Dorsch Ford Kia - Service Center

I purchased my Ford Fusion at another Ford Dealership about 2 hours away from where I live near Green Bay. I traveled there whenever I needed something done to my vehicle, but the 2 hour drive was time-c about 2 hours away from where I live near Green Bay. I traveled there whenever I needed something done to my vehicle, but the 2 hour drive was time-consuming. I decided to try a local dealership and knew Dorsch Ford was it. I was very happy with the service I received and my Service Advisor, Bob Nuthals. I most definitely will be coming here again for any future service on my Ford Fusion. More

They were friendly and timely. Very clean and nice dealership with a very nice waiting area. Very good service and a nice selection of vehicles. dealership with a very nice waiting area. Very good service and a nice selection of vehicles. More

Usually when my car needs work I am hesitant to bring it to a dealership, but new to the area, I thought I'd give Dorsch a try. Shane Smith was the main person I had interaction with. He was polite and li to a dealership, but new to the area, I thought I'd give Dorsch a try. Shane Smith was the main person I had interaction with. He was polite and listened to everything I had to say and took extra time to explain things in a way that I could understand when I had questions. I was satisfied with the quality of work they completed and would come back to Dorsch because it seems they place an extra emphasis on customer service. More

Shane is fantastic. He is very thorough and explains things in a way that I can understand them. I know he's only fixing what needs fixing and is always very friendly. I recommend him to everyone I kn things in a way that I can understand them. I know he's only fixing what needs fixing and is always very friendly. I recommend him to everyone I know. Thanks Shane! More

Went for an oil change on my Kia. Greeted promptly and was in and out with no problems. Bob was very friendly as always, gave me a good rundown of my cars analysis. Bob also was quick to find me when th was in and out with no problems. Bob was very friendly as always, gave me a good rundown of my cars analysis. Bob also was quick to find me when the vehicle was ready to go. More

I had a few questions about some stuff that was going on with my Pontiac Gran Prix Bob walked me through and said that if I needed to I could bring it in and he would take a look. with my Pontiac Gran Prix Bob walked me through and said that if I needed to I could bring it in and he would take a look. More

Excellent experience. I have purchased over 5 vehicles from them over the years and have not had a complaint yet. The large mileage check-ups are pricey but that is for you to decide on your own. from them over the years and have not had a complaint yet. The large mileage check-ups are pricey but that is for you to decide on your own. More

Bob has always been very helpful when it comes to repairs for our vehicles. He understands that we have several vehicles to maintain, so if a repair is not necessary at this time he will tell us about it; b for our vehicles. He understands that we have several vehicles to maintain, so if a repair is not necessary at this time he will tell us about it; but will also tell us if it can wait or if its necessary to do right away. He goes the extra mile to try to diagnosis the problem and make sure it it taken care of as reasonably as possible and in a timely manner. It is really important to me to trust the person I bring my car to for repairs. I believe we have established a business, but also a friendship relationship with Bob. I trust Bob utmost in the critical issues regarding the repairs needed for my/our vehicles. More

Did what I needed in a friendly and courtious manner. Didn't push extras. Nice waiting room. Free refreshments. I was informed of upcoming service that may need to be done on my car. Didn't push extras. Nice waiting room. Free refreshments. I was informed of upcoming service that may need to be done on my car. More

I hav worked with this dealership for at least 3 years. Bob Nuthals, service manager has always been very helpful and looks out for the customer. I had to have major work done and while in the process the Bob Nuthals, service manager has always been very helpful and looks out for the customer. I had to have major work done and while in the process they found out I needed to have brake work done also. Bob came out and explained it would be expensive and explained the extra amount of time and cost. At that time I could not afford to have both done. He told me the brake work could be done at my next scheduled oil change, but warned me that if I heard any odd noise to get the car in immediately. During that visit,wherever they were making the repair, it required them to get into the same area twice, but said since they were in there once they would only charge for labor one time. I paid the cashier and discovered they charged for same labor. I called Bob and he checked and he saw the error. I was reimbursed. I have worked with other dealers and never given the same quality of customer care or service. More