are multiple things wrong with my car, h is so friendly and he explains things to me, which I appreciate! He tries he hardest to let me know if there are multiple things wrong with my car, he numbers them by priority and lets me know of approximate prices with each thing that needs to be done. I call him directly and he is always willing and able to help and he calls me back as soon as he can. I bring in my car when Joe is there, because he is the best!! More

I have dealt with Joe for many years and he is always friendly and helpful! I trust him completely and rely on him to guide me through the mysteries of car repairs!! Thank you Joe! friendly and helpful! I trust him completely and rely on him to guide me through the mysteries of car repairs!! Thank you Joe! More

Joe was very helpful and saved me a bunch of money with his suggestion to repair my tire instead of replacing it. Thank you Joe...we will be back! his suggestion to repair my tire instead of replacing it. Thank you Joe...we will be back! More